Compare BT vs SAP

Based on 1 review.

SAP

Based on 1484 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

62 reviews

SAP ERP

22 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

12%

Computer Software Company

Insurance Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP ERP a nine out of ten.
Read full review of SAP ERP »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
P P Gopalakrishhnan
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for...
Read full review of SAP Business One »
Vedat Gunes
BI & Analytics Manager at a insurance company
I have used the support from SAP BusinessObjects Business Intelligence Platform. I rate the support from SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Srini-Dhanaraj
Founder & CEO at imfine.club
If the solution doesn't work as expected, we will raise a ticket with the support team, and the support persons will...
Read full review of SAP CRM »
Ahmed_Haridy
Managing Director at Omnitelltech

Read full review of SAP Analytics Cloud »
PinakiGhosh
COO at Data Core Systems
There is significant room for improvement in SAP's support, as getting answers from them can be challenging....
Read full review of SAP S/4HANA Cloud »
John Herndon
Sr Manager Revenue and Taxation at a consultancy
I don't have any experience with SAP's technical support in regard to Business ByDesign.
Read full review of SAP Business ByDesign »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
Anonymous User
CTO RPA at a tech services company
The technical support is good but It's more expensive than Contextor.
Read full review of SAP Intelligent RPA »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Naomi Kreinz
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
We don't get SAP support for the product.
Read full review of SAP SuccessFactors »
AllaShlafir
Development & ERP Technologies Department Manager at Israel Aerospace Industries Ltd.
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out...
Read full review of SAP HANA »
Vipin-Kumar
Owner at BPAS
The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles....
Read full review of SAP Business One »
Anonymous User
Founder & CEO at a tech services company
Technical support is good. They were able to assist us in some specific issues we were experiencing.
Read full review of SAP Business Warehouse »
CSD174561
Chief of Systems Development at a non-tech company
We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better...
Read full review of SAP ERP »
Chijindu Oziogu
Project accountant at Montego Upstream Services Limited
I absolutely would recommend the customer service.
Read full review of SAP S/4HANA »
ShrikanthMaddirela
Associate VP, SAP at Zensar Technologies
I would rate customer service a ten out of ten.
Read full review of SAP S/4HANA »
YaronCohen
CMO at a energy/utilities company
SAP technical support is excellent.
Read full review of SAP Cloud Platform »
Anonymous User
VP at a financial services firm
Customer Service: 7/10. Technical Support: 9/10.
Read full review of SAP IQ »
Anonymous User
SAP consultant at a tech services company
Basically, the developers that are building the tool are responsible for maintaining the tickets on second level....
Read full review of SAP Identity Management »
Anonymous User
Senior IT Architect I at a government
Though I have never interacted with the product's support team, the unit with which I work has had problems with...
Read full review of SAP PowerDesigner »
Anonymous User
CFO at a comms service provider
Technical support is good, but we are not having problems. You know much more about the support when you have serious...
Read full review of SAP Business One »
Anonymous User
Senior SAP Technical Consultant at TEKHQS
My experience with the technical support, is about a ten to twenty percent involvement on my end since I primarily...
Read full review of SAP S/4HANA »
MehboobAalam
SAP Manager at Sadaqat Corporation (Pvt) Ltd
I rate the support five out of ten because we needed the support and communication while deploying the solution and...
Read full review of SAP Process Orchestration »
Darweesh Saber
SAP HCM Senior Consultant at WadiDegla
The solution's support team always addresses our problems very well.
Read full review of SAP HCM »
Anonymous User
Operation Development Manager at a manufacturing company
We have external SAP support, which is usually specialized and effective if managed as an emergency. However, direct...
Read full review of SAP Process Orchestration »
AhmedAbdelhady
Executive Manager & CO. Founder at Phoenix Consulting
It is easy to contact technical support and get help. Within the license model, you are paying 22% of your license...
Read full review of SAP HCM »
Bassem Mohammed
IT Application Manager at TBTD
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
I haven’t claimed support services as of now, but the online resources are really useful for small queries.
Read full review of SAP Analytics Cloud »

Review 1 of 30

Technical Support

No Data Available

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