Compare Dell Technologies vs Instana

Dell Technologies

Based on 1591 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

December 2024

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: December 2024

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

December 2024

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: December 2024

Sample Customers

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell Unity XT

25 reviews

Dell PowerEdge Rack Servers

84 reviews

VxRail

28 reviews

Instana Dynamic APM

9 reviews

Instana Infrastructure Monitoring

2 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

15%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Shrikant Teggi
Sr. Area Technical Manager at National Support Manager
We have contacted technical support for the issues that we are facing with some of the features and their response to...
Read full review of Dell NetWorker »
Reza Ahmed Tuhin
Manager, Enterprise Solution Business at Smart Technologies
Dell's technical support is quite good.
Read full review of Dell PowerEdge XE Servers »
Mirza Rahim
Team Leader : IT Infrastructure and Service Delivery at United Energy Pakistan Ltd
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of Dell NetWorker »
Ken Boyer
Associate Director, Systems & Engineer at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Kleber Fernandes
Diretor Comercial at a security firm
The solution's technical support is good.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Anonymous User
Vice President at a energy/utilities company
The support from Dell EMC Avamar was decent.
Read full review of Dell Avamar »
Anonymous User
Network Engineer at a tech services company
The technical support is really good. I can open up a chat support session with them, then they can either resolve it...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Business Lead
We are happy with Dell's technical support, which is one of the reasons why we stuck with Dell when the SC Series was...
Read full review of Dell SC Series »
Syed Ali Wajahat
IT Solution Architect at a media company
The technical support for Dell PowerConnect Switches isn't comparable with Cisco, Dell, and other major vendors. Dell...
Read full review of Dell PowerConnect Switches [EOL] »
Romulo Luis
Consultant at a government
Technical support has been good as far as our support is concerned. Their response time has been good. I'm speaking...
Read full review of VMAX [EOL] »
OlegIvanov
General Director at miromix unitedMiroMIX United
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Mostofa Kamal
Deputy Manager of IT Security Infrastructure at leads
Dell technical support has been good.
Read full review of Dell PowerEdge Rack Servers »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. We have set up three years of support for this solution. We always get a fast...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Director at a tech company
The support was excellent. We had this storage for a while and server monitoring from Compellent.
Read full review of Dell SC Series »
Emile Maas
IT Manager at Teledyne Technologies Incorporated
Tech support for Dell PowerEdge has been excellent. I have had the same account manager for about two and a half to...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Anonymous User
Vendor Account Manager at a comms service provider
The technical support for this solution is good.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Storage Architect at a manufacturing company
Support from Dell EMC has been phenomenal. Getting the box up and running was very simple, and any time we have a...
Read full review of Dell PowerMax NVMe »
Anonymous User
Core Cloud System Specialist at a comms service provider
Huge gab of professionalism and experience between the regions, we always need to escalate our issues to get it solved.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Anonymous User
Sr. Infrastructure Architect at a insurance company
Over the years, it’s been up and down. For this latest version, I would suggest that it’s average, with not a large...
Read full review of Dell NetWorker »
Anonymous User
Network Engineer at a real estate/law firm
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for...
Read full review of Dell Credant [EOL] »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Anonymous User
Director of Technical Support at a tech services company
Customer Service: No. Technical Support: Bad. The service left much to be desired, even with the proper support.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Senior System Engineer at a computer software company
The support has been great. We haven't needed it much because the servers just work. But when we had issues, I called...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Infrstructure Analyst at a financial services firm
The technical support was good.
Read full review of Dell Storage Resource Manager »
MoamenMorad
Hardware Team Leader at Giza Systems
The technical support is great. We haven't had any issues. The only problem, sometimes, is that you deal with vendors...
Read full review of Dell PowerFlex »
SunilKumar
Manager at Securetech
We have used Dell technical support. I rate the technical support team a six out of ten.
Read full review of Dell NetWorker »
Anonymous User
Global IT Systems Manager at a renewables & environment company
Their support works very well. We have had problems with hard drives, and we have an NDA. They came and changed them...
Read full review of VxRail »

Review 1 of 30

Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

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