Compare AvePoint vs Nakivo

AvePoint

Based on 18 reviews.

Nakivo

Based on 87 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

8 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

18 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

15%

Retailer

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
sumNERV offers AvePoint Cloud Backup fully managed as a service (MBaaS SaaS) to either end customers or MSP's...
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Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Richard Banks
Microsoft 365 Product Manager at The Law Society
The solution is used for backup.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »

Review 1 of 3

No Data Available

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
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Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
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ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Mattia Sangiorgio
Sole Director at Abila S.r.l.
The support is fast to reply and kind. They solved our issues.
Read full review of NAKIVO Backup & Replication »
Rahim Khasiyev
Founder at CAE LLC
We had a big problem where we didn't know what happened to our clients' servers, but we ultimately realized it was a...
Read full review of NAKIVO Backup & Replication »
Josh Ramirez
IT Manager at Garner Transportation Group, Inc.
From support to account management, there is always someone available to help with either renewals or support of the...
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Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
Read full review of NAKIVO Backup & Replication »
Colin Avey
Director at A-Tech Services Limited
Support via the web console has been very straightforward and the response has been prompt and knowledgeable. We have...
Read full review of NAKIVO Backup & Replication »
Timothy J Carr
Senior Director, Production Engineering at ATOS
I haven't needed to interact with technical support.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at Smith Neufeld Jodoin LLP
Their tech support, should you need it on the rare occasion, is second to none! If you have a problem, sending in a...
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Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
Read full review of NAKIVO Backup & Replication »
Anonymous User
System Admin at Maternity Magánklinika
Technical support is great they want to help.
Read full review of NAKIVO Backup & Replication »
StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at a tech vendor
The support is good.
Read full review of NAKIVO Backup & Replication »
EnginÖzşahin
Founder at Turkish Everhub Bilişim Technology LTD. ŞTİ.
Technical support is very good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
I've been extremely impressed with customer service and support. They are always there when you need them.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
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Anonymous User
System Administrator at Tecnoteca s.r.l.
The customer support is awesome and the support service is also great and quite qualified. We don't have much...
Read full review of NAKIVO Backup & Replication »
Philippe S.
Manager at a integrator
Support via the web console is very straightforward and the response time is quick. They are knowledgeable. We have...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Consultant at MIRANDA Partners A/S
They offer super professional technical service.
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
Read full review of NAKIVO Backup & Replication »
Nikolay Mostovenko
IT Architect Servers and Storages at AM Integrator Group
I am satisfied with their partner support.
Read full review of NAKIVO Backup & Replication »
Y.I.Hendro
Manager at Integrasindo Mitra Sejati
We only have contacted customer service and support once. They were very responsive and helped us solve our problem.
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Anonymous User
Web Developer / Designer - Graphic Designer at Onebron Digital Agency
NAKIVO support is one of the best that we have worked with.
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Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
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Anonymous User
Works
Accessing technical support is very easy. I usually do it by means of a ticket from NAKIVO. They not only answer me...
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Anonymous User
Help Desk Manager at Alter Solution
Technical support is very good.
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Anonymous User
Works at a tech services company
The sales representatives are nice; we didn't need technical support.
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Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
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L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
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Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
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Steve Daniels
ICT Manager at Rossall School
We have only needed to use technical support twice. Once was a user error on our part and the other was a licensing...
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Review 1 of 30

Technical Support

No Data Available

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