it_user446577's Professional Profile

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Almost 8 years ago

Commented on Users can now log calls themselves, instead of needing Service Desk administrators to do it. It should offer automated email logging.

Hi - it is possible to have emails received create incidents. Below is an extract from CA SM WIKI which as a customer you can access or please get in touch with CA Support "How to Configure the Mailbox to Handle Inbound Emails Email lets you communicate with end users,…

Over 8 years ago

Answered a question: APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi I AM biased working for CA Technologies but have you considered us? We have recently released some highly innovative updates to our APM suite and work with quite a number of MSPs globally - I think you would be pleasantly surprised if we had a chance to take you…

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Over 8 years ago

Application Performance Monitoring (APM) and Observability

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

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Almost 8 years ago

Help Desk Software

Users can now log calls themselves, instead of needing Service Desk administrators to do it. It should offer automated email logging.

About me

Experienced IT professional with a strong customer service focus and a wide field of expertise

Specialties: Customer Relationship Management, Solutions Architect, Partner Enablement, Virtual team management, Project Remediation, Escalation and Incident management