Compare Dell Technologies vs Instana

Dell Technologies

Based on 1659 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

March 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: March 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

March 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: March 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell Unity XT

16 reviews

Dell PowerEdge Rack Servers

93 reviews

VxRail

30 reviews

Instana Dynamic APM

8 reviews

Instana Infrastructure Monitoring

2 reviews

Top Industries

Educational Organization

18%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Financial Services Firm

27%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Rogério Ceni Coelho
Infrastructure Engineer at Gruporbs
Customer support is pretty good.
Read full review of Dell PowerProtect DD (Data Domain) »
Roberto Hung
Automation Instrumentation Consultant at Andrade Gutierrez
I rate their customer service at nine out of ten since our requests have been attended to in a timely manner.
Read full review of Dell PowerEdge M »
PurwandiPurwandi
Senior Cloud Engineer at PT. Sigma Cipta Caraka (Telkomsigma)
We have had their tech support until now. There is no problem with their tech support. They provide good support.
Read full review of Dell Avamar »
Johan Hulten
Senior Storage Engineer at Proact
Sometimes, the support team throws me around before I talk to the right person. However, the situation has been much...
Read full review of Dell PowerScale (Isilon) »
Jude Tan
System Administrator at QGIRCO
Earlier, the technical support was from the UK or the US. There used to be a good flow to the technical support....
Read full review of PowerEdge C »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I have never needed to contact technical support personally.
Read full review of DD Boost »
Sebastien Chene
Senior Business Development Manager at a comms service provider
I've never contacted the technical support team for Dell Avamar. I only contacted Dell support for another product,...
Read full review of Dell Avamar »
Sander
IT Consultant at a consultancy
The technical support is always quick to respond. They are always willing to help us and if necessary, they will...
Read full review of Dell PowerStore »
Maurizio Davini
CTO at a university
The technical support is perfect. We are more than satisfied. They are responsive with good turnaround times. We have...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
System Engineer at a tech services company
Technical support is very good. I do use it from time to time and it's always excellent.
Read full review of Dell SC Series »
Haim Iluz
Data Center Manager at a comms service provider
The technical support can be slow at times.
Read full review of Dell PowerStore »
Anonymous User
AGT Infrastructure Operations at a financial services firm
The technical support is good.
Read full review of Dell XtremIO »
Anonymous User
Desktop Support Engineer at a computer software company
The technical support is quite good. they are helpful and responsive and we are satisfied with the level of support...
Read full review of Dell Avamar »
Anonymous User
Senior Datacenter Consultant at a computer software company
It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system...
Read full review of Dell ECS »
Ade Chandra
Presales Engineer at Adhilima Cipta
I am satisfied with the technical support for the solution. I rate the technical support an eight out of ten.
Read full review of Dell PowerFlex »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Anonymous User
VMware and Storage Engineer at a transportation company
Technical support was on a par with typical EMC. In other words, not the best and not the worst.
Read full review of VNX [EOL] »
Anonymous User
Works at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell NetWorker »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
We have never contacted technical support for issues but the local Dell team in the Middle East is extremely...
Read full review of Dell PowerFlex »
Anonymous User
Principal Consultant at Systems Limited
The technical support is usually good but they are not very robust.
Read full review of Dell PowerStore »
Matthias Reuter
Team leader operations connectivity at a tech consulting company
Their support is superb. Because of CloudIQ and the proactive approach of Dell, the support for customers is...
Read full review of VxRail »
Anonymous User
IT Manager at a consultancy
Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the...
Read full review of Dell Unity XT »
Anonymous User
Director of Information & Technology Services at a non-profit
The technical support is very good, DELL is known for their great support.
Read full review of VxRail »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
OlegIvanov
General Director at miromix unitedMiroMIX United
Technical support for this product is good.
Read full review of Dell Avamar »
Anonymous User
Engineer at a tech services company
10/10
Read full review of Dell PowerProtect DD (Data Domain) »
Cliff Taylor
CFO at PETRA CONSTRUCTION CORPORATION
Technical support has been good. We are satisfied with the level of service on offer.
Read full review of PowerEdge C »
Anonymous User
Managing Director at a tech services company
I have not used technical support. I've just been going to technical training as a partner.
Read full review of VxRail »
Khalid AbaAlkhail
System Administrator at sang
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dell Avamar »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »

Review 1 of 30

Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.