Compare erwin by Quest vs Talend

erwin by Quest

Based on 79 reviews.

Talend

Based on 106 reviews.

Overview

Information Not Available

Talend is an open source software vendor that provides data integration, data management, enterprise application integration and big data software and services. Headquartered in Redwood City, California, Talend has offices in North America, Europe and Asia, and an international network of technical and service partners. Customers include eBay, Virgin Mobile, Sony Online Entertainment, Deutsche Post and Allianz.

Sample Customers

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

Popular Solutions

erwin Data Modeler by Quest

13 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

6 reviews

Talend Open Studio

16 reviews

Talend Data Management Platform

9 reviews

Talend Data Quality

2 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Jason Hale
Solution Architect at Waikato Regional Council
It used to be Talend Open Studio, and I've got a paid version that's fully supported by Talend. Now, it's called...
Read full review of Talend Open Studio »
Srinivas Mamidipalli
Senior Technical Manager at YASH Technologies
Our company uses the solution to provide data integration services for customers. Most of our implementations are...
Read full review of Talend Data Management Platform »
KrishnaBaddam
Presales Manager at Artha Solutions
Talend Data Fabric is more than just a typical integration tool; it's a comprehensive suite of tools that includes...
Read full review of Talend Data Fabric »
Anonymous User
IT Manager at a insurance company
Talend has different modules. Talend has Talend Data integration (DI), Talend Data Quality (DQ), Talend MDM, and...
Read full review of Talend Data Quality »
Anonymous User
IT Manager at a insurance company

Read full review of Talend Data integration »

Review 1 of 5

Customer Service

Diane Blaum
Data Architect at a performing arts
The solution’s technical support is good.
Read full review of erwin Data Modeler by Quest »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler by Quest »
Erika Lara
Senior IT Auditor at Banking
The solution has a good support center. They provide responses quickly, in about a day.
Read full review of erwin Data Modeler by Quest »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
I did not use much tech support. I used it only at the beginning to set it up, and it was good.
Read full review of erwin Data Catalog by Quest »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler by Quest »
Saswata Mondal
Director Data Science at a media company
The technical support team is pretty prompt. The tier-one support is pretty prompt. We contacted them a couple of...
Read full review of erwin Data Modeler by Quest »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler by Quest »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler by Quest »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler by Quest »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve by Quest »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve by Quest »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Director of the Division Consulting Business Process and Director of Enterprise Architecture at a tech services company
The people who know how to manage Evolve are Indian, but the company is based in London, so sometimes it can take a...
Read full review of erwin Evolve by Quest »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve by Quest »
Anonymous User
Senior Solution Architect at a pharma/biotech company
I rate erwin's support a nine out of ten.
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler by Quest »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence by Quest »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Tomasz Zagubin
Analyst at Roche
I rate erwin's support a five out of ten based on the one experience I had with them. I haven't interacted with...
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Radovan Bacovic
Senior Data Engineer at a tech vendor
My experience with their customer service team has been good so far. I don't have any complaints. Every time I went...
Read full review of Talend Stitch ETL »
Jean-Luc Trescases
Consultant at Prolyx
I have contacted technical support on occasion. It's great because you have the support and you have the community as...
Read full review of Talend Data Management Platform »
Sivanandam Krishnan
Practice Lead at GainInsights Solutions
I'm relying more on the community rather than the support team. Generally, the support team is available for the...
Read full review of Talend Open Studio for MDM »
Archan Chatterje
Consultant at Keyrus
We contact support frequently, and they are great. I haven't had a bad experience yet.
Read full review of Talend Data Management Platform »
Jean-Luc Trescases
Consultant at Prolyx
Technical support is helpful and responsive. I just started a new project with a customer, and they do have support...
Read full review of Talend Data Management Platform »
Celine Meesseman
Director at Ingenia
I have not been in contact with technical support.
Read full review of Talend Open Studio »
Celine Meesseman
Director at Ingenia
I have contacted the product's support team to be able to change the principal user in Talend Management Console.
Read full review of Talend Open Studio »
Jason Hale
Solution Architect at Waikato Regional Council
Talend's support is good. We've got a lot of solution internally, and they provide third-party support. The only...
Read full review of Talend Open Studio »
Ali Abdelhafez
Data Management Manager at BBI
We have no support since we use the open-source version.
Read full review of Talend Data integration »
WesamHabboub
Chief Consultant at Insight360
In terms of the solution's technical support, the interactions were satisfactory, but there is room for improvement,...
Read full review of Talend Data Quality »
MAHMOUD MOHAMMED ABDELAZIZEITA
Software Engineer at Higher Colleges of Technology
I did not contact Talend technical support.
Read full review of Talend Data Management Platform »
Anonymous User
IT Manager at a tech services company
Customer Service: N/A Technical Support: N/A
Read full review of Talend Data Management Platform »
Anonymous User
Business Analytics at a tech services company
I know the support people personally, so yes, I've contacted them for a few inquiries every now and then. None of...
Read full review of Talend Data Management Platform »
Anonymous User
Expert Consultant CRM at a tech services company
I have not used the support from Talend Open Studio.
Read full review of Talend Open Studio »
Christopher Hafer
Integration Engineer II at a university
I've had no problems with tech support - they're willing to work with me as an advanced user to figure out solutions.
Read full review of Talend Data Management Platform »
Christopher Hafer
System Analyst II at a healthcare company
In the beginning, Customer Support helped a lot. Now that I know more, I would like them to respond with information...
Read full review of Talend Data Management Platform »
Karthik Babu
Senior Consultant at a tech services company
I have not needed the technical support.
Read full review of Talend Data Quality »
Brian Dandeneau
Business Process and Strategy Specialist Advisor at NTTData
We never really had to use it before and never really had a big issue. We only had smaller issues when we first...
Read full review of Talend Data Management Platform »
Elio-Bonazzi
Developer
The fact that the technical support is out of China means that sometimes the engineers don't have a good command of...
Read full review of Talend Open Studio »
Anonymous User
Senior Enterprise Information Architect at a transportation company
To be frank, at the beginning, it was very, very difficult. Now, I think that Talend understands what our challenges...
Read full review of Talend Data Fabric »
Badrakh V
Information System Architect at Astvision
We have not been in contact with technical support. Any problems that we have had so far, we have been able to solve...
Read full review of Talend Open Studio »
Anonymous User
Program Manager at a manufacturing company
Talend's technical support isn't very good and not worth the money we spend on it.
Read full review of Talend Open Studio »
Shahzad Ghori
Senior Manager MI & BI (Senior Vice President) at Faysal Bank Limited
We have never received responses to our queries from the company, so we are totally unsatisfied with the support.
Read full review of Talend Open Studio »
ArmughanRafiq
Enterprise Architect
My experience with the technical support team of Talend MDM Platform was good. The team was responsive and solved my...
Read full review of Talend MDM Platform »
Josep Navarro
Solution Principal at DXC
I've never tried to contact technical support. I don't have any feedback as to the quality of their services.
Read full review of Talend Open Studio »
Peter Birksmith
(2IC) Senior System Analyst at a insurance company
Support tends to be good for the usual types of issues, but once a problem gets more complex and deeply into the nuts...
Read full review of Talend Open Studio »
Olfa Boudakim
BI developer at a comms service provider
As it's open-source, there is no commercial support. We just use the forums and ask the community when we need help.
Read full review of Talend Open Studio »
Irshad Ahamed
Assistant Manager at a tech services company
We have contacted their technical support. It's good. We have a Talend expert in-house who handles most of the...
Read full review of Talend Open Studio »
R7634n
Senior Big Data and Integration Consultant at a tech services company
Technical support is great. The moment you raise a ticket, depending on what SLA you have, they tend to respond...
Read full review of Talend Open Studio for MDM »
Anonymous User
Practice Head, Analytics at a tech services company
I would give technical support of Talend open studio an eight out of ten.
Read full review of Talend Open Studio »

Review 1 of 30

Technical Support

No Data Available

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