Service now is also good.  

There are lot of processes involved in the ITSM.  You need to check what type of functionality is required for your company like Incident management, change management, problem management , defect management.  If you are looking only for incident management then there are…

As service now has the facility to maintain inventory of the assets.  However, it does not have the facility to auto update the inventory like incase if any of the server or device has been upgraded we need to manually update the details which sometimes does not give the…

Service now has the facility to store the asset management system and if there is an facility to integrate with the server monitoring tool then it will add more benefits for the product.

Service now should look at the pricing model and should be more transparent and should be charged based on the module usage.