Specialties: Apple Certified Technical Coordinator, Support Professional, Help Desk Specialist

OPERATING SYSTEM: OS X, Mac OS 9; Windows 8, 7, XP, 2000; Ubuntu Linux
SERVER: Windows Server 2008 R2, 2003, 2000; Mac OS X Server; CentOS 4; Active Directory; Microsoft Exchange; Same Page; Synology; RAID; Drobo
NETWORK: Firewall, VPN, Sonicwall appliance, Netopia router, Airport, Ubiquiti Networks, WiFi, QoS
PERSONAL INFORMATION: Microsoft Outlook, Microsoft Lync, Apple Mail, iCloud, Thunderbird
PRODUCTIVITY: Microsoft Office 2013, 2010, 2007, Mac; WordPerfect; Google Apps; LibreOffice
MOBILE: iPhone, Android, BlackBerry, Palm Treo; Mark/Space’s Missing Sync
TABLET: iPad, Motion Computing J series
PRINTER/PLOTTER: PAD; HP DesignJet, LaserJet, OfficeJet, ePrint; Epson Stylus; Ricoh Aficio
DESKTOP PUBLISHING: Scribus, QuarkXPress, Suitcase, Photoshop, Acrobat
DATABASE: FileMaker Pro, Microsoft SQL Server, CartoDB, Access
DEVELOPMENT: SQL, Joomla! CMS, AppleScript, ColdFusion, HTML, GRUB, Boot Manager
VIRTUALIZATION: VMWare Fusion, VirtualBox, SheepShaver, Parallels Desktop
VOIP/TELEPHONY: trixbox, PBX in a flash, PhonePro, Toshiba, Cisco
BACKUP/RESTORE: CrashPlan, Rebit, Time Machine, NovaStor, Symantec, Ghost, FOG, Retrospect, Acronis
REPAIR: Glary Utilities, DiskWarrior, AppleJack, Norton Utilities, UBCD, dd_rescue
MALWARE: Trend Micro, Spybot, Malwarebytes, Security Essentials, Symantec, AVG, NOD32
REMOTE ADMINISTRATION: LogMeIn Ignition, TeamViewer, join.me, WebEx, VNC, Apple Remote Desktop, Remote Desktop Connection, Timbuktu Pro, GoToMyPC, PCAnywhere, SSH
TICKET TRACKING/DOCUMENTATION: Service Now, Zendesk, Track-IT!, Wrike; Confluence
GIS: Esri ArcGIS, Microsoft MapPoint, Google Earth, Trimble, Garmin