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75 Points
11 Years

User Activity

About 7 years ago
Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a…
Almost 9 years ago
It all depends upon your current budget and skill set that is available within your team PegaCRM - Fundamentally Pega is a strong and robust workflow management system than a good CRM system. Assuming if you are in the limit of certain budget, then you can consider…
Over 9 years ago
SharePoint - It can definitely do more than Jive and also has lot of integration capability. In addition it can handle more client request and can be customized easily to adapt into the clients platform as it is portable etc., In addition the flexibility to interface…
Over 10 years ago
It depends upon what you want to achieve. As well I am certified Siebel Core consultant and have worked wih SFDC and MS Dynamics, still all the three caters various features unique in their own way. Having said that if the client is in favour of MS Dynamics then Features…

Projects

Almost 11 years ago
Customer Care Project
Managed a very complex SAP CRM Loyalty Management

About me

Highly commended and experienced IT project management strategist known for expertise at designing and executing effective organizational initiatives, complemented with diverse experience in program management, integration, and enterprise applications implementation. Exemplify a unique blend of business acumen, problem identification and resolution skills, change management techniques, and solutions development aptitude. Thrive in establishing responsive teams that constantly deliver positive outcomes by aligning initiatives with business goals while driving efforts to improve service delivery and systems performance. Acknowledged for big-picture vision, leadership, and tenacity to successfully improve operations, execute smooth workflow, and accelerate efficiency.

 Methodology
Requirements Analysis, Solution Architecture, Technology Selection, Business Process Reengineering (BPR), Change Management, Configuration, Outsourcing, Off-Shoring, Enterprise Application Integration (EAI), Enterprise Information Management (EIM), Business Continuity Planning (BCP), Business Intelligence (BI), Capability Maturity Model Integration (CMMI), Rational Unified Process (RUP), Open Work Bench tools

 SAP CRM
SAP ECC 6.0, SAP CRM 4.60 / CRM 7.00, Function Modules, BDC, BAPI, BADI, IDOCS, Spool Generation, CRM Sales, IC Win/Web Client, Marketing and CRM Services, SAP CRM–Marketing–Campaign Management

 SIEBEL CRM
Siebel Open UI, SIEBEL 8.x, 7.x Financial Services, Public Sector, ePharma, Call Centre Industry verticals, EAI, Workflow, Jscript, Email Response, Communication Management, Campaign & Event Management,

 SFDC CRM (Sales Force.com)
Sales Force.com Development using Visualforce, Apex, S-controls, Triggers, Webservices, JavaScript, Ajax

Interesting Projects and Accomplishments

Almost 11 years ago