Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 1659 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell Unity XT

16 reviews

Dell PowerEdge Rack Servers

93 reviews

VxRail

30 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Educational Organization

18%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Real Estate/Law Firm

18%

Computer Software Company

16%

Educational Organization

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
AaronCooke
Founder at Helio Summit
I provide product management and SME services to oil companies as a consulting service. My company has partnered with...
Read full review of Darwin »

Review 1 of 2

Customer Service

Kiran Rasukachula
Senior Manager IT - APAC at Genesys
Technical support is very good. We had issues with the hardware replacement that was to be done on PowerEdge. They...
Read full review of Dell PowerEdge Rack Servers »
Christian Schulte
Leiter IT at Deutsche reihenhaus ag
While Dell's technical support is readily available, navigating it to reach the right specialist can be quite...
Read full review of VxRail »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
I have been satisfied with the technical support.
Read full review of DD Boost »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at Vilavi
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Ken Boyer
Associate Director, Systems & Engineer at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Skirmantas Juraska
Head of the infrastructure at Hostinger
Dell offers helpful technical support, including help and guidance when we have new server configurations.
Read full review of Dell PowerEdge Rack Servers »
TawfikOUKICHA
Cloud and Data Center Consultant at MUNISYS
While I don't deal with technical support, the feedback from our deployment team is that they are pretty good.
Read full review of Dell Avamar »
GuyBelanger
Infrastructure architect at a tech services company
Component support was great. On a scale of one to ten they were a ten, they were always helpful.
Read full review of Dell SC Series »
Fabrice Valerio
Adj Directeur at Boursorama
Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us....
Read full review of Dell PowerEdge Rack Servers »
Roshith Mele Areekkal
Deputy Secretary at Life Insurance Corporation of India
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »
Anonymous User
Engineer of IT Operations at a consultancy
Dell EMC technical support is pretty quick.
Read full review of Dell Unity XT »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Anonymous User
Chief Information Officer at a computer software company
The support has been phenomenal.
Read full review of Dell PowerStore »
Anonymous User
System & Infrastructure Specialist at a manufacturing company
We've had issues with support. We've contacted them about it and are working with them to try to resolve it. We're...
Read full review of Dell PowerEdge VRTX »
Anonymous User
Sr Solution Architect - Enterprise Storage and Virtualization at a computer software company
I don't deal with them. I am more on the presales and delivery side. I'm sure there are challenges around that, but...
Read full review of VxRail »
Aharon Bagraman
Programmer Sysadmin at a university
I used Dell support a couple of times, and it was okay. I would rate Dell’s support as eight out of 10. When...
Read full review of Dell PowerEdge Rack Servers »
Dacio Ferreira
System Administrator at Tigs
Customer service provides very good support, with an SLA of about one business day to respond to our tickets.
Read full review of Dell PowerEdge Rack Servers »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Doug Crook
IT Manager at One Answer Insurance
I haven't had to contact Dell's technical support for the server side. The only technical support from Dell we've had...
Read full review of Dell PowerEdge Rack Servers »
Coenie Rossouw
Storage specialist at Vodacom Business
The technical support team is responsive and knowledgeable, providing valuable assistance whenever needed.
Read full review of Dell Data Protection Advisor »
Fred Berg
Coordinator at a government
The solution's technical support is good. My company has an on-site engineer to provide us with a line of support...
Read full review of Dell PowerStore »
Rachel Bauer
Chief Operations Officer & Acting CFO at Like a Photon
We have found the post-installation support to be absolutely fantastic. They have helped us leverage the advanced...
Read full review of Dell PowerScale (Isilon) »
OlegIvanov
General Director at miromix unitedMiroMIX United
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
IT Infrastructure Engineer at a manufacturing company
We initially worked with support during the initial implementation. Beyond that, we've barely used their services.
Read full review of Dell PowerStore »
Anonymous User
CISO at a construction company
My company gets support from the partner who installed the product in our organization. My company uses the data...
Read full review of Dell PowerStore »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
VP IT at a manufacturing company
Dell EMC, generally, is good from a technical support perspective. We really never have issues.
Read full review of Dell Unity XT »
RESC
Storage Solutions Architect at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of VNX [EOL] »
Anonymous User
Solution Architect at a tech services company
The technical support is excellent. It's a very immediate, high level of support. The Mission Critical ProSupport...
Read full review of Dell PowerMax NVMe »

Review 1 of 30

JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

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