Compare Canonical vs GitHub

Canonical

Based on 141 reviews.

GitHub

Based on 162 reviews.

Sample Customers

Canonical Bazaar

Drizzle, Bugzilla, Mailman

GitHub

Dominion Enterprises, NASA, Braintree, SAP, CyberAgent

Popular Solutions

28 reviews

1 reviews

0 reviews

37 reviews

27 reviews

20 reviews

Top Industries

Computer Software Company

13%

University

10%

Manufacturing Company

Educational Organization

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin Haury
Head of mission at CapHornier
I use it for self-service applications, containerization, security, and backup. There are so many use cases; I can't...
Read full review of Ubuntu Linux »
ANDRE VINICIUS HAMERSKI
IT Private Cloud & Infrastructure Leader at Sicredi
We are implementing Vicarious, a vulnerability management tool, and have integrations with Kubernetes using APIs....
Read full review of Anbox Cloud »
Anonymous User
Developer at a tech company

Read full review of Canonical Bazaar »

Review 1 of 3

TarunRevalla
Software Engineer at a tech vendor
I use GitHub Copilot for various tasks, and its usage varies depending on the case and sometimes on the task itself....
Read full review of GitHub CoPilot »
Sabna Sainudeen
Director, Application Security at Carlsberg
I use GitHub Advanced Security for source code analysis and code scanning. It is integrated within my development...
Read full review of GitHub Advanced Security »
Pervez Roy
Solutions Architect at Small Systems LTD
We use GitHub for code repository alongside Bitbucket.
Read full review of GitHub »
Yshay Yaacobi
Co-Founder & Chief Technology Officer at Livecycle
We use Codespaces as a remote working environment as it provides a consistent working environment and compatibility...
Read full review of Codespaces »
Pratyay Banerjee
Senior Cloud Engineer - AWS at Bytedance
I am using GitHub Actions for continuous integration and continuous deployment, specifically deploying to Kubernetes...
Read full review of GitHub Actions »

Review 1 of 5

Customer Service

Narender Reddy
IT Manager at iLenSys Technologies Pvt Ltd
I am satisfied with the technical support. I use technical support when I have issues, and they help with that.
Read full review of Ubuntu Linux »
David-Henderson
Cyber security consultant at ASSOCIATION FOR COMPUTING MACHINERY
I have never used technical support yet.
Read full review of Ubuntu Linux »
ANDRE VINICIUS HAMERSKI
IT Private Cloud & Infrastructure Leader at Sicredi
We have an excellent experience with support from Canonical. They provide great support, and our experience with the...
Read full review of Anbox Cloud »
Ammar Mostafa
Cybersecurity Consultant at SecuriCIP
We never had issues with support.
Read full review of Ubuntu Linux »
Viktor Dolyna
DevOps Engineer at Integrity
I do not have experience with technical support.
Read full review of Ubuntu Linux »
MdZaman
IT manager at a agriculture
Ubuntu does not offer local tech support, thus necessitating that we take advantage of Microsoft Window's.
Read full review of Ubuntu Linux »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
We have not had any technical support issues.
Read full review of Ubuntu Linux »
Danie Joubert
Managing Director at ProQuanta
The support has been good overall. We haven't needed it often, only raising a few support tickets in two years, and...
Read full review of Ubuntu Linux »
Anonymous User
Senior Developer at a tech services company
I used community support (and Google) for the issues I ran into and solved most within a short time.
Read full review of Ubuntu Linux »
Anonymous User
Computer Manager at a university
I've never used technical support in the past. I can't speak to how helpful or responsive they are.
Read full review of Ubuntu Linux »
Buddy Parker
Founder at Element Flux
I haven't used technical support at all. I have always used stack overflow.
Read full review of Ubuntu Linux »
Anonymous User
Senior Engineer - Cloud and datacenter at a media company
I have not used Ubuntu technical support directly. I've mostly used the community and documents available.
Read full review of Ubuntu Linux »
Anonymous User
Head of Security at a computer software company
The solution is open source and has no technical support.
Read full review of Ubuntu Linux »
Yuri Zhiluk
IT Manager at TMSoft ltd
We don't deal with technical support. If we need answers, we usually use the internet.
Read full review of Ubuntu Linux »
Somchai Quint
Owner at a tech services company
I have never used the technical support.
Read full review of Ubuntu Linux »
Anonymous User
IT Administrator at a tech services company
I've never used technical support. I use askubuntu.com which is free and it is great!
Read full review of Ubuntu Linux »
Anonymous User
Founder at a tech services company
In our experience with customer service we have definitely been satisfied.
Read full review of Ubuntu Linux »
ManishK
Director at SafeSquid Labs
It is not very difficult for us to find support for Ubuntu Linux by ourselves since we have already been using it for...
Read full review of Ubuntu Linux »
Anonymous User
Solution Architect / Head of DevOps Engineer at a tech services company
We don't really deal with technical support per see. It's a free-to-use open-source solution. The way it works is it...
Read full review of Ubuntu Linux »
Bejoy R
Unix Admin at a energy/utilities company
I have never contacted technical support.
Read full review of Ubuntu Linux »
Valon Balidemaj
Information Technology System Administrator at a outsourcing company
Canonical does not provide us with technical support for the solution.
Read full review of Ubuntu Linux »
ErkanVarol
IT manager at Koleksiyon
I have never interacted with the solution's technical support.
Read full review of Ubuntu Linux »
Anonymous User
Embedded Engineer at a engineering company
The solution's technical support is good. We get quick answers to our queries on Ubuntu forums.
Read full review of Ubuntu Linux »
Mac Wang
Project Manager at Realnux
I don't know of any free technical support that is available. We get support from the knowledge base or from the...
Read full review of Ubuntu Linux »
Anonymous User
Vice President SOC Monitoring at a financial services firm
I never needed support for Ubuntu.
Read full review of Ubuntu Linux »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
The technical support has been very responsive. Additionally, they have forums and chats as alternatives.
Read full review of Ubuntu Linux »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
I haven't used Ubuntu's support up until now. In most situations, my colleagues and I can resolve problems based on...
Read full review of Ubuntu Linux »
Anonymous User
Independent Analyst and Advisory Consultant at Server StorageIO - www.storageio.com
N/A, relied on various forums and Ceph site (looked at Red Hat site info, however, found ceph and other sites more...
Read full review of Ubuntu Linux »
Anonymous User
IP/MPLS Engineer at a comms service provider
We don't get technical support from people. If we need an answer to a problem, we need to seek it out online.
Read full review of Ubuntu Linux »
hugodpereira
Computer engineering student at a educational organization
There is a large open-sourced community that is helpful. I had a lot of problems when starting out and there was...
Read full review of Ubuntu Linux »

Review 1 of 30

Chinmay Banerjee
Advisor Adtech/Martech/API product/project Engineering at a financial services firm
I rate the technical support an eight and a half out of ten.
Read full review of GitHub »
TarunRevalla
Software Engineer at a tech vendor
GitHub's forum support and community are excellent. With a large user base, it covers a wide range of questions, from...
Read full review of GitHub CoPilot »
Sirinat-Paphatsirinatthi
Co-Founder at Cloud NC
The customer service and support is fine.
Read full review of GitHub Advanced Security »
CirveshDaga
Enterprise Architect at Tech Mahindra
I have not used the support from GitHub.
Read full review of GitHub »
Sameer AHAMED
Senior Software Engineer at Huawei Technologies India
We haven't encountered an issue we couldn't fix ourselves or by using Stack Overflow or Google, so good community...
Read full review of GitHub »
Vengadesh Raj
Engineer - Product and Platform Engineering at Altimetrik
I don't have any experience with technical support for GitHub.
Read full review of GitHub »
Ashish Makasare
AWS & Azure DevOps Engineer at Cravita Technologies India Private Limited
As a technical support approach, issues are addressed directly through client communication. We manage issues arising...
Read full review of GitHub Actions »
Mark Bogard
Full Stack Developer | Electrical Estimator | Devops Professional at SOFTAC Systems Ltd
I have never had to contact the GitHub support team. Therefore, I cannot comment on their customer service.
Read full review of GitHub »
VishalSharma5
Senior Cloud Architect at a tech services company
The community support for GitHub is good enough. However, the official support from GitHub itself is not the best.
Read full review of GitHub »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
GitHub Copilot's support could improve by having a community and more detailed onboarding to encourage users to adopt...
Read full review of GitHub CoPilot »
Yshay Yaacobi
Co-Founder & Chief Technology Officer at Livecycle
I haven't needed to contact technical support, so I don't have experience with their service.
Read full review of Codespaces »
Gourav Suri
Architect Lead at a tech vendor
I've never used technical support for GitHub. I can't say if they would be responsive or helpful.
Read full review of GitHub »
Rafael De Andrés Ateca
Digital Transformation Advisor and Manager at RA Projects & Advisory S.L.
The company I work with has a support team for this tool. They are covered with the technical teams.
Read full review of GitHub Actions »
Aeron Gonzales
Quality Assurance Analyst at a tech services company
Some forums help you get answers faster since you just type in your concern and see resolutions from other engineers....
Read full review of GitHub »
Dilip Telang
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
I’ve never used technical support in the past. I can’t speak to how helpful or responsive they would be.
Read full review of GitHub »
AndreyRogov
CEO at Konus
The technical support for this solution is good.
Read full review of GitHub »
Jai_Prakash
Senior Manager IT at OakNorth Bank
The solution’s technical support is very good.
Read full review of GitHub »
Anonymous User
Solutions Architect at a government
The technical support was very good.
Read full review of GitHub »
OveHolmberg
Freelance at Freelancer
We have not reached out for technical support, so I cannot rate the customer service.
Read full review of GitHub »
Omark
Department Manager at a tech services company
I contacted technical support one time to open a ticket. However, I haven't needed to rely on it. Basically, I'm...
Read full review of GitHub »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
Technical support is excellent on a scale of one to ten I give technical support a ten.
Read full review of GitHub »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I have contacted the solution's technical support.
Read full review of GitHub Actions »
Reuel Oliver
Executive Director at Naga City Investment Board
The product does have a good community around it that can assist users. We've never reached out to GitHub technical...
Read full review of GitHub »
Gautam Gupta
IT Director at Infosys
I have not contacted technical support.
Read full review of GitHub »
Anonymous User
Software Engineer at a tech services company
I haven't had the chance to contact support, and therefore cannot really comment on how helpful or responsive they...
Read full review of GitHub »
Rod Nepo
Software Engineer at Wonders
I don't use the solution's customer support.
Read full review of GitHub »
Anonymous User
Works at a pharma/biotech company
Our technical support experience has been quite good in terms of response and expertise.
Read full review of GitHub »
Diptayan Chaudhuri
Developer at Kenvue
I haven't reached out to the technical support yet.
Read full review of Codespaces »
Alankar More
Sr. Software Engineer at Globant
We have not had to use technical support. The documentation that was provided for troubleshooting worked effectively.
Read full review of GitHub »
Sai Nyayapathi
Associate Test Engineer at OSI Consulting, Inc.
We've never contacted GitHub support. If we have a technical issue, I'll usually search for answers online. It's the...
Read full review of GitHub »

Review 1 of 30

Technical Support

No Data Available

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