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Almost 2 years ago
Answered a question: What is your primary use case for ServiceNow?
Waiting for the next generation ITSM Solutions, ServiceNow is just another flavour of the old school Service Management tools, with an over-reliance on Java scripts, poor wizards, and a disjointed Process Designer. It's just going down the same path as BMC, while carrying…
Almost 3 years ago
Contributed a review of Cherwell Service Management: Not bad out of the box but customization can be time-intensive
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Almost 3 years ago
Cherwell Service Management
