Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 1562 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell Unity XT

24 reviews

Dell PowerEdge Rack Servers

87 reviews

VxRail

27 reviews

Longview Analytics

0 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

15%

Recreational Facilities/Services Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Brian Mijnals
System Administrator at Elde College
The support is getting better. Before, we had to call and explain what was going on. Now, the support has a website....
Read full review of Dell PowerEdge Rack Servers »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
I have been satisfied with the technical support.
Read full review of DD Boost »
Michael Schwarzer
Managing Director at INT/box GmbH
The support for the DDB is about eight out of ten.
Read full review of DD Boost »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The solution's technical support is very good. We get very good support from Dell in the Middle East, but L3 access...
Read full review of VxRail »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Everybody wants the response time to be less or zero, but no support team can meet such expectations. I rate the...
Read full review of Dell NetWorker »
Rolando-Rodriguez
Pre sales Engineer at Sonda S.A.
I haven't had any experience with tech support because I'm in presales.
Read full review of VxRail »
Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The support is fine.
Read full review of PowerEdge C »
Anonymous User
VP Global Infrastructure at a media company
The technical support needs improvement.
Read full review of Dell Avamar »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Anonymous User
Senior Consultant at a tech company
The technical support aspect of the solution has been good. We've been satisfied with their level of attention and...
Read full review of Dell PowerScale (Isilon) »
OlegIvanov
General Director at miromix unitedMiroMIX United
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
Storage Specialist at a tech vendor
In the last year, we've noticed that there has been a drop-off in Dell support. In the past, I've had a better...
Read full review of Dell PowerStore »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Anonymous User
Head of Professional Solutions at a tech services company
Dell support is fine. It's on an expert level. They are well aware of all the technical to-do's with the product....
Read full review of VxRail »
Anonymous User
consultant at a security firm
My experience has been that the tech support is pretty responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
The technical support is okay. We opened a case and the response was good. We did not have any issues.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
IT Operations Manager
The support was excellent. When there are alerts, they would get them and they would be on it right away, and they...
Read full review of Dell EqualLogic PS series »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge Rack Servers »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
DhanyswarJagroop
System Administrator at a construction company
The customer service is good. We do a lot of remote work, so we sometimes contact them from sites to assist in making...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Enterprise Architect at Unisys
I have never used the technical support.
Read full review of VxRail »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Anonymous User
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of Dell VPLEX »
Melvin Thomas
Senior Systems Engineer at Prosperity Bank
I would like it to be a little bit easier to contact support. We can contact support, but we have to go through a...
Read full review of Dell Unity XT »
Radu Zgarcea
General Manager at Move IT Smart
I don't usually have the need to contact technical support. I do remember one incident between six and eight years...
Read full review of Dell PowerVault »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We have only needed to utilize support services once or twice. We have not encountered any major issues....
Read full review of VxRail »
Igor Zheltukhin
Lead Engineer at IBS Platformix
VxRail support is okay, it is not better than Nutanix.
Read full review of VxRail »
MoinShah
System Administrator at Data Edge Limited
When we encounter critical issues, a less experienced engineer often handles the initial response, leading to delays...
Read full review of Dell ECS »

Review 1 of 30

Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at Archer Daniels Midland Company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.