Compare Elastic vs SentinelOne

Elastic

Based on 175 reviews.

SentinelOne

Based on 335 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. SentinelOne Singularity Complete

November 2024

SentinelOne Singularity Complete vs. Elastic Security

Updated: November 2024

Buyer's Guide

Elastic Security vs. SentinelOne Singularity Complete

November 2024

Elastic Security vs. SentinelOne Singularity Complete

Updated: November 2024

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Elastic Search

23 reviews

Elastic Security

26 reviews

Elastic Observability

18 reviews

SentinelOne Singularity Complete

113 reviews

SentinelOne Singularity Cloud Security

99 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

15%

Government

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Saurav Kumar
Senior security architecture at National Payment Corporation Of India
I can describe a project where we use Elasticsearch, Logstash, and Kibana (ELK stack) for our archiving objectives. I...
Read full review of Elastic Search »
Mahesh Ramichetty
Senior Solution Architect at a consultancy
Initially, my company started with Elastic Stack for some kind of search in one of the mobile-related projects we...
Read full review of Elastic Stack »
Gajewski Marek
Chief Technology Officer & Co-founder at CS2
I use Elastic Security to aggregate all logs from different devices in one place. It works pretty well and provides...
Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Our primary use case is essentially as a visualization of system and application logs as well as metrics, and we have...
Read full review of ELK Kibana »

Review 1 of 5

Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Customer Service

Rami Alaa
SRE at Thiqah Business Services
They provide a really good support. I would rate it eight out of ten.
Read full review of Elastic Observability »
Haitham AL-Sarmi
Information Security Analyst at a financial services firm
We've reached out to technical support in the past. We found that sometimes communication with them was difficult as...
Read full review of Elastic Security »
Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I do not need technical support because the product works well.
Read full review of Elastic Search »
Saurav Kumar
Senior security architecture at National Payment Corporation Of India
We subscribed to NGINX for technical support, and they were helpful during the installation phase. There is a lack of...
Read full review of Elastic Search »
John_King
Strategic Innovation Specialist at Elastic
I have contacted technical support and I would rate them a five out of five. It is a Platform As A Service (PaaS)....
Read full review of Elastic Observability »
Charan Teja Sana
Senior Consultant at HGS - Hinduja Global Solutions
Slack community of Elastic is good.
Read full review of Elastic Stack »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
The technical team needs to improve their response time.
Read full review of Elastic Search »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
The tool's technical support is reasonably good. It is knowledgeable, and the technical support team is quite helpful.
Read full review of Elastic Stack »
Iliass Bamghari
Network Enginner at Moroccan Academic Network
My experience with the solution's customer support team was great. Though I hadn't interacted much with the technical...
Read full review of Elastic Stack »
Steve Drill
VP Platform Engineering at Hydrogen
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Read full review of Elastic Security »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Search »
Anonymous User
I.T. Manager at a healthcare company
The customer service is great; not a whole lot of back-and-forth going on.
Read full review of Elastic Security »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Because we're using open source, we're not getting technical support, we get whatever we need from the open source...
Read full review of ELK Kibana »
Anonymous User
Director of Engineering at a tech services company
There were a couple of instances where we were in touch with the Elastic support team. The DevOps team was primarily...
Read full review of Elastic Security »
Suresh Nash
Manager-IT at Shacom Solution and services
So far we have not called the support yet.
Read full review of Elastic Observability »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Direct support is good but I often get quicker help from the community.
Read full review of Elastic Stack »
Anonymous User
Founder & Chief Executive Officer at a consultancy
We have not taken the technical support at all, so we have been supporting ourselves. We are using the open-source...
Read full review of Elastic Security »
Anonymous User
Security Architect at a computer software company
There's a lot of material available online. We tend to look online before we reach out for technical support. We have...
Read full review of Elastic Search »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of Elastic Search »
Luke Kabamba
Senior Solutions Architect at a tech services company
I've seen a lot of improvement over the last five years. Five years ago, there was a little bit of tech support but...
Read full review of Elastic Search »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Anonymous User
Senior Consultant at sectecs
I have contacted technical support, once or twice. The experience was okay.
Read full review of Elastic Search »
Anonymous User
Former CISO | Cyber Security Enthusiast at a tech services company
I haven't had to reach out to technical support.
Read full review of Elastic Security »
Anonymous User
Works at a comms service provider
We had not contacted technical support for this solution.
Read full review of Elastic Security »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of Elastic Search »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »

Review 1 of 30

Jai Prakash Sharma
Vice President, Technology Operations at a tech company
I would rate their support a six out of ten because the issues that I had reported were not resolved. As a strategic...
Read full review of SentinelOne Singularity Complete »
David Nee;
CTO at CyberTek MSSP
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
Read full review of SentinelOne Singularity Complete »
Suresh KannanP
Cloud Security Practice Head at Tech Mahindra Limited
I rate SentinelOne support seven out of 10. The response isn't fast enough.
Read full review of SentinelOne Singularity Complete »
Nityanand Chauracia
Junior Cloud Engineer at ACC Limited
I've never contacted technical support. My team might have based on the generation of false positives.
Read full review of SentinelOne Singularity Cloud Security »
Salman Aziz
Security Architect at a retailer
The support is excellent. As a strategic security partner they are a nine out of 10.
Read full review of SentinelOne Singularity Complete »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
Read full review of SentinelOne Singularity Identity »
Craig McGill.
IT Security Analyst at a recreational facilities/services company
The technical support is difficult to contact.
Read full review of SentinelOne Singularity Complete »
Ronel Silawan
Network and Systems Team Lead at Utilibill Pty Ltd
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
Greg Hansen
Director, Information Technology at Lenovo
The support from SentinelOne has been second to none, exceeding expectations. Maybe we are in the honeymoon period,...
Read full review of SentinelOne Singularity Complete »
Austin Estrada
Cybersecurity Analyst at Brady Corporation
They were very helpful. They were knowledgeable. They definitely used the tool before. The questions they asked were...
Read full review of SentinelOne Singularity Complete »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Complete »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
Read full review of SentinelOne Singularity Complete »
William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
Raghvendra Soni
Senior DevOps Engineer at a tech services company
The support team was valuable during the initial stages. PingSafe contacted us every three weeks. They checked our...
Read full review of SentinelOne Singularity Cloud Security »
Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
KarthikB
Engineering Security Manager at a recreational facilities/services company
I rate PingSafe support 9 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Rashid Torrence
Principal Manager of Business Services at ATC Communications (Idaho)
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues...
Read full review of SentinelOne Singularity Complete »
Ashish_Mishra
Senior Software Engineer at a consultancy
I rate the technical support an 8-9 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Johan Liljegren
Manager Product, Partner Relations & Consulting at Telenor
While my team has worked with technical support, I haven't dealt with them directly. I haven't heard of any negative...
Read full review of SentinelOne Vigilance »
Anonymous User
Product Manager at a comms service provider
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
Read full review of SentinelOne Singularity Complete »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Complete »
Semih Sahin
Developer at DSY medical
Technical support is great. They are very responsive. For example, today, if I open a ticket, they will likely give...
Read full review of SentinelOne Singularity Complete »
Corey Murillo
Information Security Analyst at Point Loma Nazarene University
The times I've contacted customer support, it has been really good. There was only one instance when the support was...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Network Engineer at a government
The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Complete »
Rupesh Singh
Technical Team Lead at Alepo
We haven't contacted SentinelOne support directly. When we need help, we reach out to our service provider....
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

No Data Available

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