• Over 5.9 years of IT experience as Tier-2 operational, infra and application support analyst in Telecom domain
• Excellent hands on experience in Shell Scripting, Weblogic administration, Tomcat and SQL
• Hands on experience in billing and provisioning applications for Telecom (Product: Amdocs Ensemble)
• Strong shell scripting skills, proactively developed tools to automate various tasks, reporting and analysis
• Strong problem solving and technical skills coupled with confident decision making ability
• Good communication skills, quick learner and team builder
• Well versed with CMMi Level 5 and ITIL Processes
• Involved in project management activities and quality audits
• Strategically worked to timely achieve project and organizational goals

Software: MS Office (Word, Excel, Power point)
Database: SQL Server, Oracle 10g
Operating Systems: Unix, Linux
Scripting Languages: Unix/Linux Shell Scripting, AWK, SED, PERL, SQL, PL/SQL, JavaScript
Web / App Servers: Weblogic, Tomcat
Web Technologies: HTML, XML
Tools and Technologies: Oracle Weblogic, Tomcat, Connect:Direct (NDM), Wily's Introscope, HP Quality Centre, Tuxedo, Amdocs Ensemble for Provisioning and Billing, IBM Tivoli Workload Scheduler, Tibco Services, SSL Certificates, BMC Patrol, IBM Netcool, Webtrax, Toad, Putty, BMC Remedy Tool, Amdocs Clarify CRM, TORCH (Snooper).