Compare AvePoint vs Nakivo

AvePoint

Based on 19 reviews.

Nakivo

Based on 88 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

19 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Retailer

16%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
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Review 1 of 3

No Data Available

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
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Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Rahim Khasiyev
Founder at CAE LLC
We had a big problem where we didn't know what happened to our clients' servers, but we ultimately realized it was a...
Read full review of NAKIVO Backup & Replication »
reviewer98625025
System Administrator at KSM Human Resources Ελλάς
Technical support is very helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
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Pietro Corti
IT Architect at MFL GROUP
There are no issues in regards to customer service and technical support.
Read full review of NAKIVO Backup & Replication »
EnginÖzşahin
Founder at Turkish Everhub Bilişim Technology LTD. ŞTİ.
Technical support is very good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
Read full review of NAKIVO Backup & Replication »
Yooussef Afaci
Manager IT at tecpap
The technical support has been very good. We had a web meeting with the support team and they were helpful.
Read full review of NAKIVO Backup & Replication »
L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
Customer service is very knowledgeable about their product.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
Read full review of NAKIVO Backup & Replication »
DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works at a tech services company
The sales representatives are nice; we didn't need technical support.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at Smith Neufeld Jodoin LLP
Their tech support, should you need it on the rare occasion, is second to none! If you have a problem, sending in a...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Help Desk Manager at Alter Solution
Technical support is very good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Managing Partner at DelComps LLC,
They have a great customer support and service team.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Networking Consultant at a tech services company
N/A.
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Anonymous User
Works
I've been extremely impressed with customer service and support. They are always there when you need them.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
Read full review of NAKIVO Backup & Replication »
Will Sand
Sysadmin at ALL THINGS MEDIA, LLC
Technical support offers fast knowledgeable response.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Sviluppatore, Sistemista, DPO at Areadati srl
Basic support included with the standard license answers on business days. They are quite quick and precise in the...
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Anonymous User
IT infrastructure manager at Indicom eDocument Care Srl
All our requests were dealt with within one hour of opening.
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Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at a tech vendor
The support is good.
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Anonymous User
Leading IT Engineer at a tech vendor
The support has always been very good. We are quite happy with the level of service we get.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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Anonymous User
Information Technology System Engineer at Unione dei Comuni della Bassa Romagna
I have not used their technical support.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
Read full review of NAKIVO Backup & Replication »
Y.I.Hendro
Manager at Integrasindo Mitra Sejati
We only have contacted customer service and support once. They were very responsive and helped us solve our problem.
Read full review of NAKIVO Backup & Replication »

Review 1 of 30

Technical Support

No Data Available

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