Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 640 reviews.

Tricentis

Based on 207 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

146 reviews

11 reviews

3 reviews

25 reviews

15 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »
AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
Read full review of BotFarm »

Review 1 of 3

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Meindert Van Der Galiën
Information Technology Software Developer at a financial services firm
The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a...
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Prabu Baskaran.
RPA Specialist at Expleogroup
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
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Vitor Paulo Correia
Project Manager at ELETROBRAS
We have Gold Service with Automation Anywhere. Support has been a big advantage for us. We have many assets and 8,000...
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Minal Kathe
Associate Director - Cloud Services & Software at a tech consulting company
I have not personally contacted the support, but I heard from colleagues that the support is good.
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Karthick Chandra
Manager at a tech vendor
I rate Automation Anywhere support seven out of 10.
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Harish G V
Senior RPA Developer at a tech vendor
The automation team takes a while to work on any tickets and respond.
Read full review of IQ Bot »
Marc Mueller
Business Automation Specialist at RICOH Deutschland GmbH
I would rate their support an eight out of ten.
Read full review of Automation Anywhere »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
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AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
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Anonymous User
BPM Analyst at a financial services firm
The technical support is great. I have worked with a couple of different people who have been absolutely phenomenal,...
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Matt Rethlake
RPA Business Analyst at Franklin Electric
The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching...
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Vikit Shetty
Senior Technical Specialist at Thirdware Solution Ltd.
The technical support was great. The support team response is quite prompt and they will provide you the solution to...
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Anonymous User
Business Transformation Manager at a maritime company
Their technical support is good. Any issues that we've raised, they've gotten right back to us and helped come up...
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Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
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Anonymous User
Senior Manager at a pharma/biotech company
The technical support needs to be improved to provide exclusive support for each customer.
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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Sagakumar-Gangipelly
Sr. Software Engineer at a financial services firm
The solution's technical support team gives you different solutions. Some solutions work, but others seem irrelevant....
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Guruprasad Belle
AVP at a computer software company
Support wise, I think the company is doing great. When we hired support staff to help us with the installation the...
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
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Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
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Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
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AnshikaSingh
RPA Developer at Accenture
Automation Anywhere has very strong game because it is always up for asking feedback. It doesn't just ask for...
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Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
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Anonymous User
Senior Software Engineer at a tech services company
More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with...
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SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
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MaheshPulipaka
Sr. Manager at Avenir Digital
More than the technical support, we have been relying on presale support. In the future, we might need the technical...
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Anonymous User
Senior Application Developer at a financial services firm
The technical support is great, but I would like them to be faster with their response times. Sometimes, we have to...
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Anonymous User
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes...
Read full review of BotFarm »
Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
Read full review of Automation Anywhere »

Review 1 of 30

GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
VijaySawale
Test Associate & Manager at IGT Solutions
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
Ashu Singh
Senior quality analyst at Lalli
TestProject's technical support team is friendly and cooperative. TestProject's technical support team answered all...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Anonymous User
Architecture Manger at a government
I am not satisfied with the tool's technical support. Sometimes, they provide a hint when contacting support, and we...
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
QA Test Lead at a tech services company
Technical support is very good.
Read full review of Tricentis Tosca »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Deepak Shinde
IT Consultant
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

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