Compare Cloudera vs Dell Technologies

Cloudera

Based on 80 reviews.

Dell Technologies

Based on 1572 reviews.

Overview

Cloudera Inc. is an American-based software company that provides Apache Hadoop-based software, support and services, and training to business customers. Cloudera's open-source Apache Hadoop distribution, CDH, targets enterprise-class deployments of that technology. Cloudera says that more than 50% of its engineering output is donated upstream to the various Apache-licensed open source projects that combine to form the Hadoop platform. Cloudera is also a sponsor of the Apache Software Foundation.

Information Not Available

Sample Customers

Cloudera DataFlow

Clearsense

Popular Solutions

Cloudera Distribution for Hadoop

14 reviews

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Top Industries

Financial Services Firm

24%

Computer Software Company

14%

Manufacturing Company

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ismail Peer
Program Management Lead Advisor at Unionbank Philippines
We have different use cases. Our banking use case uses machine learning to identify customer life events and...
Read full review of Cloudera Data Science Workbench »
Sachin Shukre
Sr Manager at a transportation company
We use it for multiple domains, including oil & gas, finance (Morgan Stanley), and healthcare. We process around 186...
Read full review of Hortonworks Data Platform »
Yevgen Manzhulyanov
CEO at AM-BITS LLC
We use Cloudera DataFlow for stream analytics.
Read full review of Cloudera DataFlow »

Review 1 of 3

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Customer Service

Mohammed Hamad
AI & Data Engineering Lead at a tech services company
Cloudera's support is extremely bad and cannot be relied on.
Read full review of Cloudera Distribution for Hadoop »
Thishen Govender
BI Manager at Discovery Health
At the moment and for what we have been able to experience, technical support seems to be fine. I would rate it at...
Read full review of Cloudera Distribution for Hadoop »
Atif Tariq
Cloud and Big Data Engineer | Developer at Huawei Cloud Middle East
Customer service and support were able to fix whatever the issue was. But they haven't used the solution, so they...
Read full review of Cloudera Distribution for Hadoop »
Thishen Govender
BI Manager at Discovery Health
We have engaged the technical support based in the UK. My team hasn't worked with them directly, but the...
Read full review of Cloudera Distribution for Hadoop »
Sayyed Aadil
Hadoop Admin at Tata Consultancy
Cloudera's support is helpful, and I rate the technical support a nine out of ten.
Read full review of Cloudera Distribution for Hadoop »
Hamid M. Hamid
Data architect at Banking Sector
Customer support is supportive and proactive. They engage you for patching and upgrades.
Read full review of Cloudera Distribution for Hadoop »
EricLin
Chairman at Athemaster co.,ltd.
The support is very, very helpful.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Software Engineer at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Lead Instructor at a tech company
They offer excellent support.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Associate Manager at a consultancy
Technical support is good.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Principal Consultant - Big Data
5/10 - Responsive, but like all flavors of Hadoop, there are too many tickets to be reasonably triaged and supported.
Read full review of Hortonworks Data Platform »
Anonymous User
Big Data Architect at a tech services company
I've not had to use it.
Read full review of Hortonworks Data Platform »
Anonymous User
AD - Associate Director at a financial services firm
Technical support is good. I have been able to learn from them. As a developer, I am learning every day. I would rate...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Vice President - Big Data and Delivery at a computer software company
We are mostly using Cloudera Express so we did not use their technical support. However, the Cloudera community is an...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Senior Analyst - Strategy Analytics at a consultancy
Customer Service: It's great. Technical Support: The level of technical support is great.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Associate Consultant at a tech vendor
They have outstanding customer support. Their responses are prompt, and they resolve issues quickly.
Read full review of Hortonworks Data Platform »
Lotar Schin
Head of Big Data and Analytics Competency center at OTP Bank Hungary
In the past two years, we haven't needed to contact customer support.
Read full review of Cloudera Distribution for Hadoop »
AshaB
Associate Professor at a educational organization
I am satisfied with the technical support from the vendor.
Read full review of Cloudera Data Science Workbench »
Anonymous User
Data Management at BCX
I think there's a lot of room for improvement on the technical support side. Mostly because we don't have a lot of...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Technical Presales Engineer at a tech services company
The solution's customer support team could be better. We received their assistance only with installation and...
Read full review of Cloudera Distribution for Hadoop »
Wallace Hugh
VP of Data and Analytics at a tech services company
The technical support is fair. It's not amazing, but it's good. Sometimes they take a while to respond. Often, I'll...
Read full review of Cloudera DataFlow »
Anonymous User
Data Consultant
Most of the clusters are for experimentation that don’t require support. For production clusters, implementations are...
Read full review of Cloudera Distribution for Hadoop »
Yevgen Manzhulyanov
CEO at AM-BITS LLC
We are truly happy with their technical support. We have first and second-level support delivered by the Cloudera site.
Read full review of Cloudera DataFlow »
Anonymous User
Cyber Security and Analytics Engineer at a government
We don't have their paid support, but I have had discussions with their engineers and they have been extremely...
Read full review of Hortonworks Data Platform »
Anonymous User
Consultant at a tech consulting company
Didn't use dedicated service or support. The documentation is a bit of a mess, but it is decent and sufficient.
Read full review of Cloudera Distribution for Hadoop »
Doron Sela
DBA team manager at a financial services firm
My problem is that I started using Cloudera Express without technical support and then I purchased the Enterprise...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Big Data Consultant at a tech services company
Customer Service: I never interacted with customer support. Technical Support: Cloudera and vanilla Big Data tech. We...
Read full review of Hortonworks Data Platform »
Anonymous User
Big Data - Senior Solutions Architect at a tech vendor
Customer Service: Customer service has been excellent from the day one until now... and our Admin is comfortable with...
Read full review of Hortonworks Data Platform »
Anonymous User
Engineering Manager/Solution architect at a computer software company
Technical support from Cloudera is fine.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Consultant at a government
Cloudera's technical support is good.
Read full review of Cloudera DataFlow »

Review 1 of 30

Arsalan Orayedh
Service Delivery Engineer at Gulf Air
Support, especially from the Middle East region, is very bad. Sometimes support is good, but it's usually bad.
Read full review of Dell NetWorker »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The solution provides excellent enterprise support. There is a small delay with the L3 connection, which I hope will...
Read full review of Dell PowerScale (Isilon) »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge Rack Servers »
Domenico-Vizzoca
Delivery and Presales Manager at Harpaitalia italia
I would rate the technical support a one. It could be better.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Senior IT Infrastructure Manager at a consultancy
Technical support was responsive, we got to the right person. We have never had a problem with them.
Read full review of Dell SC Series »
Anthony Dominguez
Infrastructure Team Lead at a financial services firm
We haven't had to use technical support.
Read full review of Dell Unity XT »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
GuyBelanger
Infrastructure architect at a tech services company
Component support was great. On a scale of one to ten they were a ten, they were always helpful.
Read full review of Dell SC Series »
Anonymous User
Works at a financial services firm
Experience with technical support varies, sometimes they are very good and other times they are not that good....
Read full review of Dell NetWorker »
Syed Ali Wajahat
IT Solution Architect at a media company
The technical support for Dell PowerConnect Switches isn't comparable with Cisco, Dell, and other major vendors. Dell...
Read full review of Dell PowerConnect Switches [EOL] »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We did contact technical support. In the beginning, we had some tickets with them. They responded well and were very...
Read full review of VxRail »
Eslam Mohamed
Network Security Engineer at a tech services company
The technical support agents are friendly, quick to respond, and helpful.
Read full review of Dell PowerSwitch Managed Campus »
Anonymous User
Director de Explotación IT. COE. at a security firm
I would give technical support a rating of 10/10.
Read full review of VNX [EOL] »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
Hussein Harb
Director at mindIT
I would rate technical support an eight out of ten. We have never had a problem with technical support. There are a...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
SySA43dmin
System Administrator
We have used them, but we need to renew the service.
Read full review of Dell NetWorker »
Brijesh Pillai
Function Leader at NewWave Computing
The technical support for the solution has been satisfactory. I rate the technical support a seven out of ten.
Read full review of Dell RecoverPoint for Virtual Machines »
KobusRas
Infrastructure Solutions Architect at a computer software company
I have not interacted with support myself, but our technical engineers have. I have heard from them that the...
Read full review of Dell PowerFlex »
Anonymous User
Senior Systems Engineer at a manufacturing company
Technical support is very good to excellent. We have a dedicated Dell support team, and they are very knowledgeable....
Read full review of Dell PowerEdge Rack Servers »
Maurizio Davini
CTO at a university
The technical support is perfect. We are more than satisfied. They are responsive with good turnaround times. We have...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Storage Admin at a healthcare company
Other than upgrades, I have not had to use tech support. When I have had to do upgrades, they have been responsive,...
Read full review of Dell Unity XT »
Ben Jardine
Managing Director at Consult BenJ Ltd
We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're...
Read full review of Dell SC Series »
Anonymous User
Member of the Board at a tech services company
We are generally satisfied with the technical support from Dell.
Read full review of Dell CloudBoost »
Anonymous User
Storage Administrator at a retailer
For the most part I would say a solid 8/10. I have had times where I could hear the engineers talk about how they...
Read full review of ViPR [EOL] »
Ahmed-AZZAM
Pre-Sales Manager at ACS
Technical support is pretty good. We are pleased with their level of support.
Read full review of Dell Avamar »
Anonymous User
Head of Datacenter Department: at a tech services company
The support is very reactive.
Read full review of Dell Unity XT »
Anonymous User
Assistant Manager Specialist at a computer software company
The first level support from Dell I was not happy with because as a technician I needed to get the second or third...
Read full review of Dell Unity XT »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell Unity XT »
Frank R
CIO at a healthcare company
The technical support is good and quick. I would like a little faster response, but I don't think that their response...
Read full review of Dell Unity XT »

Review 1 of 30

Technical Support

No Data Available

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