Summary

An engineering graduate with 8 years of experience in IT Infrastructure Performance & Availability Tools that manage Operating Systems, Databases, Servers in Distributed & Virtualized environments, 2 years in Networks & 1 year in System Hardware & Maintenance. IBM Tivoli & ITIL v3 Foundation certified. Presently working with DXC (CSC), Hyderabad, India.

Being one of senior most team players in the team, supporting largest bank of Singapore’s Monitoring & Events management infrastructure. Posted at client place, having face to face client interaction.


Profile

Day to day interaction with client technical counterpart & management on
▪ New requirements & their technical feasibilities
▪ Strategic decisions on current monitoring environment/architecture
▪ Major incidents & their resolution
▪ Root cause analysis & implementation of the solution
▪ Keeping client engineering/NOC team updated & sync on monitoring standard procedures
▪ Closely monitoring the tools performance/capacity especially for highly critical systems
▪ Minimizing alerts noise & streamlining alerts need necessary action only to be escalated
▪ Supporting end-to-end monitoring & event management environment

Working with my team on
▪ Day-to-day operations & issues
▪ Implementing changes/modifications mutually agreed with client engineering/NOC team
▪ Continuous improvements on processes & procedures based on feedback
▪ Following new processes & procedures updated based on ever changing environment
▪ Implementation & Configuration of the tools