Compare ARCON vs Qualys

ARCON

Based on 40 reviews.

Qualys

Based on 221 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

March 2025

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: March 2025

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

March 2025

ARCON Secure Compliance Management vs. Qualys VMDR

Updated: March 2025

Overview

Information Not Available

Qualys, Inc. is a provider of cloud security, compliance and related services for small and medium-sized businesses and large corporations based in Redwood Shores, California. It has added cloud-based compliance and web application security offerings. Qualys has over 7,700 customers in more than 100 countries, including a majority of the Forbes Global 100. Qualys was founded in 1999. The company launched QualysGuard in December 2000, making Qualys one of the first entrants in the vulnerability management market.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Qualys VMDR

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Qualys VMDR

25 reviews

Qualys Web Application Scanning

15 reviews

Qualys Patch Management

32 reviews

Top Industries

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

Educational Organization

29%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

Sushant Samantara
IT Manager at a consultancy
We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded...
Read full review of Qualys TotalCloud »
Revathi VeeraRaghavan
Information Security - Manager at Infosys
The primary use case for Qualys Patch Management is to provide a proactive, automated, and data-driven approach for...
Read full review of Qualys Patch Management »
Harold Jensen
Senior Cybersecurity Engineer at 3M Health Information Systems
We are managing hundreds of AWS and several on-premises accounts using Qualys agents and scanners to provide data...
Read full review of Qualys VMDR »
SubhajitAich
Security Consultant at Cognizant
We use the solution for multiple purposes, such as infrastructure vulnerability scanning and web application scanning.
Read full review of Qualys Web Application Scanning »
Anonymous User
Information Security Lead at a consultancy
We use it to gain complete visibility into our assets and monitor our security posture.
Read full review of Qualys CyberSecurity Asset Management »

Review 1 of 5

Customer Service

ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Daniel_Ndiba
Assistant Manager - Cyber & Cloud Security at a financial services firm
Technical support was quite responsive and effective. If engaged on email, they got back to us on time.
Read full review of Qualys Web Application Scanning »
Yuvaraaj Adhithya
Cyber Security Analyst at WPP
We faced challenges with their support for the issues that we raised. When you raise a case, they just share a...
Read full review of Qualys Patch Management »
MohitGupta2
Sr. Vice President Group Security at a financial services firm
This is probably where Qualys can improve themselves a little bit and help us get a little bit quicker responses. So,...
Read full review of Qualys VMDR »
Vishvanath Mulgund
IT Risk Manager at a consultancy
We have the required support and documentation. Customizing it as per our environment took some time, but from a...
Read full review of Qualys TotalCloud »
Dharmendra Kr. Chauhan
Manager|Cloud Security & Solution Architect| CloudOps|AppSec | DevSecOps | DevOps | CapOps | FinOps at Wipro
I rate the technical support an eight out of ten. They have really good support.
Read full review of Qualys VMDR »
Curtis Nielson
Security Operations Manager at Solventum
It is above average. There have been issues where we had to bring in Qualys and other vendors. There was some...
Read full review of Qualys CyberSecurity Asset Management »
Koketso Ditlhage
Information Communication Technology Specialist at UNIVERSITY OF JOHANNESBURG
We don't interact much since our service is managed. We only contact Qualys if there are serious issues. Last year,...
Read full review of Qualys Patch Management »
Shahrukh Siddiqui
Senior System Associate at NTT Data
We have sometimes escalated questions due to application crashes, which need improvement.
Read full review of Qualys Patch Management »
Absar Shaik
DevOps Engineer at a financial services firm
I have used the support from Qualys Container Security and they could improve their knowledge. I rate the support...
Read full review of Qualys VMDR »
Chaitanya Kajjam
Technical Lead - Security Operations at a tech services company
Qualys' technical support is good.
Read full review of Qualys Patch Management »
SurajTripathi
Senior Security Consultant at CyberNxt Solutions LLP
I would rate the technical support nine out of ten. They are effective; if I raise a ticket, they directly contact me...
Read full review of Qualys CyberSecurity Asset Management »
Shubhajit Saha
System Admin at a tech services company
The technical support provided by Qualys is pretty good, and I would rate it an eight out of ten.
Read full review of Qualys VMDR »
Bharawaj S
IT Engineer at a consultancy
Technical support for TotalCloud is satisfactory, but there have been multiple glitches here and there, so I would...
Read full review of Qualys TotalCloud »
Anonymous User
Senior Information Security Analyst at a tech vendor
I have contacted Qualys support on several occasions and found their quality to be commendable. They provide helpful...
Read full review of Qualys TotalCloud »
Beatrice Sirchis
Application Security Manager at IDB BAnk
Most of the time, the technical support is very effective and responsive. They have a nice feature that allow you...
Read full review of Qualys CyberSecurity Asset Management »
Anonymous User
Security Specialist at a financial services firm
We have a dedicated Qualys team of two persons assisting us with the implementation.
Read full review of Qualys VMDR »
Sandeep Pasi
Sr Cyber Security Manager at BARC India
Qualys support is exceptional. Whenever we need custom reports, we log a ticket with Qualys.
Read full review of Qualys Patch Management »
Elmano Francisco Gonga
IT Security Analyst at Banco de Fomento Angola
The support is moderately good. Sometimes, the team responds on time. Sometimes, it takes time. The support could be...
Read full review of Qualys Web Application Scanning »
Anonymous User
Senior IT Security Analyst at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Qualys VMDR »
Anonymous User
Consultant at a tech services company
I've never used the technical support. Documentation is simple and complete.
Read full review of Qualys VMDR »
Anonymous User
Security Manager at a consultancy
The technical support team is strong and helpful in solving issues promptly.
Read full review of Qualys TotalCloud »
Anonymous User
Sr. Manager, Vulnerability Management at a transportation company
We engage with technical support often. There could be some improvements made.
Read full review of Qualys VMDR »
Anonymous User
AVP - Information Security at a financial services firm
The technical support has been fine. We're getting the required support we need when we need it. I'd say we're pretty...
Read full review of Qualys VMDR »
Arun Thomas A
Cyber Security Analyst at a tech vendor
The customer service and technical support from Qualys are commendable. They respond immediately and provide...
Read full review of Qualys Policy Compliance »
Anonymous User
Project Manager at a financial services firm
Qualys' technical support is fantastic. The support team is always on their toes, providing excellent service, for...
Read full review of Qualys Patch Management »
Anonymous User
Senior Manager at a consultancy
The support is generally good, offering pre-communication for updates and providing training for analysts.
Read full review of Qualys CyberSecurity Asset Management »
Jerome TOUTEE
Former Employee of Orange Business Services as Head of Security Engineering at a comms service provider
The solution's technical support team replies with generic answers. The quality of the response could be better.
Read full review of Qualys VMDR »
Omar ORta
Director Transformación Digital at oesia
The technical support is very good and they have it both in Spanish and English.
Read full review of Qualys VMDR »
Anonymous User
Technical Services Manager at a tech company
Customer Service: The support needs to improve a lot, their response is absolutely slow. I have had terrible...
Read full review of Qualys VMDR »
Anonymous User
Senior System Engineer at a comms service provider
Customer Service: 7/10. Technical Support: 5/10,
Read full review of Qualys VMDR »

Review 1 of 30

Technical Support

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