Compare Dynatrace vs Servicetrace

Dynatrace

Based on 349 reviews.

Servicetrace

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Servicetrace Application Performance Monitoring

Atos, BWI, Computacenter, DB, DEKRA, ekom21, FUJITSU

Popular Solutions

Dynatrace

12 reviews

Ruxit [EOL]

0 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Computer Software Company

23%

Manufacturing Company

11%

Real Estate/Law Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
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Review 1 of 1

No Data Available

Customer Service

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
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DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
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Anonymous User
IT Application Analyst Senior at a financial services firm
Tech support is good. They are really responsive to our support tickets. We work really closely. Not only do we have...
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Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
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Anonymous User
Programmer at a financial services firm
I have not used technical support.
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Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Krishnan Swaminathan
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
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No Data Available

Technical Support

No Data Available

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