it_user529914's Professional Profile

Badges

User Activity

Almost 7 years ago

Commented on The workflow engine, knowledge base, SLA calculation and customisation are areas that need to be improved. The out-of-the-box functions and ITIL compatibility are good features.

The release of CA Service Desk being reviewed in this article is a number of years old. There have been 2 major releases since then and the problem areas mentioned in the article have been addressed. Major new functionality has also been introduced which puts CA Service Desk…

Almost 8 years ago

Answered a question: HIPAA Compliance with JIRA

From my investigations it appears that JIRA Service Desk is NOT HIPAA compliant.

Answers

Almost 8 years ago

Help Desk Software

HIPAA Compliance with JIRA

Comments

Almost 7 years ago

Help Desk Software

The workflow engine, knowledge base, SLA calculation and customisation are areas that need to be improved. The out-of-the-box functions and ITIL compatibility are good features.

About me

30+ years in IT from IBM mainframes to cloud computing in various technical roles.
I have ITIL V2 Manager and ITIL V3 Expert certifications.
I am an ITPreneurs certified ITIL V3 instructor.

Specialties: I specialise in integrated IT service management solutions.