Compare Dynatrace vs InfoVista

Dynatrace

Based on 348 reviews.

InfoVista

Based on 3 reviews.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

InfoVista 5View NetFlow

Warren Consolidated Schools

Popular Solutions

Dynatrace

16 reviews

Ruxit [EOL]

0 reviews

InfoVista VistaInsight

0 reviews

InfoVista 5View NetFlow

0 reviews

Top Industries

Educational Organization

40%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
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Review 1 of 1

Youssef El Hayek
OSS Engineer at a tech vendor
We use InfoVista 5View NetFlow to understand how network traffic is balanced in operations for load management and...
Read full review of InfoVista 5View NetFlow »
Tariq Nasim
User at Mobily

Read full review of InfoVista VistaInsight »

Review 1 of 2

Customer Service

Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
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FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
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Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
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Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
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Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
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Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
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Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
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Review 1 of 30

Youssef El Hayek
OSS Engineer at a tech vendor
The technical support was helpful over the basic issues. The support staff is not expert-level, but they will tell us...
Read full review of InfoVista 5View NetFlow »
Youssef El Hayek
OSS Engineer at a tech vendor
My experience with technical support has been perfect. I can talk directly to them for specific issues at any point...
Read full review of InfoVista VistaInsight »

Review 1 of 2

Technical Support

No Data Available

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