Compare AvePoint vs Nakivo

AvePoint

Based on 18 reviews.

Nakivo

Based on 87 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

8 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

18 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

16%

Retailer

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hendrik Belitz
Owner at Innovation through understanding
We use the product to back up cloud data from custom cloud solutions or Microsoft 365 services.
Read full review of AvePoint Cloud Backup »
Mohd Azhar Uddin
Microsoft Modern Workplace Solution Architect at Novartis Pharmaceuticals
We use AvePoint FLY mostly for migration and M&A-related activities. Other than that, we use it to do small things...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »

Review 1 of 3

Anonymous User
Administrator ds. Systemów Teleinformatycznych at Black Red White
We use the solution to backup just one virtual machine running at VMware ESXi 5.5/6.0. The backup is made according...
Read full review of NAKIVO Backup & Replication »

Review 1 of 1

Customer Service

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Josh Ramirez
IT Manager at Garner Transportation Group, Inc.
From support to account management, there is always someone available to help with either renewals or support of the...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Help Desk Manager at Alter Solution
Technical support is very good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT support manager at SharKom Srl
Technical support is very kind and responsive.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Managing Partner at DelComps LLC,
They have a great customer support and service team.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
Accessing technical support is very easy. I usually do it by means of a ticket from NAKIVO. They not only answer me...
Read full review of NAKIVO Backup & Replication »
L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
Read full review of NAKIVO Backup & Replication »
Anonymous User
System Administrator
Technical support is helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at a tech vendor
The support is good.
Read full review of NAKIVO Backup & Replication »
Y.I.Hendro
Manager at Integrasindo Mitra Sejati
We only have contacted customer service and support once. They were very responsive and helped us solve our problem.
Read full review of NAKIVO Backup & Replication »
Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
Read full review of NAKIVO Backup & Replication »
Dustin Park
IT Systems / Security / Communications Administrator at Bennett International Group, LLC
They have great customer support and I can't brag about it enough. We don't need it much because the product works so...
Read full review of NAKIVO Backup & Replication »
DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
Read full review of NAKIVO Backup & Replication »
Steve Daniels
ICT Manager at Rossall School
We have only needed to use technical support twice. Once was a user error on our part and the other was a licensing...
Read full review of NAKIVO Backup & Replication »
Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
Read full review of NAKIVO Backup & Replication »
Anonymous User
Networking Consultant at a tech services company
N/A.
Read full review of NAKIVO Backup & Replication »
Will Sand
Sysadmin at ALL THINGS MEDIA, LLC
Technical support offers fast knowledgeable response.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
Technical support for Nakivo is great.
Read full review of NAKIVO Backup & Replication »
Philippe S.
Manager at a integrator
Support via the web console is very straightforward and the response time is quick. They are knowledgeable. We have...
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Administrator IT at Shim-pol A.m. Borzymowski. S.j
Customer service and support are on a very high level.
Read full review of NAKIVO Backup & Replication »
Anonymous User
President at a tech services company
Customer service has proven to be responsive and always capable of helping determine a proper solution to any problems.
Read full review of NAKIVO Backup & Replication »
Colin Avey
Director at A-Tech Services Limited
Support via the web console has been very straightforward and the response has been prompt and knowledgeable. We have...
Read full review of NAKIVO Backup & Replication »
Anonymous User
System Administrator at Tecnoteca s.r.l.
The customer support is awesome and the support service is also great and quite qualified. We don't have much...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
Customer service is very knowledgeable about their product.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at Smith Neufeld Jodoin LLP
Their tech support, should you need it on the rare occasion, is second to none! If you have a problem, sending in a...
Read full review of NAKIVO Backup & Replication »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.