Compare Boomi vs Dell Technologies

Boomi

Based on 46 reviews.

Dell Technologies

Based on 1643 reviews.

Sample Customers

Boomi AtomSphere API Management

Avalara, Cornell University, Dropbox

Popular Solutions

Boomi iPaaS

10 reviews

Boomi AtomSphere API Management

6 reviews

Boomi AtomSphere Master Data Hub

2 reviews

Dell Unity XT

21 reviews

Dell PowerEdge Rack Servers

89 reviews

VxRail

29 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

10%

Financial Services Firm

Government

Educational Organization

19%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eugene Paden
CTO at a computer software company
We are actually using Boomi in Kubernetes clusters. We deploy it in our own clusters for performance, specifically...
Read full review of Boomi iPaaS »
John Posthuma
Director of DPA at Partou
The main use case of Boomi AtomSphere Master Data Hub for me is as a real integration tool. I mainly utilize it for...
Read full review of Boomi AtomSphere Master Data Hub »
Jason Hale
Solution Architect at Waikato Regional Council
We use the solution to maintain the state of the database in two different places. We run Events on one database and...
Read full review of Boomi AtomSphere API Management »
Ankur_Agarwal
associate director at Nagarro
We use Boomi AtomSphere Flow to integrate different applications, including ERPs, CRMs, databases, and third-party...
Read full review of Boomi AtomSphere Flow »

Review 1 of 4

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Customer Service

Rav Bangalore
GenAI Strategist at a tech vendor
The technical support from Boomi is good, seamlessly meeting SLAs and providing excellent responses to challenges and...
Read full review of Boomi iPaaS »
Eugene Paden
CTO at a computer software company
I haven't worked with support directly, however, I have a good relationship with their teams. Whenever we need...
Read full review of Boomi iPaaS »
Ajit Handa
IT Manager at Global Shipping & Logistics LLC (GSL)
The support team is very good, and not like other companies. Other companies like them give support, but they take...
Read full review of Boomi AtomSphere Master Data Hub »
John Posthuma
Director of DPA at Partou
The support team at Boomi provides good support. I would rate them eight out of ten on a scale where ten is the best.
Read full review of Boomi AtomSphere Master Data Hub »
Pratibimb Dwivedi
Director at HumanAI
We contacted tech support in 2016 when we were new to the tool. Otherwise, the documentation and online community are...
Read full review of Boomi AtomSphere Flow »
Eugene Paden
CTO at a computer software company
The technical support is good, both the direct support from the company and the community support as well.
Read full review of Boomi iPaaS »
Hari Kathireshan
Sr PHP Developer at GE
I rate the technical support an eight out of ten.
Read full review of Boomi iPaaS »
Berniem Elfrink
Solutions Architect at DXC Technology
We have a tight relationship with Boomi. We get support from Boomi then pass it on to our clients. The support they...
Read full review of Boomi iPaaS »
Jason Hale
Solution Architect at Waikato Regional Council
We had got a proof of concept before we actually bought the solution. We had a support person we could contact...
Read full review of Boomi AtomSphere API Management »
Subhajit Bhattacharjee
Lead Consultant at Itcinfotech
The customer support is quite good. We have a hotline for immediate support and an email ID to communicate with...
Read full review of Boomi iPaaS »
Srija Vadem
Data Integration Engineer at Hathority
When we are having an issue with Boomi AtomSphere Master Data Hub we raise a ticket to the support. We then will...
Read full review of Boomi AtomSphere Master Data Hub »
Basavaraj Ujappanalli
Senior Software Engineer / Development Lead at Appisoft
I rate Boomi support seven out of 10.
Read full review of Boomi AtomSphere API Management »
Anonymous User
Enterprise Integration Architect - DevSecOps
Boomi's technical support depends on the level you take - currently, we get a good response because we took high-end...
Read full review of Boomi iPaaS »
Anonymous User
Self Employed/Independent at a consultancy
No experience yet with their customer service and technical support.
Read full review of Boomi iPaaS »
RamAlla
Senior Manager, Integration Operation at ManpowerGroup
The technical support is good, albeit a bit expensive. We used to have professional services but now manage it...
Read full review of Boomi iPaaS »
Anonymous User
Architect at a recreational facilities/services company
The technical support services are good in terms of diverse community support. However, there could be better...
Read full review of Boomi iPaaS »
Anonymous User
Digital Challenger at a tech services company
Because I don't use Boomi myself, I have never been in contact with them directly for any technical issues. The...
Read full review of Boomi iPaaS »
Anonymous User
Dell Boomi Atomsphere, Jitterbit, Lotus Notes Lead / Analyst/ Technical Manager at a tech services company
I would give technical support a rating of 10/10.
Read full review of Boomi iPaaS »
Anonymous User
Senior architect at a tech vendor
The technical support is fast and knowledgeable. It is a good service, we did not have any challenge.
Read full review of Boomi AtomSphere Flow »
Anonymous User
CTO at a healthcare company
I worked with people from their technical support on the initial onboarding. It's reasonable in terms of the amount...
Read full review of Boomi iPaaS »
Anonymous User
CEO at a consultancy
My team and I have interacted with the solution's technical support. Six months ago, I would have rated the technical...
Read full review of Boomi AtomSphere Flow »
Anonymous User
Specialist - Enterprise Integration at a tech services company
Technical support was good.
Read full review of Boomi iPaaS »
Xiaoqing Zou
Integration developer at Blackwoods
I've had positive experiences with the tech support team. They respond quickly, especially with the initial response...
Read full review of Boomi iPaaS »
Anonymous User
Head of Integration and NetSuite DUs at a outsourcing company
Technical support is excellent. They are quite prompt. They have free of cost as well as paid support.
Read full review of Boomi iPaaS »
Ankur_Agarwal
associate director at Nagarro
The technical support is rated around 6.5 to seven out of ten. It lacks clarity on how to reach out, write emails, or...
Read full review of Boomi AtomSphere Flow »
Anonymous User
System Analyst / Programmer at a logistics company
I would give technical support a rating of 8/10.
Read full review of Boomi iPaaS »
Anonymous User
Chief Technology Officer - CTO at a tech services company
We haven't contected technical support yet. Currently, I'm speaking with the team at Deel EMC who have helped me here...
Read full review of Boomi iPaaS »
Hichem Staali
Technical Director at a tech services company
The project was big within a complex environment but the results were good.
Read full review of Boomi AtomSphere Master Data Hub »
Anonymous User
Technical Architect at a media company
When we have had issues, we can rely on technical support. They provide good tech support and on the call, they come...
Read full review of Boomi AtomSphere Master Data Hub »
Hichem Staali
Technical Director at a tech services company
Our relationship with Dell Boomi technical support is very good and we go to them when needed. However, we have a lot...
Read full review of Boomi iPaaS »

Review 1 of 30

Ahmed Essa
Senior Consultant at Share Technologies
Dell's technical support provides a good response time.
Read full review of Dell XtremIO »
Siddharth_Jain
AIOPS Consultant at AIOPS Consultant
Prior to the acquisition, Support was good. After the acquisition, things became a bit slower, which seems to be...
Read full review of Moogsoft »
Syed Masuood
Country manager at Asta Innosys
We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate...
Read full review of Dell PowerEdge Rack Servers »
Nezar Hamed
Enterprise Data Protection | Backup, Archive & DR Solutions Section Head at a tech services company
Technical support really needs improvement. Getting assistance is a long journey starting with collecting logs. If...
Read full review of Dell NetWorker »
Mohamed El-Sherbini
IT Manager at Mada Insurance
When Dell got EMC, I was facing a lot of problems with the technical support for this solution, but now, the problems...
Read full review of DD Boost »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
The technical support for the solution was really good. Dell offers support as a service while selling a product, so...
Read full review of Dell EqualLogic PS series »
Anonymous User
Storage Architect at a manufacturing company
Support from Dell EMC has been phenomenal. Getting the box up and running was very simple, and any time we have a...
Read full review of Dell PowerMax NVMe »
Anonymous User
Lead Analyst at a financial services firm
The solution’s technical support is excellent.
Read full review of Dell Avamar »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
Anonymous User
DIrecteur Commerical at a tech vendor
The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use...
Read full review of Dell Unity XT »
Anonymous User
Network Engineer at a tech services company
The technical support is really good. I can open up a chat support session with them, then they can either resolve it...
Read full review of Dell Unity XT »
Anonymous User
Director at ESPH
From my experience, EMC provides good support, and Dell's service is very good. It is simple to call technical...
Read full review of Dell Unity XT »
Yap Ming Cur
IT Manager at a pharma/biotech company
The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us. We...
Read full review of Dell SC Series »
Bolaji Olaloku
Enterprise Backup Administrator at a financial services firm
The response time of the tech support is swift. The support is fantastic.
Read full review of Dell NetWorker »
Anonymous User
Manager, Storage and Virtualization Infrastructure at a financial services firm
The technical support is pretty good with EMC.
Read full review of Dell PowerPath »
Zahidul Haque
Chief Technology Officer at a financial services firm
I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew...
Read full review of Dell Unity XT »
Anonymous User
Administrative Assistant at a retailer
Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks...
Read full review of Dell Avamar »
Shams K
Vmware Administrator at Intertech
My experience with the technical support for this product has been good.
Read full review of VxRail »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
Expert IT Infrastructure and Systems at ITGSTORE CONSULTING
Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex...
Read full review of Dell Avamar »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Anonymous User
Manager at a financial services firm
We are satisfied with the technical support.
Read full review of Dell Unity XT »
Anonymous User
Enterprise Infrastructure Services, Storage Service Manager at a transportation company
We live with technical support. We employed a platform called ViPR SRM, which I think they are redoing. It allows us...
Read full review of Dell PowerMax NVMe »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax NVMe »
VPtech67
Vice President - Head of Technology at a financial services firm
We have an agreement. It's a critical mission service where the SLA says they have to recover the service within four...
Read full review of Dell PowerFlex »
Anonymous User
Director
Customer Service: I don't like the way EMC's Powerlink support is behind a wall. You need to register an account, and...
Read full review of VNX [EOL] »
Mohammad Salman
Manager of Customer Services
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Read full review of Dell XtremIO »
Lubabalo Ntoni
Data Centre Systems Engineer at Dube TradePort
Technical support is good.
Read full review of VxRail »
Mohamed-Ashraf
System Operation Engineer at Stayfit
Technical support is very good.
Read full review of Dell Avamar »

Review 1 of 30

Technical Support

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