Compare ARCON vs Qualys

ARCON

Based on 40 reviews.

Qualys

Based on 183 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

October 2024

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: October 2024

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

October 2024

ARCON Secure Compliance Management vs. Qualys VMDR

Updated: October 2024

Overview

Information Not Available

Qualys, Inc. is a provider of cloud security, compliance and related services for small and medium-sized businesses and large corporations based in Redwood Shores, California. It has added cloud-based compliance and web application security offerings. Qualys has over 7,700 customers in more than 100 countries, including a majority of the Forbes Global 100. Qualys was founded in 1999. The company launched QualysGuard in December 2000, making Qualys one of the first entrants in the vulnerability management market.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Qualys VMDR

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Popular Solutions

ARCON Privileged Access Management

14 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Qualys VMDR

26 reviews

Qualys Web Application Scanning

13 reviews

Qualys TotalCloud

22 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Educational Organization

29%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

Sushant Samantara
IT Manager at a consultancy
We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded...
Read full review of Qualys TotalCloud »
Brad Mathis
Employee-Owner, Senior Consultant, Information Security at Keller Schroeder
My organization uses Qualys Patch Management internally, including its core patching functionality and Vulnerability...
Read full review of Qualys Patch Management »
Harold Jensen
Senior Cybersecurity Engineer at 3M Health Information Systems
We are managing hundreds of AWS and several on-premises accounts using Qualys agents and scanners to provide data...
Read full review of Qualys VMDR »
Brad Mathis
Employee-Owner, Senior Consultant, Information Security at Keller Schroeder
Qualys Cybersecurity Asset Management helps us manage our technical debt by identifying end-of-life and...
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Anonymous User
Director, Security Innovation at a insurance company
NDRs are specifically used for up-leveling the network defense over and above traditional firewall and IDS and IPS....
Read full review of Qualys Multi-Vector EDR »

Review 1 of 5

Customer Service

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Chaitanya Kajjam
Technical Lead - Security Operations at a tech services company
Qualys' technical support is good.
Read full review of Qualys Patch Management »
Venkata Kalla
Information & security engineer at Infosys
The customer support system could be improved. While they respond, it takes them two to three days to address a...
Read full review of Qualys VMDR »
Brad Mathis
Employee-Owner, Senior Consultant, Information Security at Keller Schroeder
Qualys technical support has been excellent recently. While there have been occasional periods of lower satisfaction...
Read full review of Qualys Patch Management »
Prajot Nair
Senior Manager -Cloud Security at Capgemini
I am not happy with the technical support because I had a very bad experience with them. On a scale of one to five, I...
Read full review of Qualys VMDR »
Himanshun Singh
IT Architect at a consultancy
The technical support for Qualys TotalCloud is superb.
Read full review of Qualys TotalCloud »
Dharmendra Kr. Chauhan
Manager|Cloud Security & Solution Architect| CloudOps|AppSec | DevSecOps | DevOps | CapOps | FinOps at Wipro
I rate the technical support an eight out of ten. They have really good support.
Read full review of Qualys VMDR »
PratikDesai
Senior Global IT Security Specialist at a manufacturing company
Technical support from Qualys needs some improvement. There are instances where Level 2 support is not able to...
Read full review of Qualys VMDR »
Yuvaraaj Adhithya
Cyber Security Analyst at WPP
We faced challenges with their support for the issues that we raised. When you raise a case, they just share a...
Read full review of Qualys Patch Management »
Aditya Pathak
Works at a consultancy
When we face any issues, we create a case with Qualys. We also have a technical account manager from Qualys who...
Read full review of Qualys TotalCloud »
MohitGupta2
Sr. Vice President Group Security at a financial services firm
This is probably where Qualys can improve themselves a little bit and help us get a little bit quicker responses. So,...
Read full review of Qualys VMDR »
Scott Frederick
Director of Vulnerability Management at a insurance company
I have not personally contacted technical support, but I know we get a very good response. We have an excellent...
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Arun Thomas A
Cyber Security Analyst at a tech vendor
The customer service and technical support from Qualys are commendable. They respond immediately and provide...
Read full review of Qualys Policy Compliance »
Anonymous User
Director, Security Innovation at a insurance company
This was not a production deployment. We didn't need support. This was more of an evaluation, so we had support all...
Read full review of Qualys Multi-Vector EDR »
Lakshay Grover
Works at a tech consulting company
We have a dedicated person for support. She’s always available to help, or if she's on leave, she ensures someone...
Read full review of Qualys VMDR »
Beatrice Sirchis
Application Security Manager at IDB BAnk
Most of the time, the technical support is very effective and responsive. They have a nice feature that allow you...
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Rustam Osmanov
Cybersecurity Engineer at a manufacturing company
Most of the time, they are fast. We submitted some bugs, and they seem to have been resolved.
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Anonymous User
Manager Information Security at a consultancy
We receive excellent support from Qualys. Our Technical Account Manager is very responsive and helpful in addressing...
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Anonymous User
Senior Manager at a consultancy
The support is generally good, offering pre-communication for updates and providing training for analysts.
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Bhaskar Praveen
Developer at a consultancy
I rate Qualys support 10 out of 10. They are helpful, respond to my queries, and can answer any question. I have to...
Read full review of Qualys TotalCloud »
Krishna KantUpadhyay
Android Developer at Droidforge
Once we needed to contact their customer support, we received timely assistance. The support team was knowledgeable...
Read full review of Qualys CyberSecurity Asset Management (CSAM) »
Anonymous User
Cyber Security Consultant at a tech services company
Qualys offers one excellent support, which includes 24/7 phone and mail support, as well as access to its online user...
Read full review of Qualys Web Application Scanning »
Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company
Most of the time technical support has been through emails; calling is a back feature. It's not as easy compared to...
Read full review of Qualys VMDR »
Anonymous User
Senior Information Security Engineer at a financial services firm
The tech support is helpful. When we initially open a ticket, we get response within five minutes. Then, they open a...
Read full review of Qualys VMDR »
Anonymous User
Project Manager at a financial services firm
Qualys' technical support is fantastic. The support team is always on their toes, providing excellent service, for...
Read full review of Qualys Patch Management »
Anonymous User
Senior System Engineer at a comms service provider
Customer Service: 7/10. Technical Support: 5/10,
Read full review of Qualys VMDR »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: The customer service level is very high. All the requests made to the reseller were fulfilled in a...
Read full review of Qualys VMDR »
Anonymous User
Senior Security Systems Engineer at a computer software company
We had a dedicated Technical Account Manager and the support was great.
Read full review of Qualys Web Application Scanning »
Kamil Matusik
Head of Operations, Supply Chain at Lyreco Deutschland GmbH
Support is very helpful, but it depends on which person you're talking to. Sometimes, checking the documentation is...
Read full review of Qualys Web Application Scanning »
Anonymous User
Head of Information Security Department at a financial services firm
We are not entirely satisfied with technical support but it's not bad. I would rate it about eight out of 10. There...
Read full review of Qualys Policy Compliance »
Anonymous User
Foundation Services Director at a leisure / travel company
I am still investigating this aspect. I have not had a need to open any tickets or cases.
Read full review of Qualys Patch Management »

Review 1 of 30

Technical Support

No Data Available

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