Compare Cloudera vs Dell Technologies

Cloudera

Based on 80 reviews.

Dell Technologies

Based on 1591 reviews.

Overview

Cloudera Inc. is an American-based software company that provides Apache Hadoop-based software, support and services, and training to business customers. Cloudera's open-source Apache Hadoop distribution, CDH, targets enterprise-class deployments of that technology. Cloudera says that more than 50% of its engineering output is donated upstream to the various Apache-licensed open source projects that combine to form the Hadoop platform. Cloudera is also a sponsor of the Apache Software Foundation.

Information Not Available

Sample Customers

Cloudera DataFlow

Clearsense

Popular Solutions

Cloudera Distribution for Hadoop

12 reviews

Hortonworks Data Platform

3 reviews

Cloudera DataFlow

3 reviews

Dell Unity XT

25 reviews

Dell PowerEdge Rack Servers

84 reviews

VxRail

28 reviews

Top Industries

Financial Services Firm

25%

Computer Software Company

13%

Manufacturing Company

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ismail Peer
Program Management Lead Advisor at Unionbank Philippines
We have different use cases. Our banking use case uses machine learning to identify customer life events and...
Read full review of Cloudera Data Science Workbench »
Sachin Shukre
Sr Manager at a transportation company
We use it for multiple domains, including oil & gas, finance (Morgan Stanley), and healthcare. We process around 186...
Read full review of Hortonworks Data Platform »
Yevgen Manzhulyanov
CEO at AM-BITS LLC
We use Cloudera DataFlow for stream analytics.
Read full review of Cloudera DataFlow »

Review 1 of 3

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Customer Service

Sayyed Aadil
Hadoop Admin at Tata Consultancy
Cloudera's support is helpful, and I rate the technical support a nine out of ten.
Read full review of Cloudera Distribution for Hadoop »
Atif Tariq
Cloud and Big Data Engineer | Developer at Huawei Cloud Middle East
Customer service and support were able to fix whatever the issue was. But they haven't used the solution, so they...
Read full review of Cloudera Distribution for Hadoop »
Prashant Singh
Vice President -Product Management at Paytm
Now, the customer support is Cloudera. We are in discussions about migrating it to Cloudera. As we are still in the...
Read full review of Hortonworks Data Platform »
MohamedSaied
Senior Manager for data quality at Ksa
We manage the product with the Cloudera Manager. If we can't resolve something on our end, we open a ticket...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Business Objects Consultant at a manufacturing company
Customer Service: They are detailed and informational. Technical Support: We got stuck with Java job development and...
Read full review of Hortonworks Data Platform »
Lotar Schin
Head of Big Data and Analytics Competency center at OTP Bank Hungary
In the past two years, we haven't needed to contact customer support.
Read full review of Cloudera Distribution for Hadoop »
AshaB
Associate Professor at a educational organization
I am satisfied with the technical support from the vendor.
Read full review of Cloudera Data Science Workbench »
Anonymous User
Big Data Architect at a tech services company
I've not had to use it.
Read full review of Hortonworks Data Platform »
Anonymous User
Consultant at a tech consulting company
Didn't use dedicated service or support. The documentation is a bit of a mess, but it is decent and sufficient.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
ICT Consultant (Advanced Infrastructure) at a tech services company
I never had to create a case at the support, so I don’t know. I always find the answers to my questions on the web...
Read full review of Hortonworks Data Platform »
Wallace Hugh
VP of Data and Analytics at a tech services company
The technical support is okay, but not excellent. They can take a while to respond.
Read full review of Hortonworks Data Platform »
Anonymous User
Associate Consultant at a tech vendor
They have outstanding customer support. Their responses are prompt, and they resolve issues quickly.
Read full review of Hortonworks Data Platform »
Anonymous User
Big Data Consultant at a tech services company
Customer Service: I never interacted with customer support. Technical Support: Cloudera and vanilla Big Data tech. We...
Read full review of Hortonworks Data Platform »
Anonymous User
Data science engineer at a tech services company
The paid service is pretty good, but if you don't pay, there is documentation available in the community which is...
Read full review of Hortonworks Data Platform »
Anonymous User
Senior Analyst - Strategy Analytics at a consultancy
Customer Service: It's great. Technical Support: The level of technical support is great.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Data Management at BCX
I think there's a lot of room for improvement on the technical support side. Mostly because we don't have a lot of...
Read full review of Cloudera Distribution for Hadoop »
Sachin Shukre
Sr Manager at a transportation company
I have frequently contacted technical support for both Cloudera and Hortonworks. We have an IT system to raise issues...
Read full review of Hortonworks Data Platform »
Anonymous User
Consultant at a government
Cloudera's technical support is good.
Read full review of Cloudera DataFlow »
Anonymous User
CTO at a tech services company
It has good documentation, but it's not fully complete for complex security needs (knox/ranger with cluster).
Read full review of Hortonworks Data Platform »
Mohamed Gomaa
Data engineer at a tech services company
After we open a ticket, the issue can be resolved very quickly, they have a management portal. I don't contact them...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Big Data - Senior Solutions Architect at a tech vendor
Customer Service: Customer service has been excellent from the day one until now... and our Admin is comfortable with...
Read full review of Hortonworks Data Platform »
Anonymous User
Vice President - Big Data and Delivery at a computer software company
We are mostly using Cloudera Express so we did not use their technical support. However, the Cloudera community is an...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Team Lead / Data Architect at a tech services company
Technical support is really efficient.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
BigData(QA & RnD)
Very supportive, prompt responses.
Read full review of Hortonworks Data Platform »
NavneetKaur
Senior Software Engineer at a tech services company
The technical support is very good. Whenever we open a ticket, we get support right away.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Director of Data Architecture at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Cyber Security and Analytics Engineer at a government
We don't have their paid support, but I have had discussions with their engineers and they have been extremely...
Read full review of Hortonworks Data Platform »
Anonymous User
Data/Big Data Architect at a healthcare company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of Cloudera Distribution for Hadoop »
Yevgen Manzhulyanov
CEO at AM-BITS LLC
The product has a support subscription for one year. We use technical support only for complex use cases. We work...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Infrastructure Engineer at Zirous, Inc.
Customer Service: It's fairly low customer service. Technical Support: It's fairly low technical support.
Read full review of Hortonworks Data Platform »

Review 1 of 30

MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect DD (Data Domain) »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
Dell's customer support for this product has been excellent, and there have been very few problems in support...
Read full review of Dell SC Series »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I don't directly use the support services on offer. If I have questions, I tend to direct that to the developers, and...
Read full review of Dell Avamar »
Gianpaolo-Mazzola
Presales Engineer at Project Informatica srl
The technical support by Dell PowerMax is satisfactory, however, there is room for improvement. Dell could be more...
Read full review of Dell PowerMax NVMe »
Md. Hamidul Haque Razu
Technical Support Manager at Genex Infosys Ltd.
We are satisfied with the customer support system. They offer a wide range of support models for customers such as...
Read full review of Dell PowerVault »
SanjayKumar11
Associate General Manager at Adani Enterprises Ltd
We've used technical support from time to time and they are very good.
Read full review of Dell VxBlock System »
Rahul G
Sr. Technology Analyst at Sun Technologies
It is more than satisfactory, it is really good because they always respond to emails and issues immediately. They...
Read full review of VxRail »
Anonymous User
CTO at a tech services company
I've dealt with technical support. I'd give them a ten out of ten.
Read full review of VxRail »
Anonymous User
Systems Engineer at a tech services company
Aside from the finger-pointing, they're generally pretty easy to work with. But in my opinion, it's hard to get up to...
Read full review of Dell Unity XT »
SunilGupta1
Director at F1 INFOTECH
Technical support is excellent. We're very satisfied with the level of support we get. They're great at responding.
Read full review of Dell Avamar »
Anonymous User
It adviser at a security firm
Dell's technical support is professional, however, they are not very available at the very moment I need them....
Read full review of Dell SC Series »
Carlos Pineda Sánchez
Infrastructure and Helpdesk Leader for Mexico, Chile and Colombia at a consultancy
The technical support team takes time to respond.
Read full review of Dell PowerProtect DD (Data Domain) »
Robert Lopez-Portillo
Director of Enterprise Infrastructure at a financial services firm
We have really good support for our data center and compute.
Read full review of Dell PowerMax NVMe »
SushilKumar1
Security Officer at Videocon Intelligent Security Private Limited
We haven't had good support help. They are not available and often not very well educated. It's very hard to get an...
Read full review of Dell PowerStore »
Ron W.S.
Analytics at Israel InterUniversity Computation Center
Dell's open source support is very good. There are a lot of issues that they need to handle though, like the firmware...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Sr. System Engineer at a government
Support is good.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell PowerMax NVMe »
Anonymous User
Sr. Infrastructure Architect at a insurance company
Over the years, it’s been up and down. For this latest version, I would suggest that it’s average, with not a large...
Read full review of Dell NetWorker »
KristianPalsmar
Director of Technology
I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it...
Read full review of Dell SC Series »
Emile Maas
IT Manager at Teledyne Technologies Incorporated
Tech support for Dell PowerEdge has been excellent. I have had the same account manager for about two and a half to...
Read full review of Dell PowerEdge Rack Servers »
Paddy Field
It consultant at a tech services company
The support from Dell EMC Unity XT is very good here in South Africa. It is important for us.
Read full review of Dell Unity XT »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell Unity XT »
Anonymous User
System Consultant at onyxes
Technical support is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
DIrecteur Commerical at a tech vendor
The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use...
Read full review of Dell Unity XT »
Anonymous User
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock [EOL] »
Anonymous User
Engineer at a financial services firm
Dell's technical support team is good.
Read full review of Dell ECS »
Anonymous User
Information Systems and IT Manager at Chiyoda Almana Engineering LLC
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people...
Read full review of DD Boost »
Vlad Prozhogin
Managing Partner at SkyF Labs
Dell's tech support was great.
Read full review of Dell NetWorker »
Anonymous User
Senior Consultant at a tech services company
Technical support is very affirmative and efficient.
Read full review of VMAX [EOL] »
Anonymous User
Cybersecurity Consultant at a tech services company
I have always found Dell very helpful.
Read full review of Dell ECS »

Review 1 of 30

Technical Support

No Data Available

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