Compare Elastic vs Securonix Solutions

Elastic

Based on 177 reviews.

Securonix Solutions

Based on 34 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

January 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: January 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

January 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: January 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

22 reviews

Elastic Security

26 reviews

Elastic Observability

18 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

15%

Government

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Naresh Modhwadia
Software Engineer at a government
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Performance Practice Specialist at a local government
Currently, I am using QRadar, which I consider legacy and outdated compared to Elastic Security and Splunk. I also...
Read full review of Elastic Security »
Anonymous User
Security Engineer at a manufacturing company
Our primary use case for Elastic Stack is to stack our logs in one place.
Read full review of Elastic Stack »
KentJones
Engineer at Raytheon Technologies
Our primary use case is essentially as a visualization of system and application logs as well as metrics, and we have...
Read full review of ELK Kibana »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
Securonix UEBA is used for lateral movement detection, ransomware detection, multiple malware detections, user...
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
Oleksii Pavlyk
Head of the direction of ensuring the security of digital systems, electronic databases and networks at Ukreximbank
We don't use the support because we use the free version.
Read full review of Elastic Search »
Mahesh Ramichetty
Senior Solution Architect at a consultancy
The online forum of the product is fine since anybody can respond to it to help resolve someone else's issues. My...
Read full review of Elastic Stack »
Walter Renzo Muñoz Arellano
Solution Archietect at Simi.OS
Elastic Enterprise Search's tech support is good but it could be improved.
Read full review of Elastic Search »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
Mustafa Husny
Senior System Engineer at Techline-eg
The product's technical support is great. Even the community forums are helpful, where users can post their questions...
Read full review of Elastic Observability »
Markos Sellis
Architect at a computer software company
Technical support is excellent!
Read full review of Elastic Search »
HamadaElewa
Technical Sales Manager at Spire Solutions
Elastic Stack's support team is not good. What makes the tool useful is that most of the SOC people in my company...
Read full review of Elastic Stack »
Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Anonymous User
Consultant at a computer software company
I have interacted with them. They are quite responsive, and they do respond within the SLA.
Read full review of Elastic Security »
Anonymous User
Enterprise Architect at a mining and metals company
We don't use Elastic customer service. However, the documentation available is very good.
Read full review of Elastic Observability »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of Elastic Search »
PHILIP OLANIYAN
Relationship Manager at Snapnet Ltd
The customer service and support are very nice.
Read full review of Elastic Search »
Anonymous User
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of Elastic Search »
Anonymous User
Senior Consultant at sectecs
I have contacted technical support, once or twice. The experience was okay.
Read full review of Elastic Search »
Anonymous User
Associate Director - Solutions at a comms service provider
We have not used technical support because we always had talent within the company for end-user support.
Read full review of Elastic Security »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of Elastic Security »
Basem Mahmoud
Operations Manager at Cairo 3A for Agricultural and Animal Production
I have not contacted the support from the vendor.
Read full review of Elastic Search »
RangaNathan
Technical Consultant at a manufacturing company
Elastic APM's technical support is pretty good and we have a platinum license for log aggregation. They respond very...
Read full review of Elastic Observability »
Anonymous User
I.T. Manager at a healthcare company
I did contact them one time when an upgrade process went awry and they were able to resolve the issues and take care...
Read full review of Elastic Beats »
Anonymous User
Founder at a tech services company
Till date, we did not have any issues with customer service and support. Like, initially, we had issues in accessing...
Read full review of Elastic Search »
Maxime AGARIM
Junior System Engineer at Efficom-lille
The solution is maintained by dedicated architects who provide us with a solid platform. There is no direct support...
Read full review of Elastic Security »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »
Anonymous User
CEO at a tech services company
The technical support is good.
Read full review of Elastic Security »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of Elastic Search »
Anonymous User
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of Elastic Security »
Anonymous User
Consultant at a computer software company
I am satisfied with the technical support.
Read full review of Elastic Security »
Anoobis Bhaskaran
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
The solution's documentation is perfectly fine.
Read full review of Elastic Observability »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »

Review 1 of 30

Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 29

Technical Support

No Data Available

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