Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 633 reviews.

Tricentis

Based on 207 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

140 reviews

12 reviews

3 reviews

25 reviews

16 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
Read full review of Automation Anywhere »
VikasKapoor
CFO at Travel Food Services ltd
We primarily use our IQ Bot for scanning documents that we get from the vendors. That is number one. We also use it...
Read full review of IQ Bot »
AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
Read full review of BotFarm »

Review 1 of 3

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Jermani Martin
Sr Director of Automation at Asure Software Inc
The technical support is user-friendly. They are responsive and normally respond within 24 hours. They provide us...
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Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
We experience difficulties in getting our issues resolved when dealing with technical support.
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Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot »
Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot »
MarcosRaposo
Director at Taticca Advisory
Automation Anywhere's technical support has a prompt response time, with Portuguese-speaking representatives in...
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Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot »
Fernando Alfaro
Manager Advisory Services at Ernst & Young
The technical support I have received from IQ Bot has been of average quality. I rate the support from IQ Bot a three...
Read full review of IQ Bot »
Amar S
Automation Project Manager at a performing arts
The customer service/technical support is very good with AA and they are very supportive and listen to our issues...
Read full review of Automation Anywhere »
Anonymous User
Technical Lead at Verizon Communications
We are in different time zones, but we still get a response from technical support when we call. On a scale of one to...
Read full review of Automation Anywhere »
Steve Colaco
Partner at aibotz
The company has good support. When they're called on, they definitely help.
Read full review of IQ Bot »
Anonymous User
RPA Consultant at KGISL
The technical support team were very responsive, they were available 24/7 and for severity 1 issue's for the...
Read full review of Automation Anywhere »
Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
Read full review of Automation Anywhere »
Jhon Jimenez
Technological Architect Director at PersonalSoft
The technical support is very good. They have a high rating on Gartner, for example. We're quite satisfied with their...
Read full review of BotFarm »
Anonymous User
Head of Sales at a tech services company
I've never used technical support.
Read full review of Automation Anywhere »
IshanDutta
RPA Specialist at a consultancy
We provide our own support and do not depend on Automation Anywhere's support.
Read full review of Automation Anywhere »
George-Bennett
VP Business Development at Ampliforce
It is good.
Read full review of Automation Anywhere »
Eric Dalton
Business Apps at New Jersey Resources Corporation
We went through an Automation Anywhere partner, who handled all the technical support. So, we didn't go the...
Read full review of Automation Anywhere »
Anonymous User
Senior Software Engineering at JK Technosoft Limited.
We are satisfied with their customer service and technical support.
Read full review of Automation Anywhere »
InacioColonia
Data Science Specialist at Dextco
The technical support is good.
Read full review of Automation Anywhere »
Anonymous User
Managing Director at a tech services company
Technical support is good.
Read full review of BotFarm »
Amar S
Automation Project Manager at a performing arts
Technical support is good, although there were not able to solve the problem that we had with the Pega application....
Read full review of IQ Bot »
Kalpesh Parikh
Vice President - Finance at a computer software company
Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are...
Read full review of Automation Anywhere »
AnkitAnand
Senior Consultant at a financial services firm
Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support...
Read full review of Automation Anywhere »
Prasanth Selvaraj
Application Manager / Product Manager at Bosch
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
Read full review of Automation Anywhere »
Anonymous User
Senior Associate at a consultancy
Customer service is comparable to Power Automate and Microsoft; they are responsive.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
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Anonymous User
Deputy Manager (RPA) at WNS Global Services
It's good sometimes. Sometimes it takes time.
Read full review of Automation Anywhere »
GovardhananDevendran
Technical Analyst at a computer software company
We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a...
Read full review of BotFarm »
Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
Read full review of Automation Anywhere »

Review 1 of 30

Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Arun Pakkan
Senior QA Automation Architect -DevOps and Digital at a computer software company
In Tricentis Tosca we cannot change anything. If we have some issues, we have to go through the support system and...
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Denise Duchesney
Senior Manager Test Automation at Blue Cross Blue Shield of Massachusetts
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Abishek Kota
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »
gagneet
Continuous Delivery Lead at SAI Global
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Assurance Manager at a insurance company
Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they...
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Consultant at a outsourcing company
I have been in contact with technical support and they have been very responsive. I can't complain.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

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