Compare Dynatrace vs InfoVista

Dynatrace

Based on 349 reviews.

InfoVista

Based on 3 reviews.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

InfoVista 5View NetFlow

Warren Consolidated Schools

Popular Solutions

Dynatrace

9 reviews

Ruxit [EOL]

0 reviews

InfoVista VistaInsight

0 reviews

InfoVista 5View NetFlow

0 reviews

Top Industries

Educational Organization

42%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

20%

Energy/Utilities Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Youssef El Hayek
OSS Engineer at a tech vendor
We use InfoVista 5View NetFlow to understand how network traffic is balanced in operations for load management and...
Read full review of InfoVista 5View NetFlow »
Tariq Nasim
User at Mobily

Read full review of InfoVista VistaInsight »

Review 1 of 2

Customer Service

KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Programmer at a financial services firm
I have not used technical support.
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Works at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
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Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
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Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
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Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Review 1 of 30

Youssef El Hayek
OSS Engineer at a tech vendor
My experience with technical support has been perfect. I can talk directly to them for specific issues at any point...
Read full review of InfoVista VistaInsight »
Youssef El Hayek
OSS Engineer at a tech vendor
The technical support was helpful over the basic issues. The support staff is not expert-level, but they will tell us...
Read full review of InfoVista 5View NetFlow »

Review 1 of 2

Technical Support

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