Compare Elastic vs Securonix Solutions

Elastic

Based on 170 reviews.

Securonix Solutions

Based on 33 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

October 2024

Securonix Next-Gen SIEM vs. Elastic Security

Updated: October 2024

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

October 2024

Elastic Security vs. Securonix Next-Gen SIEM

Updated: October 2024

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

24 reviews

Elastic Security

26 reviews

Elastic Observability

17 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mahesh Ramichetty
Senior Solution Architect at a consultancy
Initially, my company started with Elastic Stack for some kind of search in one of the mobile-related projects we...
Read full review of Elastic Stack »
Randy Sanchez
Consultant at High Key Consulting llc

Read full review of Elastic Search »
Suresh Nash
Manager-IT at Shacom Solution and services
Most of the time, we use it for security, cyber security, and monitoring tools. We add monitoring to it, mostly...
Read full review of Elastic Observability »
Anonymous User
Cyber Security Engineer II at a healthcare company

Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Our primary use case is essentially as a visualization of system and application logs as well as metrics, and we have...
Read full review of ELK Kibana »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
We use it for insider threat detection. It's appliance-based in the data center.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Matthew DeGrandis
System Administrator at a financial services firm
Elastic Security support is pretty good. Their support staff seems to know the product well. They provide answers but...
Read full review of Elastic Security »
Anshuman Kishore
Director Product Development at Mycom Osi
We've dealt with technical support in the past and have had very positive experiences. We are satisfied with the...
Read full review of Elastic Search »
Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I do not need technical support because the product works well.
Read full review of Elastic Search »
Samuel Schubert
Team Lead Transformation at rku.it GmbH
The technical support is good.
Read full review of Elastic Observability »
Prasanth Prasad
Director of Technology at a tech vendor
I haven't had any single customer of my company telling me that the support of the product is not good. I believe...
Read full review of Elastic Security »
Tiodor Jovovic
Chief Business Officer at Sky Express
If we need assistance, we tend to use the community. There is always somebody in the world who can help us if we have...
Read full review of Elastic Security »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
About the technical support, I would say that so far it has been good.
Read full review of Elastic Observability »
ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
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Governance and Compliance Manager at NBS Bank
Technical support is quite helpful and responsive. However, it could always be faster.
Read full review of Elastic Security »
Saad Leghari
Lead Enterprise Architect at a tech consulting company
We had relied on in-house support initially. However, we understand now that there are a few areas where we need to...
Read full review of Elastic Security »
Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
Gajewski Marek
Chief Technology Officer & Co-founder at CS2
The solution's technical support is really amazing. They help a lot by explaining everything and helping with some...
Read full review of Elastic Security »
Anonymous User
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of Elastic Search »
Anonymous User
AVP, Site Reliability Engineer at a financial services firm
I'm not satisfied with technical support because whenever you raise a case, it goes to some random support person who...
Read full review of Elastic Security »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
Anonymous User
senior site reliability engineer at a tech vendor
I have faced some issues with the technical support team of the product since some of the issues for which tickets...
Read full review of Elastic Stack »
Anonymous User
Data Engineer at a financial services firm
I have not used the support from the vendor.
Read full review of Elastic Observability »
Anonymous User
CEO at a tech services company
The technical support is good.
Read full review of Elastic Security »
Anonymous User
Solutions Architect at a computer software company
The is a comprehensive online community that I have used for support.
Read full review of Elastic Observability »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Gamal Alief
Business Development Manager at a tech services company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of Elastic Security »
Luke Kabamba
Senior Solutions Architect at a tech services company
I've seen a lot of improvement over the last five years. Five years ago, there was a little bit of tech support but...
Read full review of Elastic Search »
Anonymous User
Managing Director at a tech services company
The technical support is actually very good. We haven't encountered any issues with it because our engineers are...
Read full review of Elastic Observability »
Anonymous User
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of Elastic Search »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
Anonymous User
Big Data Team Leader at a tech services company
The customer support is good. You have support from all project stages, beginning with the architecture. And after...
Read full review of Elastic Security »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Anonymous User
Senior Tech Engineer at a tech services company
Technical support could be a lot better. They should offer online chat functionality so that we can get answers to...
Read full review of Elastic Security »
Anonymous User
Senior Manager Analytics at a financial services firm
We haven't contacted support. They do have the support and we have spoken with them over email. We might need their...
Read full review of Elastic Security »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 28

Technical Support

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