Compare Elastic vs Securonix Solutions

Elastic

Based on 182 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

April 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: April 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

April 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: April 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

21 reviews

Elastic Security

21 reviews

Elastic Observability

16 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Balamurali P
Solution Architect at a tech consulting company
The main use cases include maintaining and monitoring my client's internet platform. I am plotting reliability and...
Read full review of Elastic Stack »
Naresh Modhwadia
Software Engineer at a government
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
MohammedAbdelalim
Business Unit Head at Cyber Knight Technologies FZ LLC
I am considered an expert in Elastic Observability ( /products/elastic-observability-reviews ) in the Middle East....
Read full review of Logstash »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Adelina Craciun
Product Owner at Swisscom
The support is really prompt, and we don't have anything to complain about. We have probably only opened five tickets...
Read full review of Elastic Observability »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
The tool's technical support is reasonably good. It is knowledgeable, and the technical support team is quite helpful.
Read full review of Elastic Stack »
Markos Sellis
Architect at a tech vendor
Technical support is excellent!
Read full review of Elastic Search »
Tiodor Jovovic
Chief Business Officer at Sky Express
If we need assistance, we tend to use the community. There is always somebody in the world who can help us if we have...
Read full review of Elastic Security »
John_King
Strategic Innovation Specialist at Elastic
I have contacted technical support and I would rate them a five out of five. It is a Platform As A Service (PaaS)....
Read full review of Elastic Observability »
Haitham AL-Sarmi
Information Security Analyst at a financial services firm
We've reached out to technical support in the past. We found that sometimes communication with them was difficult as...
Read full review of Elastic Security »
Haad Fida
Software Engineer at 7Vals
The technical support team is good. In November, we were talking with them and they responded quickly.
Read full review of Elastic Stack »
Bogdan Tsegelnik
Engineer at IT Specialist LLC
I rely on the community for technical support.
Read full review of Elastic Search »
Abdul Rahaman Abdul Rahim Lee
BI and Analytics Engineer at Sandvine Inc
I have never talked to technical support.
Read full review of Elastic Search »
Anonymous User
senior site reliability engineer at a tech vendor
I have faced some issues with the technical support team of the product since some of the issues for which tickets...
Read full review of Elastic Stack »
Anonymous User
Data Engineer at a financial services firm
I have not used the support from the vendor.
Read full review of Elastic Observability »
Anonymous User
Works at a comms service provider
We had not contacted technical support for this solution.
Read full review of Elastic Security »
Anonymous User
Senior Consultant at sectecs
I have contacted technical support, once or twice. The experience was okay.
Read full review of Elastic Search »
Anonymous User
Chief ARCHITECT at a manufacturing company
The basic support always comes with a very basic level of SLAs, whereas the premium support comes with advanced or...
Read full review of Elastic Security »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Maxime AGARIM
Junior System Engineer at Efficom-lille
The solution is maintained by dedicated architects who provide us with a solid platform. There is no direct support...
Read full review of Elastic Security »
Anonymous User
Consultant at a computer software company
I have interacted with them. They are quite responsive, and they do respond within the SLA.
Read full review of Elastic Security »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Search »
Anonymous User
Line Technical Agent at a comms service provider
We've had issues in the past and have had to reach out to technical support. They were helpful. We've been satisfied...
Read full review of Elastic Observability »
Anonymous User
Presales Solutions Architect (Cyber Security) at a tech services company
I have had no direct communication with the support team but my technical team says that they are not helpful.
Read full review of Elastic Security »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »
RangaNathan
Technical Consultant at a manufacturing company
Elastic APM's technical support is pretty good and we have a platinum license for log aggregation. They respond very...
Read full review of Elastic Observability »
Ayesha Imtiaz
Senior Analyst at a tech services company
We contacted their technical support once. I didn't find them very good. They are there just to provide documentation...
Read full review of Elastic Search »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
Anonymous User
Data Scientist at a tech vendor
I haven't needed to contact technical support. The forums are pretty good and most of the things that I need to ask...
Read full review of Elastic Search »
Naresh Modhwadia
Software Engineer at a government
We have not contacted customer service. We rely on documentation for solutions.
Read full review of Elastic Search »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
The customer service is very good.
Read full review of Elastic Search »
Anonymous User
CEO at a tech services company
The technical support is good.
Read full review of Elastic Security »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
I have used the technical support. Their forums are quite good in terms of response. There is quite a big community...
Read full review of Elastic Security »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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