Compare Elastic vs Securonix Solutions

Elastic

Based on 181 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

March 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: March 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

March 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: March 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

21 reviews

Elastic Security

23 reviews

Elastic Observability

16 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Balamurali P
Solution Architect at a tech consulting company
The main use cases include maintaining and monitoring my client's internet platform. I am plotting reliability and...
Read full review of Elastic Stack »
Naresh Modhwadia
Software Engineer at a government
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Performance Practice Specialist at a local government
Currently, I am using QRadar, which I consider legacy and outdated compared to Elastic Security and Splunk. I also...
Read full review of Elastic Security »
MohammedAbdelalim
Business Unit Head at Cyber Knight Technologies FZ LLC
I am considered an expert in Elastic Observability ( /products/elastic-observability-reviews ) in the Middle East....
Read full review of Logstash »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
The technical team needs to improve their response time.
Read full review of Elastic Search »
Balamurali P
Solution Architect at a tech consulting company
The technical support is good, however, having domain expertise on ELK is necessary to implement it. It would be...
Read full review of Elastic Stack »
Anderson Linares
Solution ingenier at Quipux S.A.S do Brasil
I haven't used their support, however, a colleague I talked to about this platform with has used it.
Read full review of Elastic Search »
Matthew DeGrandis
System Administrator at a financial services firm
Elastic Security support is pretty good. Their support staff seems to know the product well. They provide answers but...
Read full review of Elastic Security »
Shashi Vardhan Andem
Senior Product Manager at a tech services company
We have reached out to tech support when we have had queries, and they respond in time. We didn't have an escalation...
Read full review of Elastic Search »
Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I do not need technical support because the product works well.
Read full review of Elastic Search »
ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
Anonymous User
Associate Delivery Lead at a tech services company
We have been in touch with support and raised tickets a couple of times, especially when we get stuck with respect to...
Read full review of Elastic Security »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
I have used the technical support. Their forums are quite good in terms of response. There is quite a big community...
Read full review of Elastic Security »
Steven Johnson
Enterprise Monitoring / Data Protection Manager at a healthcare company
I have used their tech support, and they've been great. I'd give them a 10 out of 10.
Read full review of Elastic Observability »
Anonymous User
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of Elastic Search »
Anonymous User
Senior Cyber Security Manager at a tech services company
Technical support from Elastic is rated eight out of ten. Support is prompt and helpful, providing necessary...
Read full review of Elastic Security »
Kiran Raparti
Head of Technology Operations at a financial services firm
We are using the open-source version, that is installed on-premises. We have not worried about technical support, but...
Read full review of Elastic Search »
Abdul Rahaman Abdul Rahim Lee
BI and Analytics Engineer at Sandvine Inc
I have never talked to technical support.
Read full review of Elastic Search »
PHILIP OLANIYAN
Relationship Manager at Snapnet Ltd
The customer service and support are very nice.
Read full review of Elastic Search »
Franco Fontana
Business Intelligence at UTE
We have only used their community support from the discuss.elastic.co site.
Read full review of Elastic Search »
Anonymous User
Information Security Engineer at a financial services firm
I do not interface directly with technical support from Elastic. Another colleague manages that aspect.
Read full review of Elastic Search »
Anonymous User
Founder at a tech services company
Till date, we did not have any issues with customer service and support. Like, initially, we had issues in accessing...
Read full review of Elastic Search »
Anonymous User
Engineering at a security firm
Elastic Stack's technical support is not suitable, specifically regarding response time. The quality of support is...
Read full review of Elastic Stack »
Anonymous User
Associate Director - Solutions at a comms service provider
We have not used technical support because we always had talent within the company for end-user support.
Read full review of Elastic Security »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so we have never needed to contact technical support.
Read full review of Elastic Search »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
KentJones
Engineer at Raytheon Technologies
Because we're using open source, we're not getting technical support, we get whatever we need from the open source...
Read full review of ELK Kibana »
Fazil BasheerSyed
Technical Team Lead at Quester
We hosted this solution ourselves, so there was no technical support.
Read full review of Elastic Security »
Anonymous User
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of Elastic Security »
Anonymous User
Devops/SRE tech lead at a transportation company
Due to the fact that we have a paid version of the product, technical support has been fine. We've been satisfied...
Read full review of Elastic Security »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »
Anonymous User
IT Secuirty Architect at a insurance company
Not really, because I'm not the engineer and so most problems appear during the installations or maintenance and I'm...
Read full review of Elastic Search »

Review 1 of 30

Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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