Compare Elastic vs Securonix Solutions

Elastic

Based on 180 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

January 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: January 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

January 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: January 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

22 reviews

Elastic Security

24 reviews

Elastic Observability

17 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Naresh Modhwadia
Software Engineer at a government
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Performance Practice Specialist at a local government
Currently, I am using QRadar, which I consider legacy and outdated compared to Elastic Security and Splunk. I also...
Read full review of Elastic Security »
ShinichiYamamisaka
Consultant at SMRJ
We already use the Elasticsearch system. Our system is faster than version seven. Version seven does not have very...
Read full review of Logstash »
Anonymous User
Security Engineer at a manufacturing company
Our primary use case for Elastic Stack is to stack our logs in one place.
Read full review of Elastic Stack »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
About the technical support, I would say that so far it has been good.
Read full review of Elastic Observability »
Walter Renzo Muñoz Arellano
Solution Archietect at Simi.OS
Elastic Enterprise Search's tech support is good but it could be improved.
Read full review of Elastic Search »
Victor-Akidiva
Security Architect at ModusBox
There's a lot of material available online. We tend to look online before we reach out for technical support. We have...
Read full review of Elastic Search »
Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
Oscar Narvaez
COE Head at a tech services company
I have experience working with technical support. They are good at responding to incidents. I have not had too many...
Read full review of Elastic Search »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
The tool's technical support is reasonably good. It is knowledgeable, and the technical support team is quite helpful.
Read full review of Elastic Stack »
Shashi Vardhan Andem
Senior Product Manager at a tech services company
We have reached out to tech support when we have had queries, and they respond in time. We didn't have an escalation...
Read full review of Elastic Search »
ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Anderson Linares
Solution ingenier at Quipux S.A.S do Brasil
I haven't used their support, however, a colleague I talked to about this platform with has used it.
Read full review of Elastic Search »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
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Governance and Compliance Manager at NBS Bank
Technical support is quite helpful and responsive. However, it could always be faster.
Read full review of Elastic Security »
Balamurali P
Solution Architect at a tech consulting company
The technical support is good, however, having domain expertise on ELK is necessary to implement it. It would be...
Read full review of Elastic Stack »
Anand_Kumar
Enterprise Architect at DXC Technology
I've never heard anything wrong from the delivery side, but it's an international company with a very good product....
Read full review of Elastic Search »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
PHILIP OLANIYAN
Relationship Manager at Snapnet Ltd
The customer service and support are very nice.
Read full review of Elastic Search »
Abdul Rahaman Abdul Rahim Lee
BI and Analytics Engineer at Sandvine Inc
I have never talked to technical support.
Read full review of Elastic Search »
Anonymous User
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of Elastic Search »
Anonymous User
Executive VP Operation Aqua + South East Asia at a manufacturing company
I have not contacted support.
Read full review of Elastic Search »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
Elastic support is good.
Read full review of Elastic Security »
Luke Kabamba
Senior Solutions Architect at a tech services company
I've seen a lot of improvement over the last five years. Five years ago, there was a little bit of tech support but...
Read full review of Elastic Search »
Gamal Alief
Business Development Manager at a tech services company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Anonymous User
Works at a comms service provider
We had not contacted technical support for this solution.
Read full review of Elastic Security »
RangaNathan
Technical Consultant at a manufacturing company
Elastic APM's technical support is pretty good and we have a platinum license for log aggregation. They respond very...
Read full review of Elastic Observability »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »
NaveedAhmed
General Manager at BroadBITS
There has been enough support available online for what we have been using the solution for.
Read full review of Elastic Search »
Anonymous User
Big Data Team Leader at a tech services company
The customer support is good. You have support from all project stages, beginning with the architecture. And after...
Read full review of Elastic Security »
Anonymous User
Consultant at a computer software company
I am satisfied with the technical support.
Read full review of Elastic Security »

Review 1 of 30

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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