Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1484 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

22 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

No Data Available

Educational Organization

17%

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Csaba Grünblatt
Senior Data, Data warehouse and BI/Analytics Architect at Techwave.
I would rate the technical support for SAP BW4HANA at around eight out of ten. It varies depending on the issue and...
Read full review of SAP BW4HANA »
Paul Mazvarira
Technical Lead Analytics at a non-profit
The technical support for this solution is not very good, they don't really care about assisting with issues.
Read full review of SAP Data Services »
GodfreyNoel
Distribution Cordinator at Unilever Inc.
Our IT team connects with customer service and support. The technical support team from SAP is reliable, and they try...
Read full review of SAP CRM »
Sara Kadry
HR Digital Transformation Senior Manager at Integrated Diagnostics Holdings PLC
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Ahmed_Kamal
IT Infrastructure Supervisor at Gieco
The customer service and support team is okay for all modules. But for HCM, we couldn't find a dedicated consultant...
Read full review of SAP HCM »
Anandha Krishna
Senior Architect at iQM
The customer service and support are good, but it depends on our contract with SAP. A strong contract agreement will...
Read full review of SAP BW4HANA »
Cirvesh-Daga
Director at T-Systems International GmbH
No problems with tech support as long as you articulate the problem well. Signavio is in a position to answer. There...
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Treasury Analyst at a media company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »
Anonymous User
Manager, Enterprise Reporting Systems, Information Technology
On a scale of one to five, with five being outstanding and one being horrible, I'd say technical support rates a four.
Read full review of SAP Lumira »
Ramakrishna Potluri
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support...
Read full review of SAP SuccessFactors »
Anonymous User
IT System Analyst at a tech services company
Their technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Commerce Cloud »
André Sutter
Head of Business Process Management at a manufacturing company
Support has a fast response to questions/issues.
Read full review of SAP Signavio Process Manager »
Gururaj Shetti
QA Engineer at a consultancy
The solution's technical support team is good. It replies to us within a few hours whenever we raise any issue.
Read full review of SAP Signavio Process Manager »
Anonymous User
VP at a financial services firm
Customer Service: 7/10. Technical Support: 9/10.
Read full review of SAP IQ »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
Moetez Ben Salah
Data Consultant at SCS
We're currently looking for external support because SAP are not very proactive when it comes to support.
Read full review of SAP PowerDesigner »
Anonymous User
Global Product Manager at a tech services company
Technical support could be better. We tried to get them to help us with the implementation, and they were not quick...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
YamenZarnaji
SAP Project Manager at a manufacturing company
The solution's technical support is weak. They have not taken care to put in place any certified consultants that...
Read full review of SAP SuccessFactors »
Anonymous User
Associate Manager at a consultancy
They are helpful and quite professional. Sometimes, they don't respond faster, and sometimes, they say that it needs...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
HCM Team Lead at a tech services company
I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often...
Read full review of SAP SuccessFactors »
Anonymous User
Team Leader at a comms service provider
We have not used technical support directly. We have a local specialist that we go to. It's easier.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
e-Commerce Solution Architect at TATA Consultancy Services
Customer Service: Excellent. Technical Support: Equally excellent.
Read full review of SAP Commerce Cloud »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Director at a retailer
The tool’s customer support is okay. Sometimes, they do not analyze the issues properly.
Read full review of SAP Business ByDesign »
Anonymous User
Project Leader at a tech services company
I would give technical support the highest possible rating.
Read full review of SAP Portfolio and Project Management »

Review 1 of 30

Technical Support

No Data Available

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