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35 Points
5 Years

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About 5 years ago
Also, the new version along with Office 365 has provided many features which makes life easier.

About me

Experience in ITSM, ITIL Implementation, Process Design (BPMN), Solution Designing, Tool Implementation/Integration, Project Management and Process Improvement.

Highlights:
• Business Process Design, Modeling, and Re-engineering
• Service Governance, Service Management, Service Transitions, and Continuous Service Improvement
• Project Management
• Product Life Cycle Management
• Process documentation, Audits, and Cross-Functional training
• Lean Six Sigma, Agile and ITIL implementation
• Tool design, UAT, Analysis, and Testing