Compare erwin by Quest vs Talend

erwin by Quest

Based on 79 reviews.

Talend

Based on 107 reviews.

Overview

Information Not Available

Talend is an open source software vendor that provides data integration, data management, enterprise application integration and big data software and services. Headquartered in Redwood City, California, Talend has offices in North America, Europe and Asia, and an international network of technical and service partners. Customers include eBay, Virgin Mobile, Sony Online Entertainment, Deutsche Post and Allianz.

Sample Customers

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

Popular Solutions

erwin Data Modeler by Quest

11 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

5 reviews

Talend Open Studio

13 reviews

Talend Data Management Platform

7 reviews

Talend Data Quality

2 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Jason Hale
Solution Architect at Waikato Regional Council
It used to be Talend Open Studio, and I've got a paid version that's fully supported by Talend. Now, it's called...
Read full review of Talend Open Studio »
Selim Seddiki
Consultant en intelligence décisionnelle at VO2 Group
Our use case involves exchanging data in batch mode between applications, particularly in the retail sector. This...
Read full review of Talend Data Management Platform »
Anonymous User
IT Manager at a insurance company
Talend has different modules. Talend has Talend Data integration (DI), Talend Data Quality (DQ), Talend MDM, and...
Read full review of Talend Data Quality »
Anonymous User
IT Manager at a insurance company

Read full review of Talend Data Integration »
SivanandamKrishnan
Director of analytics at Analytics Aura
The main use cases for Talend Data Fabric include setting up a data lake to enable the data platform.
Read full review of Talend Data Fabric »

Review 1 of 5

Customer Service

Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence by Quest »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler by Quest »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve by Quest »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler by Quest »
Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve by Quest »
Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of erwin Data Catalog by Quest »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
When we were working with third-party providers, they were giving very good support.
Read full review of erwin Data Modeler by Quest »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler by Quest »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve by Quest »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Solution Architect at a pharma/biotech company
We have used the technical support several times. It's really different based on the complexity of the task. Usually,...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Delivery Director at a computer software company
The response time for technical support is slow.
Read full review of erwin Data Intelligence by Quest »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler by Quest »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler by Quest »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler by Quest »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve by Quest »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve by Quest »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at HCL Technologies
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Release Train Engineer (RTE) at a pharma/biotech company
We have Premier Support, which provides us with quick access to the support team. However, it does not accelerate the...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Director of BI & Analytics at a logistics company
I have interacted with their technical support. I would rate them an eight out of 10.
Read full review of erwin Data Modeler by Quest »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler by Quest »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler by Quest »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Celine Meesseman
Director at Ingenia
I have not been in contact with technical support.
Read full review of Talend Open Studio »
Azhagarasan Annadorai
Founder at Unknown.University
Talend has a support portal and we can get access to the support portal. The initial process could be a little...
Read full review of Talend Open Studio »
Srinivas Mamidipalli
Senior Technical Manager at YASH Technologies
Technical support sometimes struggles to solve memory bottlenecks.
Read full review of Talend Data Management Platform »
Manoj KumarNagarajan
Developer at a tech services company
The technical support team are very supportive and respond quickly based on the severity of the ticket we raise.
Read full review of Talend Data Integration »
Jason Hale
Solution Architect at Waikato Regional Council
Talend's support is good. We've got a lot of solution internally, and they provide third-party support. The only...
Read full review of Talend Open Studio »
Luciano Vernaglia
Partner at Sysvision
Local support from the Talend Data Management Platform can be in Portuguese and sometimes they do not have a...
Read full review of Talend Data Management Platform »
Ali Abdelhafez
Data Management Manager at BBI
We have no support since we use the open-source version.
Read full review of Talend Data Integration »
Rahul Sahay
Data Architect at Prolifics
Talend support is good. We have an account manager who has been very responsive. Everything is driven by an SLA, so...
Read full review of Talend Data Fabric »
Celine Meesseman
Director at Ingenia
I have contacted the product's support team to be able to change the principal user in Talend Management Console.
Read full review of Talend Open Studio »
Anonymous User
Solution Architect at Zaizi Ltd
Customer Service: It is an open-source application; you do not have the customer service. You can refer to the...
Read full review of Talend Open Studio »
Anonymous User
Practice Head, Analytics at a tech services company
I would give technical support of Talend open studio an eight out of ten.
Read full review of Talend Open Studio »
Karthik Babu
Senior Consultant at a tech services company
I have not needed the technical support.
Read full review of Talend Data Quality »
Anonymous User
Business Analytics at a tech services company
I know the support people personally, so yes, I've contacted them for a few inquiries every now and then. None of...
Read full review of Talend Data Management Platform »
Anonymous User
Expert Consultant CRM at a tech services company
I have not used the support from Talend Open Studio.
Read full review of Talend Open Studio »
Anonymous User
Information Architect at a healthcare company
Customer Service: Customer service was good most of the time. Answers came in a timely fashion. Technical Support: It...
Read full review of Talend Data Quality »
Olfa Boudakim
BI developer at a comms service provider
As it's open-source, there is no commercial support. We just use the forums and ask the community when we need help.
Read full review of Talend Open Studio »
Anonymous User
Practice Head, Analytics at a tech services company
Technical support is pretty good. I would rate them at an eight out of ten. We've been satisfied with the level of...
Read full review of Talend Open Studio »
Anonymous User
Implementation Specialist, Individual Contributor at a computer software company
I didn't open any cases with technical support. I would need a license from Talend to get support.
Read full review of Talend Open Studio »
Christopher Hafer
Integration Engineer II at a university
I've had no problems with tech support - they're willing to work with me as an advanced user to figure out solutions.
Read full review of Talend Data Management Platform »
MAHMOUD MOHAMMED ABDELAZIZEITA
Software Engineer at Higher Colleges of Technology
I did not contact Talend technical support.
Read full review of Talend Data Management Platform »
Anonymous User
Head of Data at a insurance company
They've been good.
Read full review of Talend Open Studio »
Elio-Bonazzi
Developer
The fact that the technical support is out of China means that sometimes the engineers don't have a good command of...
Read full review of Talend Open Studio »
Franklin Nascimento
Principal Associate at Data Meaning, Inc.
Talend support is good.
Read full review of Talend Open Studio »
Anonymous User
IT Manager at a tech services company
Customer Service: N/A Technical Support: N/A
Read full review of Talend Data Management Platform »
Shanthan Kakulavaram
Software Developer at a tech consulting company
Technical support is good. I would give it a nine out of ten.
Read full review of Talend Data Quality »
Anonymous User
Chief Data Architect at Lucid Technologies & Solutions
Customer Service: I have not used customer service that much. Technical Support: Being open source, technical support...
Read full review of Talend Open Studio »
SivanandamKrishnan
Director of analytics at Analytics Aura
The support is not very good. The team is not well-trained, and resolving a ticket can require several discussions....
Read full review of Talend Data Fabric »
Anonymous User
Senior Enterprise Information Architect at a transportation company
To be frank, at the beginning, it was very, very difficult. Now, I think that Talend understands what our challenges...
Read full review of Talend Data Fabric »
SivanandamKrishnan
Director of analytics at Analytics Aura
Talend Open Studio needs to improve on its documentation and support.
Read full review of Talend Open Studio »
R7634n
Senior Big Data and Integration Consultant at a tech services company
Technical support is great. The moment you raise a ticket, depending on what SLA you have, they tend to respond...
Read full review of Talend Open Studio for MDM »

Review 1 of 30

Technical Support

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