Compare BT vs SAP

Based on 2 reviews.

SAP

Based on 1475 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

0 reviews

0 reviews

54 reviews

26 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

13%

Computer Software Company

Government

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ajmal Abbas
System Consultant DDI Lead at a tech services company
For my client, it's extensively used for DNS/DHCP management.
Read full review of BT Diamond IP »
Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 2

Cirvesh-Daga
Director at T-Systems International GmbH

Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
Suresh Tanneeru
Vice President at Dataflix
Our company is a service, build, and innovation partner for SAP in India. We built one of the SAP modules in India....
Read full review of SAP HANA Enterprise Cloud »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Ajmal Abbas
System Consultant DDI Lead at a tech services company
I've never dealt with technical support per se. We simply connect with a few people that are dedicated to us, and...
Read full review of BT Diamond IP »

Review 1 of 1

Sumeet Zalpuri
Data engineer at ASR Nederland N.V.
SAP's tech support is okay.
Read full review of SAP Data Services »
Lasha Grdzelishvili
Senior Data Warehouse Engineer at a tech services company
I have not used the support from SAP PowerDesigner.
Read full review of SAP PowerDesigner »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
AhmedHaridy
Managing Director at Emkan
The tech support is knowledgeable and customer-friendly. Plenty of resources are available, including free online...
Read full review of SAP Integration Suite »
Razan Dimashkieh
Human Resources Analyst at Khatib & Alami
We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it...
Read full review of SAP ERP »
Muhammad Faisal Rasheed
Assistant Manager MIS - Sales Division at National Foods
My company's technical team and IT team may have had the need to contact the solution's technical support team.
Read full review of SAP S/4HANA »
VishalChopra
VP Global Sales and Marketing at VC ERP CONSULTING PRIVATE LIMITED
There are multiple partners of SAP providing customer support service to users, so their quality differs from one...
Read full review of SAP ERP »
Hatem Mohamed NageebSalama
Technical Account Manager at Seidor
As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight...
Read full review of SAP Business One »
Shubham Desale
Senior Consultant at Inteliwaves
The customer service and support are good and knowledgeable.
Read full review of SAP S/4HANA »
Sara Kadry
HR Digital Transformation Senior Manager at Integrated Diagnostics Holdings PLC
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Daniela Heyne
IT- Process Manager at a retailer
We had three or four tickets, but they were answered quickly. If the customer service and support couldn't answer,...
Read full review of SAP Signavio Process Manager »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Cloud Platform »
Anonymous User
Project and Service delivery Manager at a tech services company
The technical support of SAP really depends on where your ticket is resolved. Sometimes you are lucky and you get an...
Read full review of SAP S/4HANA »
Mohamed Sultan
Active Supervisor at Social Insurance Organizaton
My company does use the support offered on the product's website, but the employees of SAP in my region are not...
Read full review of SAP BusinessObjects GRC »
Anonymous User
Executive Director at a tech services company
The support team is good and offers significant help, but there is room for improvement. There are gaps that require...
Read full review of SAP S/4HANA Cloud »
Neeraj Kalra
SAP Head at Smart World Developer
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Manager Data Analytics and Interfaces at a healthcare company
We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Zama Ntsele
Business Intelligence Consultant at Deloitte
I have a very good relationship, so I would rate it an eight out of ten.
Read full review of SAP S/4HANA »
MichaelRaz
DA
I think technical support is okay, but it could be better. As they are in France, it's a little difficult to reach...
Read full review of SAP PowerDesigner »
Usman Saleem
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company
we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far,...
Read full review of SAP ERP »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
Tarun Panchal
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
The technical support is good.
Read full review of SAP HANA »
Anonymous User
Snr DBA at a insurance company
Technical support for the product has become almost nonexistent for this product. There are no real agents because...
Read full review of SAP IQ »
Rania Khoury
HRIS Manager at a engineering company
Generally the IBM team's technical support was very friendly. Even after they left and went on to other projects,...
Read full review of SAP SuccessFactors »
Anonymous User
SAP MDG Consultant at a tech services company
We have technical support for our company. We can open tickets if we run into issues. Typically, it takes two to...
Read full review of SAP Master Data Governance »
Anonymous User
Technical Leader at a tech company
We have used technical support for probably one or two instances but for nothing major as such. They were quite...
Read full review of SAP SuccessFactors »
Elham Hadad
Software Developer
We use a partner for support.
Read full review of SAP Business One »
Anonymous User
Senior Sybase DBA at a tech services company
Customer Service: It's not bad; I can’t say that there has been anything significant. Technical Support: I would rate...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 30

Technical Support

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