Compare Canonical vs GitHub

Canonical

Based on 141 reviews.

GitHub

Based on 164 reviews.

Sample Customers

Canonical Bazaar

Drizzle, Bugzilla, Mailman

GitHub

Dominion Enterprises, NASA, Braintree, SAP, CyberAgent

Popular Solutions

28 reviews

1 reviews

0 reviews

37 reviews

27 reviews

21 reviews

Top Industries

Computer Software Company

13%

University

Manufacturing Company

Insurance Company

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin Haury
Head of mission at CapHornier
I use it for self-service applications, containerization, security, and backup. There are so many use cases; I can't...
Read full review of Ubuntu Linux »
ANDRE VINICIUS HAMERSKI
IT Private Cloud & Infrastructure Leader at Sicredi
We are implementing Vicarious, a vulnerability management tool, and have integrations with Kubernetes using APIs....
Read full review of Anbox Cloud »
Anonymous User
Developer at a tech company

Read full review of Canonical Bazaar »

Review 1 of 3

TarunRevalla
Software Engineer at a tech vendor
I use GitHub Copilot for various tasks, and its usage varies depending on the case and sometimes on the task itself....
Read full review of GitHub CoPilot »
Sabna Sainudeen
Director, Application Security at Carlsberg
I use GitHub Advanced Security for source code analysis and code scanning. It is integrated within my development...
Read full review of GitHub Advanced Security »
Pervez Roy
Solutions Architect at Small Systems LTD
We use GitHub for code repository alongside Bitbucket.
Read full review of GitHub »
Yshay Yaacobi
Co-Founder & Chief Technology Officer at Livecycle
We use Codespaces as a remote working environment as it provides a consistent working environment and compatibility...
Read full review of Codespaces »
Pratyay Banerjee
Senior Cloud Engineer - AWS at Bytedance
I am using GitHub Actions for continuous integration and continuous deployment, specifically deploying to Kubernetes...
Read full review of GitHub Actions »

Review 1 of 5

Customer Service

ANDRE VINICIUS HAMERSKI
IT Private Cloud & Infrastructure Leader at Sicredi
We have an excellent experience with support from Canonical. They provide great support, and our experience with the...
Read full review of Anbox Cloud »
Bahattin Yetismis
CTO at BE1 consultancy
We do not use support because the answers in the community forums are enough for us. If we gain more customers in the...
Read full review of Ubuntu Linux »
SAMUELMWANGI
Director at Calidad Systems Limited
There is a wide range of community support available online for any issues you might have. I have had an excellent...
Read full review of Ubuntu Linux »
Franco PaoloCarranza
Founder and CEO at Applied Labs
Support for Ubuntu Linux is the reason I rated this solution a perfect score, because if you open a ticket, they will...
Read full review of Ubuntu Linux »
Madhurya Dutta
IT Associate at GNRC Hospitals
I have utilized community forums for VMware-related queries.
Read full review of Ubuntu Linux »
Viktor Dolyna
DevOps Engineer at Integrity
We don't need the support. We can easily find answers on the internet.
Read full review of Ubuntu Linux »
Syed Masood
Web Developer at doodleblue
Ubuntu has some community over the internet. There is an Ask Ubuntu community online. Whenever I have some problems,...
Read full review of Ubuntu Linux »
Anonymous User
Senior System Engineer at a computer software company
I have not needed to contact technical support.
Read full review of Ubuntu Linux »
Anonymous User
Senior Engineer - Cloud and datacenter at a media company
I have not used Ubuntu technical support directly. I've mostly used the community and documents available.
Read full review of Ubuntu Linux »
Anonymous User
IT Infra Head at a consumer goods company
We have not had to contact Linux Support.
Read full review of Ubuntu Linux »
Anonymous User
Director, EPS at a healthcare company
I have never used their support.
Read full review of Ubuntu Linux »
Anonymous User
IT Specialist at a tech services company
I don't have any experience with technical support. I have experience with Linux, so I am okay.
Read full review of Ubuntu Linux »
Bejoy R
Unix Admin at a energy/utilities company
I have never contacted technical support.
Read full review of Ubuntu Linux »
Anonymous User
IT Administrator at a tech services company
I've never used technical support. I use askubuntu.com which is free and it is great!
Read full review of Ubuntu Linux »
Anonymous User
Project Manager at a comms service provider
I have never used technical support. I only use research on the internet.
Read full review of Ubuntu Linux »
Anonymous User
IT Manager at a tech services company
I never contacted customer support. Maybe in the future I will contact Ubuntu technical support. For now, when we...
Read full review of Ubuntu Linux »
Shepherd Nhongo
Team Leader Infrastructure Management Services at a tech services company
The Ubuntu paid support is probably second to none because we have never needed it. The community support is so...
Read full review of Ubuntu Linux »
Anonymous User
Center Head - Goa Regional Delivery Center. at a tech services company
I have not had much contact with technical support, not recently at any rate. I now work as an architect and don't...
Read full review of Ubuntu Linux »
HamidShariati
Works
I prefer to use the community, rather than technical support. I'm able to solve my problems using the community. It's...
Read full review of Ubuntu Linux »
Anonymous User
Technical Content Writer at a computer software company
We've never contacted technical support. It's open-source. There is a growing community around it. The tech support...
Read full review of Ubuntu Linux »
Mac Wang
Project Manager at Realnux
I don't know of any free technical support that is available. We get support from the knowledge base or from the...
Read full review of Ubuntu Linux »
Anonymous User
NOC Manager at a comms service provider
I have never had occasion to contact technical support.
Read full review of Ubuntu Linux »
JohanWiklund
System Administrator at Maxar Technologies
We don't have any paid support. We use open-source knowledge bases or forums. We're used to that, so that works fine...
Read full review of Ubuntu Linux »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
I have never used their support. I am technical support.
Read full review of Ubuntu Linux »
Somchai Quint
Owner at a tech services company
I have never used the technical support.
Read full review of Ubuntu Linux »
Anonymous User
Works at a real estate/law firm
We have not contacted technical support.
Read full review of Ubuntu Linux »
Mohamed Anees
Lead DevOps Engineer at Etisalat
We haven't contacted technical support recently, but I think we did in the beginning. It was good.
Read full review of Ubuntu Linux »
Anonymous User
Information Technology Manager and ISMS Auditor at a consultancy
I am satisfied with the technical support.
Read full review of Ubuntu Linux »
Valon Balidemaj
Information Technology System Administrator at a outsourcing company
Canonical does not provide us with technical support for the solution.
Read full review of Ubuntu Linux »
Anonymous User
Head of Security at a computer software company
The solution is open source and has no technical support.
Read full review of Ubuntu Linux »

Review 1 of 30

Sanjeeb Pandey
DevOps Architect at a tech vendor
The technical support of the solution is good, and our company has used it for GitHub upgrades. We raised our tickets...
Read full review of GitHub »
Daniel Piessens
CEO at RevealRx LLC
I read the documentation, but we haven't had any need for tech support.
Read full review of GitHub »
Sameer AHAMED
Senior Software Engineer at Huawei Technologies India
We haven't encountered an issue we couldn't fix ourselves or by using Stack Overflow or Google, so good community...
Read full review of GitHub »
Anas-Khan
Senior DevOps Engineer at TPL
We do not have experience with customer service and support.
Read full review of npm »
HappyBhalla
Senior Software Developer at Gojek
The customer service and support are okay.
Read full review of GitHub CoPilot »
Pervez Roy
Solutions Architect at Small Systems LTD
I have not used any technical support or customer support as we are not paid users. There is a general forum for...
Read full review of GitHub »
Ashish Makasare
AWS & Azure DevOps Engineer at Cravita Technologies India Private Limited
As a technical support approach, issues are addressed directly through client communication. We manage issues arising...
Read full review of GitHub Actions »
Michael Barlow
Chief Web Application Architect at Dbitpro, llc
The support is very good. We make use of Slack for communication and we have dedicated technical support for GitHub...
Read full review of GitHub »
Moses NYOTA
Senior Software and Cloud Engineer at Velocis Technologies LLC
I've never contacted tech support for GitHub. We have not come across issues. Some of the challenges we get, we can...
Read full review of GitHub »
Yshay Yaacobi
Co-Founder & Chief Technology Officer at Livecycle
I haven't needed to contact technical support, so I don't have experience with their service.
Read full review of Codespaces »
Ankit Kondal
Assistant Manager Cloud DevOps at BlackBox IP Corporation
We have not needed to raise any questions with GitHub technical support, suggesting that the system has been...
Read full review of GitHub Actions »
AjayKrishna
Senior Software Engineer at a transportation company
I haven't contacted the support yet.
Read full review of GitHub »
VishalSharma5
Senior Cloud Architect at a tech services company
The community support for GitHub is good enough. However, the official support from GitHub itself is not the best.
Read full review of GitHub »
Athmabhuthi H
Managing Consultant at Wipro Limited
I haven't interacted with the support team because things are working well and we've never had issues with the platform.
Read full review of GitHub »
Samir Faruqui
Manager Digital Transformation at a manufacturing company
I have never had to contact technical support.
Read full review of GitHub »
Ivaylo Ivanov
Engineer at a recreational facilities/services company
I have not utilized GitHub Actions' technical support, as most issues can be solved with available resources online.
Read full review of GitHub Actions »
Prakash Ashtikar
Assistant General Manager at Air India Limited
The solution's technical support is good. The support is available in the form of emails from a location which is...
Read full review of GitHub Advanced Security »
Reuel Oliver
Executive Director at Naga City Investment Board
The product does have a good community around it that can assist users. We've never reached out to GitHub technical...
Read full review of GitHub »
JOSE AVALOS AQUINO
Account Manager at a media company
I rate the technical support a nine out of ten.
Read full review of GitHub CoPilot »
Anonymous User
It manager at a outsourcing company
We have never contacted GitHub support. Everything works well, and there have been no issues.
Read full review of WatchTower »
Priscila Elias
Software Test Automation Engineer at a manufacturing company
We have not needed to contact customer service. All the information we have needed has been available on the web.
Read full review of GitHub »
Sandeep Gopi
Cloud Solution Architect at Microsoft
Any issues have been resolved by our own team, but I can say that Microsoft customer support is usually satisfactory.
Read full review of GitHub »
Anonymous User
Solutions Architect at a government
The technical support was very good.
Read full review of GitHub »
Anonymous User
Works at a pharma/biotech company
Our technical support experience has been quite good in terms of response and expertise.
Read full review of GitHub »
Anonymous User
Vice President at a financial services firm
We have a monthly call with the technical sales folks. They look after our every need and they're very technically...
Read full review of GitHub »
Alankar More
Sr. Software Engineer at Globant
We have not had to use technical support. The documentation that was provided for troubleshooting worked effectively.
Read full review of GitHub »
Anonymous User
Staff Engineer at a wireless company
The customer service for this solution is not great. The team either takes a long time to respond or doesn't respond...
Read full review of GitHub »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I have contacted the solution's technical support.
Read full review of GitHub Actions »
Anonymous User
soln architect at a newspaper
I have not dealt with GitHub's customer service directly. Technical issues typically go through the DevOps teams, the...
Read full review of GitHub Code Scanning »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
Technical support is excellent on a scale of one to ten I give technical support a ten.
Read full review of GitHub »

Review 1 of 30

Technical Support

No Data Available

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