Compare BeyondTrust vs HashiCorp

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

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Sample Customers

BeyondTrust Password Safe

Aera Energy LLC, Care New England, James Madison University

BeyondTrust DevOps Secrets Safe

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite

HashiCorp Vault

Adobe, SAP Ariba, Citadel, Spaceflight, Cruise

Popular Solutions

BeyondTrust Remote Support

3 reviews

BeyondTrust Endpoint Privilege Management

11 reviews

BeyondTrust Password Safe

14 reviews

HashiCorp Terraform

30 reviews

HashiCorp Vault

9 reviews

HashiCorp Cloud Platform (HCP)

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

15%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Marlin B Pohlman
Consultant at Visdom
We deploy it for customers as part of ISO 27001, 27701, and HITRUST. We do managed QMS. We go into a customer that is...
Read full review of BeyondTrust Endpoint Privilege Management »
Sean Rall
Lead Developer at a computer software company
It is remote support for our customers. We use it to connect to our clients. We have a lot of external customers who...
Read full review of BeyondTrust Privileged Remote Access »
Vinay Dabas
Senior Sales Engineer at ForgeRock
We use Password Safe to protect privileged identities and privileged access. The difference between any PAM and IM is...
Read full review of BeyondTrust Password Safe »
Justin Glasscock
Privilege Access Management Consultant at Integral Partners LLC
Remote Support allows the help desk and IT administrative personnel to connect to users' computers as well as kiosks,...
Read full review of BeyondTrust Remote Support »
Anonymous User
Software Consultant at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Marek Kubovic
Cloud and DevOps Architect at a tech services company
Our company uses the solution to deploy resources and infrastructure in Azure Cloud via the Azure DevOps pipelines....
Read full review of HashiCorp Terraform »
KishoreKumar1
Architect at Accenture
The solution's typical use case is machine-to-machine communication, particularly in environments where development...
Read full review of HashiCorp Vault »
Venkateswarareddy Sanikommu
DevSecOps Engineer at Hamilton Capital Holding
I use HashiCorp Terraform Cloud for Packer. I use the solution in my company to deploy infrastructures.
Read full review of HashiCorp Cloud Platform (HCP) »
Zeeshan Akhtar
Full stack developer at a tech vendor
Our organization has a microservices architecture with different microservices based on business domains. We've been...
Read full review of HashiCorp Nomad »
Manjunath Reddy
Senior Customer Architect at a computer software company
I use the solution for service discovery and orchestration. We have a lot of microservices architecture.
Read full review of HashiCorp Consul »

Review 1 of 5

Customer Service

Sorin Hrincu
PAM SecOps Team Manager at a tech vendor
We have regularly scheduled calls with a technical account representative every two weeks, and we are in constant...
Read full review of BeyondTrust Privileged Remote Access »
Lance Jones
Information Technology Operations Manager at a educational organization
I have used their support. Every time I've used it, they have been very useful and beneficial. It has not been one of...
Read full review of BeyondTrust Privileged Remote Access »
Charles Newman
Architect at a tech services company
Customer service and support are great!
Read full review of BeyondTrust Password Safe »
Vinay Dabas
Senior Sales Engineer at ForgeRock
I would rate support as nine out of ten. Technical support is good and has improved over time. At one point, most of...
Read full review of BeyondTrust Password Safe »
Aaron Margerum
Systems Engineer at NRC
Whenever I call Bomgar support, they provide AAA support. Based on the products I have used, they are one of the best...
Read full review of BeyondTrust Privileged Remote Access »
Kazi Ibrahim Khalil
Senior Executive (Cyber Security) at SSL
Our company will be contacting the product's technical support soon.
Read full review of BeyondTrust Privileged Remote Access »
Temitope Popoola
Specialist, Server Administration at IHS Towers
Their technical support is good. At any point in time, when I needed support, they responded quickly. There was a...
Read full review of BeyondTrust Privileged Remote Access »
Ben Masuku
Business Development Specialist at Wire Speed Systems`
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Anonymous User
Sr. Manager Cyber Security at a manufacturing company
Their support line is good. They're familiar with the product, and they have expertise with the product. So far, any...
Read full review of BeyondTrust Endpoint Privilege Management »
Saurabh Sarjine
Sr Security Analyst at a tech services company
Their support is pretty good. They are available for any issues. I would rate them an eight out of ten.
Read full review of BeyondTrust Password Safe »
Anonymous User
Tech Support Manager at a retailer
Customer Service: 10++++ Technical Support: 10++++++
Read full review of BeyondTrust Remote Support »
Anonymous User
Systems Administrator at CityServiceValcon
Support is very responsive and great to work with. It is not common to need support very often. The product does not...
Read full review of BeyondTrust Remote Support »
Juma Alshehhi
System Administrator at MOI
The solution's technical support is good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Windows Enterprise Engineer at a comms service provider
I haven't really dealt with technical support. I recall the team having to reach out during implementation and, as I...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Cybersecurity Architect at a tech vendor
This product is backed up by excellent, very knowledgeable support.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
General Manager, Head of Information Security at a tech services company
While I've never been in touch with technical support, my team has in the past. They can improve their services....
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Software Consultant at a financial services firm
The customer service team is okay. I've had a few issues with them, but they were reasonable. However, I have one...
Read full review of BeyondTrust Endpoint Privilege Management »
AslamImroze
Technical Manager at Gulf IT
There are chances some customer might give very negative feedback. Firstly, we think that they are extremely good in...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Teaching Assistant at a university
I am totally satisfied with the product's tech support.
Read full review of BeyondTrust Password Safe »
Anonymous User
Identity Management Consultant at a tech services company
Technical support is 7/10. They are generally good but in my experience slow to respond on product issues.
Read full review of Leiberman RED Identity Management [EOL] »
Brenda Baloyi
Network Engineer at Wire Speed Systems`
Whenever we log a support ticket, the support persons respond very promptly. They are very quick.
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at MICRODYN AG
They have really great support. If you have to call, for example, someone at Microsoft, you need to wait in a queue...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Online Banking Product Development and Testing Manager at a financial services firm
Customer Service: 10 out of 10. They have great participation, knowledge, ownership and communication. Technical...
Read full review of BeyondTrust Remote Support »
Anonymous User
Director CTO Office at a tech services company
I don't deal with technical support but I haven't heard any complaints. I think they're okay.
Read full review of BeyondTrust Remote Support »
Anonymous User
General Manager at a tech services company
The support for the solution is not very good, they could improve by being quicker.
Read full review of BeyondTrust DevOps Secrets Safe »
Anonymous User
Senior Professional at a tech company
Customer Service: Highly professional level. Technical Support: They provide high quality and timely support.
Read full review of BeyondTrust Remote Support »
PeterNguyen
PAM Consultant at a insurance company
Their documentation is not very detailed. A lot of time, we have to go through their professional service. We do get...
Read full review of BeyondTrust Password Safe »
Anonymous User
Cybersecurity Architect at a tech vendor
Their support team is outstanding, really the best in the industry. The support engineers are well-trained and they...
Read full review of BeyondTrust Remote Support »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »

Review 1 of 30

Asad Rizvi
Senior Software Engineer at a retailer
I have not contacted support.
Read full review of HashiCorp Terraform »
Olajide Olusegun
Network Team Lead at Atlas Security
I did not use the technical support from the vendor.
Read full review of HashiCorp Terraform »
Kerrigon Isaacs
Security Engineer at a computer software company
I have not contacted technical support.
Read full review of HashiCorp Consul »
Zeeshan Akhtar
Full stack developer at a tech vendor
I haven't personally interacted with HashiCorp's technical support team.
Read full review of HashiCorp Nomad »
Stephen Adeniyi
Kubernetes Consultant, Cloud Architect at a computer software company
Terraform is an open-source product, so we rely on documentation. I rate the Terraform documentation five out of 10....
Read full review of HashiCorp Terraform »
Phanindra Sangers
Associate DevOps Engineer at a computer software company
The feedback provided by the technical support team doesn't resolve the issue.
Read full review of HashiCorp Consul »
Marek Kubovic
Cloud and DevOps Architect at a tech services company
I have not contacted technical support.
Read full review of HashiCorp Terraform »
Maxim-Chepukov
DevOps Engineer at IOTANS
I have not used the technical support from HashiCorp Terraform.
Read full review of HashiCorp Terraform »
Dima Dorofeyev
Senior DevOps/Build Engineer at Dataart
As the solution is open source, support is community based.
Read full review of HashiCorp Terraform »
Eryk Lawyd
Tech Lead DevSecOps at Letsbank
Their customer support is the worst. I opened a ticket, and I never got an answer, and the community does not listen...
Read full review of HashiCorp Terraform »
KishoreKumar1
Architect at Accenture
The product's technical support is good.
Read full review of HashiCorp Vault »
UsmanAhmad
Principal DevOps Engineer at 10Pearls.
I was facing some issues, but I didn't approach them because I just read the Terraform documentation and the...
Read full review of HashiCorp Terraform »
Rakib Mahmood
Chief Technology and Strategy Officer at The White House
HashiCorp provides very good documentation so we haven't needed to contact technical support. They also have GitHub...
Read full review of HashiCorp Terraform »
Dima Dorofeyev
Senior DevOps/Build Engineer at Dataart
Some responses are very long, and some needed features take a lot of time.
Read full review of HashiCorp Terraform »
Vishv Gajjar
Global BD & Partner Alliance at a tech services company
I haven't contacted technical support yet.
Read full review of HashiCorp Cloud Platform (HCP) »
Anonymous User
Executive Vice PresidentExecutive at a government
I have not contacted technical support. I have not needed it.
Read full review of HashiCorp Terraform »
Anonymous User
Teaching Assistant at a university
HashiCorp Vault's support is great, and we get answers immediately.
Read full review of HashiCorp Vault »
ArpanBalpande
Senior Information Technology System Analyst at YAUSH Technologies
We did interact with their technical support. It was easy to schedule a call with them. It was also easy to contact...
Read full review of HashiCorp Terraform »
Anonymous User
Project Manager at a comms service provider
I never needed to contact their technical support. We were a potential client, and they were setting up meetings, and...
Read full review of HashiCorp Vault »
Satty
Cloud Solutions Architect
Because I am using the open-source version, I have not contacted technical support.
Read full review of HashiCorp Vault »
OmerMizrahi
DevOps Engineer at BioCatch
I haven't needed to contact their technical support.
Read full review of HashiCorp Terraform »
Marco Battistoni
IT Manager at a government
HashiCorp's technical support is very good. They know what they're talking about.
Read full review of HashiCorp Terraform »
RamanaBhavaraju
Founder & Principal Architect at NCompas Business Solutions Inc.
The technical support is pretty good.
Read full review of HashiCorp Vault »
Anonymous User
Sr. MTS Software Engineer at a financial services firm
We have never used their technical support.
Read full review of HashiCorp Terraform »
Mykola Pelyp
Senior Azure DevOps Engineer at SoftServe Ltd.
We use the free open-source version of Terraform so it can take time to resolve problems. The issues are generally...
Read full review of HashiCorp Terraform »
Anonymous User
Managing Trustee and CTO at a financial services firm
Technical support is very good.
Read full review of HashiCorp Terraform »
Chendrayan Venkatesan
Cloud Automation Engineer at Shell
Technical support is offered by HashiCorp, but we can't call HashiCorp for technical support because we don't...
Read full review of HashiCorp Terraform »
Anonymous User
Azure DevOps Engineer at a consultancy
I've contacted the support team a few times when getting errors.
Read full review of HashiCorp Terraform »
Ruwan Senarathne
Technical Lead at Fortude.co
We went with the opensource version, so we did not get enterprise support.
Read full review of HashiCorp Vault »
Mohamed Anees
Lead DevOps Engineer at Etisalat
I have never contacted HashiCorp support directly because, so far, I haven't had to.
Read full review of HashiCorp Vault »

Review 1 of 30

Technical Support

No Data Available

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