Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 607 reviews.

Tricentis

Based on 202 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

115 reviews

14 reviews

3 reviews

26 reviews

17 reviews

3 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

11%

Healthcare Company

Educational Organization

20%

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sunilkumar Venugopal
Head of RPA Team at Olam International
We use the solution mostly for supply chain management. We use it for invoice processing and bill of lading.
Read full review of IQ Bot »
Jhon Jimenez
Technological Architect Director at PersonalSoft
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit...
Read full review of BotFarm »

Review 1 of 2

Antonio Oteri
Supplier in ATOS for TIM Brasil at TIM
I have experience with the automation of software for testing, such as Tosca, Selenium, and others. We automated the...
Read full review of Tricentis Tosca »
Sangeetha Alur
Principal Software Engineer at One Advanced
I've primarily used it on-premise, not SaaS-based. However, the most concurrent virtual users I've handled with...
Read full review of Tricentis NeoLoad »
Sudipto Dey
Technical Lead at Linde
My company uses Tricentis qTest for test management, so I use it for documenting tests and test executions. I also...
Read full review of Tricentis qTest »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Vitor Paulo Correia
Project Manager at ELETROBRAS
We have Gold Service with Automation Anywhere. Support has been a big advantage for us. We have many assets and 8,000...
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Madhu Kumar T S
Automation Anywhere Leader at a healthcare company
Automation Anywhere offers tiered support levels based on partnership status. Gold, silver, and platinum partners...
Read full review of Automation Anywhere »
RohitShetty
Product Owner at BHP
They are quite good. I would rate them an eight out of ten.
Read full review of Automation Anywhere »
Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot »
Minal Kathe
Associate Director - Cloud Services & Software at a tech consulting company
I have not personally contacted the support, but I heard from colleagues that the support is good.
Read full review of Automation Anywhere »
Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
Read full review of Automation Anywhere »
Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
Read full review of Automation Anywhere »
Anonymous User
Systems Analyst at a manufacturing company
Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly...
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Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot »
AbhishekChatterjee
Lead Consultant - Automation at ITC Infotech
I was in touch with support a couple of times. They are good. There are two parts to the support. One part is in...
Read full review of IQ Bot »
Anonymous User
Associate Consultant at KPMG
The technical support is good.
Read full review of Automation Anywhere »
Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
Read full review of Automation Anywhere »
ApurvaBoradia
CEO at Nine A Business Connect
I have worked with their technical support. I would rate them quite well. It is improving day by day. From the...
Read full review of Automation Anywhere »
Anonymous User
Technical Architect Associate Manager at Sprint Nextel
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and...
Read full review of Automation Anywhere »
Deepak_Batra
Country Head and Controller at Evalueserve
We did use technical support for troubleshooting and maintenance as well. Our internal technical support team is not...
Read full review of Automation Anywhere »
Anonymous User
Associate Manager at Accenture
Technical support is good.
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Elavarasan P
IT Developer at Vvolve management consultants
Till now, I have not connected with any support member for any issues.
Read full review of Automation Anywhere »
Anonymous User
RPA Development Lead at Intellect Design Arena Ltd
Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise...
Read full review of Automation Anywhere »
Luiz Duhau
Technical Lead | WDG projects at a tech vendor
Their technical support is good, but it could be better.
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Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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Anonymous User
Sr. Program Manager at a computer software company
I have reached out to support. There is a website for all we need. We can raise a ticket and can contact them there.
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Prakasha S
Solution Architect at Accenture
They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon...
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Anonymous User
Senior Application Developer at a financial services firm
The technical support is great, but I would like them to be faster with their response times. Sometimes, we have to...
Read full review of Automation Anywhere »
PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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Anonymous User
Software Engineer at Capgemini
The technical support is excellent.
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Anonymous User
Lead Engineer at a financial services firm
AA's technical support can vary - most of the time, it's good, but sometimes it's tough to get your issue addressed.
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Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
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Anonymous User
Software Engineer at a computer software company
Technical support is excellent and they work round the clock to sort out any issue we have.
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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Anonymous User
Project Manager at a manufacturing company
We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue...
Read full review of Automation Anywhere »

Review 1 of 30

Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Automation Consultant at a tech services company
Technical support is available via chat or by raising an incident. They are often able to resolve minor issues. It...
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer Service: Customer service is reasonably good. The live chat facility works just fine. Technical Support: I...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech services company
The technical support of Tricentis Tosca is good. They have been helpful and resolved our problem.
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Quality Assurance Manager at a insurance company
Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they...
Read full review of Tricentis Tosca »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
Head of Test Automation at a tech services company
Customer Service: Customer service is very good. The online chat has extremely quick response times (average of 10s...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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