Compare Dynatrace vs InfoVista

Dynatrace

Based on 348 reviews.

InfoVista

Based on 3 reviews.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

InfoVista 5View NetFlow

Warren Consolidated Schools

Popular Solutions

Dynatrace

16 reviews

Ruxit [EOL]

0 reviews

InfoVista VistaInsight

0 reviews

InfoVista 5View NetFlow

0 reviews

Top Industries

Educational Organization

40%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
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Review 1 of 1

Youssef El Hayek
OSS Engineer at a tech vendor
We use InfoVista 5View NetFlow to understand how network traffic is balanced in operations for load management and...
Read full review of InfoVista 5View NetFlow »
Tariq Nasim
User at Mobily

Read full review of InfoVista VistaInsight »

Review 1 of 2

Customer Service

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
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FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
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Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
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Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Tjeerd Saijoen
CEO at Rufusforyou
There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
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Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
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Review 1 of 30

Youssef El Hayek
OSS Engineer at a tech vendor
The technical support was helpful over the basic issues. The support staff is not expert-level, but they will tell us...
Read full review of InfoVista 5View NetFlow »
Youssef El Hayek
OSS Engineer at a tech vendor
My experience with technical support has been perfect. I can talk directly to them for specific issues at any point...
Read full review of InfoVista VistaInsight »

Review 1 of 2

Technical Support

No Data Available

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