Compare Cornerstone OnDemand vs CYPHER LEARNING

Cornerstone OnDemand

Based on 43 reviews.

CYPHER LEARNING

Based on 54 reviews.

Latest Research

Buyer's Guide

CYPHER Learning vs. Cornerstone Learning

March 2025

CYPHER Learning vs. Cornerstone Learning

Updated: March 2025

Buyer's Guide

CYPHER Learning vs. Grovo

March 2025

CYPHER Learning vs. Grovo

Updated: March 2025

Buyer's Guide

CYPHER Learning vs. Cornerstone Learning

March 2025

Cornerstone Learning vs. CYPHER Learning

Updated: March 2025

Sample Customers

Grovo

Chevron, Wal-Mart, TracFone, Wells Fargo, Six Flags, and DDB.

Cornerstone Learning

Advantage Sales and Marketing

CYPHER Learning

Millions of users across business, academia, and entrepreneurs - worldwide.

Popular Solutions

4 reviews

0 reviews

2 reviews

13 reviews

Top Industries

Educational Organization

58%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Educational Organization

19%

Computer Software Company

12%

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vibha Mishra
Global L&D Lead at Tieto Sweden AB
I am taking care of Cornerstone as a customer. We create cases, host sessions, create playlists, and manage...
Read full review of Cornerstone Learning »
Vladimir Vasilev
Digital Lead at Baker Tilly
We use the solution for recruiting personnel.
Read full review of Cornerstone Recruiting »
Sarra Bannouri
Consultant at a sports company
I primarily use Cornerstone Performance for performance appraisals, year-end reviews, check-ins, and competency...
Read full review of Cornerstone Performance »
mmaldonadoj
Manager, BO Transformation at a retailer
We use Cornerstone to manage the onboarding processes, train, and gather information from a candidate for a vacancy...
Read full review of Cornerstone HR Suite »
Anonymous User
Training Coordinator

Read full review of Grovo »

Review 1 of 5

Anonymous User
Manager of Learning & Development at a healthcare company
We use CYPHER Learning as our learning management system, our LMS. Our training courses are housed there, and that is...
Read full review of CYPHER Learning »

Review 1 of 1

Customer Service

Vibha Mishra
Global L&D Lead at Tieto Sweden AB
Customer service and support are very user-friendly and supportive. I rate them nine out of ten.
Read full review of Cornerstone Learning »
Adarsh Chacko
Technical Lead at HCL Technologies
We contacted technical support only during implementation. They have a very good process for handling tickets. There...
Read full review of Cornerstone Learning »
Gregory Weishaar
Sr Manager HR Technology - TA Systems at a tech vendor
I would rate them a six out of 10. That's primarily driven by the timeliness of responses and the number of...
Read full review of Cornerstone Learning »
Vladimir Vasilev
Digital Lead at Baker Tilly
We've used technical support in the past. They are great. I have no complaints about the level of support on offer.
Read full review of Cornerstone Recruiting »
Sarra Bannouri
Consultant at a sports company
We sometimes use support when releases come out and we need some assistance with the new features. The technical...
Read full review of Cornerstone Recruiting »
Vladimir Vasilev
Digital Lead at Baker Tilly
Technical support has been good overall.
Read full review of Cornerstone Learning »
Anonymous User
Senior Solution Specialist at a consultancy
There are certain support staff who are extremely knowledgeable and helpful and others who are not as good.
Read full review of Cornerstone Learning »
Anonymous User
Senior Consultant at a recruiting/HR firm
I rate the technical support from Cornerstone Learning a three out of five.
Read full review of Cornerstone Learning »
Anonymous User
Senior IT Consultant at a tech services company
I haven't needed to contact technical support because we have the implementor who knows the system very well.
Read full review of Cornerstone Learning »
Anonymous User
Sales at a energy/utilities company
We had first-level support, which was someone in our organization. They then liaised with the technical team. There...
Read full review of Cornerstone Learning »
mmaldonadoj
Manager, BO Transformation at a retailer
I did not contact the technical support team because, in this company, people from the operation talked with the...
Read full review of Cornerstone HR Suite »
Anonymous User
Senior Consultant at a tech services company
It depends on the client because it's a part of the package. All the clients do not have support, but if they do, it...
Read full review of Cornerstone Learning »
Anonymous User
Performance Lead Consultant at a tech services company
The level of technical support depends on the person who is managing the account because each individual’s skill...
Read full review of Lumesse ETWeb [EOL] »
Anonymous User
HR Consultant at a manufacturing company
The level of technical support is very high, especially during implementation and go-live. Technical support is there...
Read full review of Lumesse ETWeb [EOL] »
Anonymous User
Learning Technology Experiences Enabler / DevOps Noob - enthusiast at a tech services company
I would give technical support a rating of 7/10.
Read full review of Cornerstone Learning »
Anonymous User
Talent Manager
Customer Service: AMAZING. AMAZING. AMAZING. It's a huge reason why we decided to go with Grovo. The support is...
Read full review of Grovo »
Anonymous User
Associate at a tech services company
* For the Saba Enterprise editions - Technical support is average. * For the Saba Cloud platform - Technical support...
Read full review of Cornerstone Learning »
Anonymous User
Sr manager of learning and development at a comms service provider
The technical support from Cornerstone Learning could improve. I rate the support from Cornerstone Learning a three...
Read full review of Cornerstone Learning »
Anonymous User
Director of Marketing
Customer Service: I would rate the customer service a 10/10. Technical Support: I would rate the technical support an...
Read full review of Grovo »
Teguh Haryoko
Director at Acitya
Online technical support is good but offline technical support can be improved a little bit.
Read full review of Cornerstone Learning »
Anonymous User
Consultant at a tech services company
I used the solution as a brand within a group. Our parent company had a shared services center that managed the...
Read full review of Lumesse ETWeb [EOL] »
Nitesh Jha
Principal Consultant at a energy/utilities company
We have the in-house capability to manage this solution, and we also have access to their technical support. Their...
Read full review of Cornerstone Learning »
MonikaMegenney
Sr. Business Systems Analyst at a financial services firm
Out of all of the software providers that I've worked with, in the talent management space, and there have been many,...
Read full review of Cornerstone Learning »
Anonymous User
Learning Management Specialist
The support from Cornerstone Learning is good. They have an online forum, we have a customer service manager and...
Read full review of Cornerstone Learning »
Anonymous User
Cornerstone Senior Consultant: LMS Implementation at a recruiting/HR firm
Technical support is 10/10; the support and feedback is provided with expertise and speed. All Cornerstone support...
Read full review of Cornerstone Learning »
Anonymous User
Training Coordinator
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Grovo »
Anonymous User
Learning Services Manager at a energy/utilities company
The solution's technical support needs improvement. The team responds to the ticket request after a week's time....
Read full review of Cornerstone Learning »
Anonymous User
Principle Consultant at Granger Warburton Consulting
6 out of 10
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Anonymous User
Trainer at a paper AND forest products
The technical support for Cornerstone OnDemand’s learning module is good enough. Problems get solved in a timely...
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Anonymous User
Consultant SAP SuccessFactors Learning at a manufacturing company
The support from Cornerstone Learning can be better but they were okay. The quality of the first-level support could...
Read full review of Cornerstone Learning »

Review 1 of 30

Renzo Forlin
Director General at Colegio Alpamayo
We have greatly appreciated the support we have received from the CYPHER Learning team. That has been vital for us....
Read full review of CYPHER Learning »
Paige Sifuentes
LMS and Web Product Specialist at West Music Company, Inc.
They respond quickly, usually within 24 hours, and provide solutions within 36 hours. Overall, their responsiveness...
Read full review of CYPHER Learning »
Dani Bates
Executive Director STEM Initiatives at 21stCentEd.
The support system on CYPHER Learning is one of its best features. I love the program because they get back to you...
Read full review of CYPHER Learning »
Ana Aliaga
Teacher and Curriculum Development Specialist at a educational organization
Whenever I have had a doubt, I accessed the forums and FAQ. In most cases, it gave me the answers. I have realized...
Read full review of CYPHER Learning »
Monica Peñafiel
Highschool English Teacher at San Antonio De Padua Catholic
The solution’s technical support is good. I mostly turn to the systems administrator team at our school when I have...
Read full review of CYPHER Learning »
Dale.Crosby
Director at CPD For Accountants
The responsiveness of their help desk is absolutely fantastic. If I have a question, I'll usually get a response...
Read full review of CYPHER Learning »
Gabor Kovacs
Manager, Learn Program at Graphisoft, SE
Cypher Learning’s technical support is excellent. We are very satisfied with the experienced response rate and speed....
Read full review of CYPHER Learning »
Dennis DiNoia
Company Founder/Owner at a training & coaching company
Their tech support is top-notch. When there is an issue, we are always able to find a workaround that meets our...
Read full review of CYPHER Learning »
Kevin Cahill
Executive Director at The W. Edwards Deming Institute
For the most part, the customer support is very responsive. There were a few occasions when we weren’t getting the...
Read full review of CYPHER Learning »
Paulo Ian Perez
HR Director at Potato Corner
Like Potato Corner, the World's Best Flavored French Fries Brand, Organizations and decision makers should seriously...
Read full review of CYPHER Learning »
Alfonso Alarcon
Docente Titular at Bolivian Catholic University
I have never used the technical support but it is done via the platform, either face-to-face, in a phone call, or...
Read full review of CYPHER Learning »
María José Jiménez
Director of Virtuality and Institutional Relations at Corporación Tecnológica de Bogotá
En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No...
Read full review of CYPHER Learning »
Susan Adams
Associate Director of Teaching & Learning at Edtech Insight
Their Support Forum is fantastic. The initial onboarding was easy with great technical support and relationship...
Read full review of CYPHER Learning »
Theo Oosthuizen
Global talent development partner at Kerridge Commercial Systems Limited
The technical support is good and responds to our issues within two hours.
Read full review of CYPHER Learning »
Angelo Guzman
Professor of Theory of Knowledge and History at a educational organization
I have not had the opportunity to contact their technical support, but I know that when a query has been made they...
Read full review of CYPHER Learning »
Jennifer Low
Chief Digital Officer at BAC Education Group
One of the things that has been a highlight for me is working with the team at CYPHER LEARNING and their customer...
Read full review of CYPHER Learning »
Roland Lorenzo M Ruben
Philosophy Professor at De La Salle University - Dasmariñas
Their support channel is easy to use. When I ask a question, they answer in a few minutes, any time of the day. I...
Read full review of CYPHER Learning »
Anonymous User
Senior Program Manager at a printing company
The technical support is 50-50. You don't know what you are going to get. Sometimes they will resolve it or help you...
Read full review of CYPHER Learning »
Robert Hunter
Learning & Development Consultant at a hospitality company
The technical support is very good. There's a support forum, which we utilize quite regularly and the responses come...
Read full review of CYPHER Learning »
Karri Hartman
Instructional Designer
The technical support is quick. I usually receive a response within just a few hours. If the support is not quite...
Read full review of CYPHER Learning »
Nelly Vázquez
Elementary School Teacher at San Antonio De Padua Catholic
Last year, they met with us virtually. This year, they met with us face-to-face. I think there could be more...
Read full review of CYPHER Learning »
Analia Solange Legonia
Docente at San Antonio De Padua Catholic
The technical support is quite good. No matter what time of day it was, when I went to the forums, I always received...
Read full review of CYPHER Learning »
Giovana Alfonso Villanuva
Highschool Teacher at SAN ANTONIO DE PADUA
The intermediary between our school and CYPHER LEARNING has always been our system admin area. But I would say that...
Read full review of CYPHER Learning »
Sheylla Oré
Teacher at San Antonio De Padua Catholic
The one time I had a problem with syncing CYPHER Learning with a Zoom meeting, I contacted their support team and...
Read full review of CYPHER Learning »
Carien Rooseboom
ELearning Developer at CLX
They really have a fantastic support team. You can ask questions/advice and they reply quickly and with relevant...
Read full review of CYPHER Learning »
Milena Ariza
Apprenticeship Coordinator at Academia ISIS
The solution’s technical support is excellent. They respond super fast. You ask any question through the support page...
Read full review of CYPHER Learning »
Paul Anthony Notorio
Director, Center for Innovative Learning Programs at De La Salle University – Dasmariñas
Their technical support is very fast. On a scale of one to 10, it's a 10. Our team is usually the first line of...
Read full review of CYPHER Learning »
Artem Raskatov
Digital Education Manager at a manufacturing company
We get great support. We have one person from the sales team who is extremely skilled, and we also have a dedicated...
Read full review of CYPHER Learning »
Anonymous User
Manager of Learning & Development at a healthcare company
The customer service and support of CYPHER Learning are excellent. They are very prompt in their responses, often...
Read full review of CYPHER Learning »
Anonymous User
Senior Marketing Generalist at a manufacturing company
CYPHER LEARNING's support replies very fast. Most of them are very knowledgeable and get back to you on-point. It's...
Read full review of CYPHER Learning »

Review 1 of 30

Technical Support

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