Compare Elastic vs Securonix Solutions

Elastic

Based on 175 reviews.

Securonix Solutions

Based on 34 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

December 2024

Securonix Next-Gen SIEM vs. Elastic Security

Updated: December 2024

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

December 2024

Elastic Security vs. Securonix Next-Gen SIEM

Updated: December 2024

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

23 reviews

Elastic Security

26 reviews

Elastic Observability

18 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

0 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

15%

Government

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Saurav Kumar
Senior security architecture at National Payment Corporation Of India
I can describe a project where we use Elasticsearch, Logstash, and Kibana (ELK stack) for our archiving objectives. I...
Read full review of Elastic Search »
Mahesh Ramichetty
Senior Solution Architect at a consultancy
Initially, my company started with Elastic Stack for some kind of search in one of the mobile-related projects we...
Read full review of Elastic Stack »
Gajewski Marek
Chief Technology Officer & Co-founder at CS2
I use Elastic Security to aggregate all logs from different devices in one place. It works pretty well and provides...
Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Our primary use case is essentially as a visualization of system and application logs as well as metrics, and we have...
Read full review of ELK Kibana »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
Securonix UEBA is used for lateral movement detection, ransomware detection, multiple malware detections, user...
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Haitham AL-Sarmi
Information Security Analyst at a financial services firm
We've reached out to technical support in the past. We found that sometimes communication with them was difficult as...
Read full review of Elastic Security »
Nikhil-Kumar
Assistant Manager - IT Security at Photon inc
We have premium support, and it is not good. They are not helpful or responsive at all. We could not get a hold of them.
Read full review of Elastic Security »
Gajewski Marek
Chief Technology Officer & Co-founder at CS2
The solution's technical support is really amazing. They help a lot by explaining everything and helping with some...
Read full review of Elastic Security »
HamadaElewa
Technical Sales Manager at Spire Solutions
Elastic Stack's support team is not good. What makes the tool useful is that most of the SOC people in my company...
Read full review of Elastic Stack »
Rodolfo Marques
System Architect at Banco do Brasil S.A.
I've never directly worked with technical support. We have our own support comprised of our own employees. I do not...
Read full review of Elastic Search »
Rami Alaa
SRE at Thiqah Business Services
They provide a really good support. I would rate it eight out of ten.
Read full review of Elastic Observability »
Anderson Linares
Solution ingenier at Quipux S.A.S do Brasil
I haven't used their support, however, a colleague I talked to about this platform with has used it.
Read full review of Elastic Search »
Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
Saad Leghari
Lead Enterprise Architect at a tech consulting company
We had relied on in-house support initially. However, we understand now that there are a few areas where we need to...
Read full review of Elastic Security »
ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
Tiodor Jovovic
Chief Business Officer at Sky Express
If we need assistance, we tend to use the community. There is always somebody in the world who can help us if we have...
Read full review of Elastic Security »
Anonymous User
Senior DevOps Engineer at a financial services firm
We have been open to solutions and haven't really had a need to rely on technical support. We've relied mostly on...
Read full review of Elastic Search »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »
RangaNathan
Technical Consultant at a manufacturing company
Elastic APM's technical support is pretty good and we have a platinum license for log aggregation. They respond very...
Read full review of Elastic Observability »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »
Anonymous User
Managing Director at a tech services company
The technical support is actually very good. We haven't encountered any issues with it because our engineers are...
Read full review of Elastic Observability »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of Elastic Security »
Anonymous User
Solutions Architect at a computer software company
The is a comprehensive online community that I have used for support.
Read full review of Elastic Observability »
Anonymous User
Senior Tech Engineer at a tech services company
Technical support could be a lot better. They should offer online chat functionality so that we can get answers to...
Read full review of Elastic Security »
Anonymous User
Director of Engineering at a tech services company
There were a couple of instances where we were in touch with the Elastic support team. The DevOps team was primarily...
Read full review of Elastic Security »
Fazil BasheerSyed
Technical Team Lead at Quester
We hosted this solution ourselves, so there was no technical support.
Read full review of Elastic Security »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Anonymous User
senior site reliability engineer at a tech vendor
I have faced some issues with the technical support team of the product since some of the issues for which tickets...
Read full review of Elastic Stack »
Steve Drill
VP Platform Engineering at Hydrogen
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Read full review of Elastic Security »
André Luiz Girol
Engineering Manager at MaisTODOS
The product's tech support is very helpful and skilled.
Read full review of Elastic Search »
Fares Zgheib
Lead Software Architect at a tech services company
We have not had any issues with technical support.
Read full review of Elastic Search »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Search »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Anonymous User
Chief ARCHITECT at a manufacturing company
The basic support always comes with a very basic level of SLAs, whereas the premium support comes with advanced or...
Read full review of Elastic Security »

Review 1 of 30

Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 29

Technical Support

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