Compare Dell Technologies vs HP

Dell Technologies

Based on 1636 reviews.

Based on 10 reviews.

Sample Customers

Dell Enterprise Desktops and Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell Unity XT

22 reviews

Dell PowerEdge Rack Servers

91 reviews

VxRail

29 reviews

HP Wolf Security

2 reviews

HP LaserJet Enterprise

0 reviews

Top Industries

Educational Organization

19%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Comms Service Provider

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »

Review 1 of 5

Anonymous User
Security Engineering Sr. Manager at a retailer
Our primary use for the solution is security. Our number one reason for buying it was to avoid phishing campaigns,...
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »

Review 1 of 2

Customer Service

Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from Dell PowerStore has always been good, they respond quickly and you can reach them 24 hours...
Read full review of Dell PowerStore »
Rajai-Kharman
Sales Manager at Synaptic
The support is highly responsive. Once we raise a ticket, the support responds very quickly.
Read full review of Dell PowerFlex »
ErmiasGirma
System and Cloud Deployment Engineer at Safaricom Ethiopia plc
The technical support is very helpful. Despite some challenges in the past, the support team is knowledgeable, and...
Read full review of Dell NetWorker »
JEREMY LASSALLE
Network and systems administrator at AQUITANIS
The contact was good, but the intervention was not scheduled properly. We had some scheduling problems. However, the...
Read full review of Dell PowerProtect DP (IDPA) »
Triet Pham
Information Technology Technician at Lac Viet Computing
The support for PowerProtect DD is satisfactory. I have dedicated support from Dell for Vietnam, and they are...
Read full review of Dell PowerProtect DD (Data Domain) »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a...
Read full review of Dell CloudIQ »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Professional Services Architect at Matrix
I have not used their technical support.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Pre-Sales Consultant at a computer software company
Technical support is quite good. We find them to be helpful and responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
Juan-Buitrago
Senior Financial Executive at a consultancy
The solution's technical support is better than what VMware offers, especially when you want to change to an...
Read full review of Dell APEX »
Anonymous User
IT Administrator at a construction company
Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I...
Read full review of Dell PowerStore »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
David Cruz
IT Manager at a energy/utilities company
The team that we got to help us implement it were spot on. They really did do a great job. There were a few cases...
Read full review of Dell Unity XT »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of Dell AppSync »
JAEJUNG KIM
Managing Director at Insunginfo
The customer support is very fast and reliable.
Read full review of Dell SC Series »
Zaryab Khalil
Product manager at a comms service provider
The customer service was good in certain aspects, but I mostly had services where things became complex because of...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Commvault & EMC Networker, Avamar Backup Administrator at a tech services company
Our company has availed tech support, they are quite helpful and efficient. The maximum turnaround time I have...
Read full review of Dell Avamar »
DanRogers
Solutions Architect
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Anonymous User
President & Chief Executive Officer at a comms service provider
The solution's technical support has been fantastic, especially with the CloudIQ integration. Our company has had a...
Read full review of Dell PowerStore »
Anonymous User
Technical Architect at a tech services company
We didn't have any issues with technical support.
Read full review of VxRail »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of PowerEdge C »
Abbas Dagher
Regional Key Account Manager at ACT
The technical support is good. It's better than others, but if they are not familiar with the problem, they have to...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
IT Project Manager at a computer software company
We have not used their support much. The way we are set up, we can't use some of the features such as dial home for...
Read full review of Dell PowerEdge XE Servers »
Anonymous User
BI Project Manager/ Scrum Master at a computer software company
Their L1 support is not so good as of now. They have recently outsourced to a company, and they are not doing good....
Read full review of Dell RecoverPoint for Virtual Machines »
Ghayur Abbas
Manager Networks & Messaging Systems at TCS
Technical support is not very good from the India region but very good from the UK region or the USA. Initially, the...
Read full review of Dell PowerProtect DD (Data Domain) »
Rajsudheer-Dangeti
Sr Private Cloud Engineer at a pharma/biotech company
Technical support is critical for us. Once you contact support, there may be a follow-on of vendors that will pitch...
Read full review of Vblock [EOL] »
Anonymous User
Manager, Information Technology at a tech services company
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our...
Read full review of Dell PowerEdge Rack Servers »
Rachel Bauer
Chief Operations Officer & Acting CFO at Like a Photon
We have found the post-installation support to be absolutely fantastic. They have helped us leverage the advanced...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 30

Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Anonymous User
Owner at a performing arts
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »

Review 1 of 10

Technical Support

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