Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1579 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

No Data Available

NAWAL SAXENA
SAP Project Manager at Saudi Cable Company
The technical support is very good. We have generated support tickets, and they have provided helpful advice and...
Read full review of SAP S/4HANA »
AnthonyMurphy
Director of Process Optimization at a tech services company
I can't speak to how helpful support would be. I've not needed it. We haven't had any issues that we had to contact...
Read full review of SAP Signavio Process Intelligence »
Saleem Shar
Managing Consultant at Systems Limited
The technical support is not very good. Although they are technical, they have some support issues and take a lot of...
Read full review of SAP Commerce Cloud »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
With SAP Business One, support is mostly delivered by partners. SAP doesn't deliver direct support. Established...
Read full review of SAP Business One »
Abbas Khan
Practice Lead - Technology Consulting at HCC - Technology & Advisory
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
Wael Elsagh
Solutions Architect at EJADA
I have received a good response from the support from SAP HANA. However, the speed of the response could be better.
Read full review of SAP HANA »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
My experience with their technical support has been really good. Whenever we've needed them, they're there, logging...
Read full review of SAP Signavio Process Intelligence »
Ahmed_Adel
Technical manager at SAFE-SAS
I don't go through the official support team from SAP, but most of the time I use the website to find the answers I...
Read full review of SAP HANA »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
GB432
Manager of Architecture/Design at a government
Not good. SAP does resolve issues in time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Programmer / Reports Designer at a printing company
I haven’t used the customer service or technical support options other than searching for documentation on syntax....
Read full review of SAP Crystal Reports »
Anonymous User
Works
I am the technical support for this solution in the company and I constantly engage the solution's technical support....
Read full review of SAP Information Steward »
FerdinandGojo
IS Service Delivery & Assurance Manager, Canada at a tech vendor
The support is good. In IT verification, they connect to our system and in general, they have been good. They stick...
Read full review of SAP NetWeaver »
AndresHarry
SAP BC CONSULTANT at a consultancy
I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90%...
Read full review of SAP S/4HANA »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
I have contacted SAP BW4HANA’s support team several times. They did not respond to the queries.
Read full review of SAP BW4HANA »
T K G NAIR
Project Director at a retailer
We have support from an internal team as well as SAP. Its support is good.
Read full review of SAP S/4HANA »
Anonymous User
Data Architect/Data Scientist
I did not use the paid support.
Read full review of SAP PowerDesigner »
Anonymous User
GM North at a tech services company
While I don't really deal with technical support myself, we have a Business One team that looks after it, and they...
Read full review of SAP Business One »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Fazle Rabbi
CRM administrator at a manufacturing company
We have both technical support from SAP and we also have an internal support team. In addition, there are very good...
Read full review of SAP CRM »
Anonymous User
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Group BI Architect at a computer software company
We have a really good technical consultant from our SAP agency here in Hungary, and I'm very happy with him. The...
Read full review of SAP Business Warehouse »
Anonymous User
SAP Business Objects Lead Consultant at a tech services company
Technical support is excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is very good. We are satisfied with them so far.
Read full review of SAP Mobile Secure »
Anonymous User
BI and Visualization Platform Lead at a agriculture
We are getting responses from them. There were one or two issues that were very critical, and we got the needed...
Read full review of SAP Data Services »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
Anonymous User
BI Expert
Customer Service: Fair Technical Support: Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

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