Compare AvePoint vs Nakivo

AvePoint

Based on 18 reviews.

Nakivo

Based on 88 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

8 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

19 reviews

Top Industries

Computer Software Company

18%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Retailer

16%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
sumNERV offers AvePoint Cloud Backup fully managed as a service (MBaaS SaaS) to either end customers or MSP's...
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Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »

Review 1 of 3

No Data Available

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
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Anonymous User
Owner at a tech services company
Technical support is excellent.
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Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Anonymous User
Leading IT Engineer at a tech vendor
The support has always been very good. We are quite happy with the level of service we get.
Read full review of NAKIVO Backup & Replication »
DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
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Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
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David Gamidadze
IT Specialist at Silk Road Bank
Customer service and support response is very quick.
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Anonymous User
Consultant at MIRANDA Partners A/S
They offer super professional technical service.
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
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Anonymous User
Web Developer / Designer - Graphic Designer at Onebron Digital Agency
NAKIVO support is one of the best that we have worked with.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
Read full review of NAKIVO Backup & Replication »
Timothy J Carr
Senior Director, Production Engineering at ATOS
I haven't needed to interact with technical support.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Administrator IT at Shim-pol A.m. Borzymowski. S.j
Customer service and support are on a very high level.
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Anonymous User
Information Technology System Engineer at Unione dei Comuni della Bassa Romagna
I have not used their technical support.
Read full review of NAKIVO Backup & Replication »
StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
Read full review of NAKIVO Backup & Replication »
Anonymous User
President at a tech services company
Customer service has proven to be responsive and always capable of helping determine a proper solution to any problems.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Networking Consultant at a tech services company
N/A.
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Anonymous User
Works
Customer service is very knowledgeable about their product.
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Anonymous User
Works at a tech services company
The sales representatives are nice; we didn't need technical support.
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Anonymous User
IT Manager at a tech vendor
The support is good.
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Anonymous User
IT infrastructure manager at Indicom eDocument Care Srl
All our requests were dealt with within one hour of opening.
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Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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Anonymous User
System Administrator at Tecnoteca s.r.l.
The customer support is awesome and the support service is also great and quite qualified. We don't have much...
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Anonymous User
Works
I've been extremely impressed with customer service and support. They are always there when you need them.
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Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
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L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
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EnginÖzşahin
Founder at Turkish Everhub Bilişim Technology LTD. ŞTİ.
Technical support is very good.
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Anonymous User
IT Support Specialist at Macgregors Meat & Seafood Ltd.
They reply with a useful answer within the first two emails from starting the case. They are very knowledgeable...
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Anonymous User
Operations manager at Füssner Computersysteme GmbH
They are always very fast and ready to help.
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Technical Support

No Data Available

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