Compare erwin by Quest vs Talend

erwin by Quest

Based on 79 reviews.

Talend

Based on 107 reviews.

Overview

Information Not Available

Talend is an open source software vendor that provides data integration, data management, enterprise application integration and big data software and services. Headquartered in Redwood City, California, Talend has offices in North America, Europe and Asia, and an international network of technical and service partners. Customers include eBay, Virgin Mobile, Sony Online Entertainment, Deutsche Post and Allianz.

Sample Customers

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

Popular Solutions

erwin Data Modeler by Quest

11 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

5 reviews

Talend Open Studio

13 reviews

Talend Data Management Platform

6 reviews

Talend Data Quality

2 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Jason Hale
Solution Architect at Waikato Regional Council
It used to be Talend Open Studio, and I've got a paid version that's fully supported by Talend. Now, it's called...
Read full review of Talend Open Studio »
Selim Seddiki
Consultant en intelligence décisionnelle at VO2 Group
Our use case involves exchanging data in batch mode between applications, particularly in the retail sector. This...
Read full review of Talend Data Management Platform »
Anonymous User
IT Manager at a insurance company
Talend has different modules. Talend has Talend Data integration (DI), Talend Data Quality (DQ), Talend MDM, and...
Read full review of Talend Data Quality »
Anonymous User
IT Manager at a insurance company

Read full review of Talend Data Integration »
SivanandamKrishnan
Director of analytics at Analytics Aura
The main use cases for Talend Data Fabric include setting up a data lake to enable the data platform.
Read full review of Talend Data Fabric »

Review 1 of 5

Customer Service

Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve by Quest »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence by Quest »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler by Quest »
Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of erwin Data Catalog by Quest »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler by Quest »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve by Quest »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Release Train Engineer (RTE) at a pharma/biotech company
We have Premier Support, which provides us with quick access to the support team. However, it does not accelerate the...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Senior Solution Architect at a pharma/biotech company
I rate erwin's support a nine out of ten.
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Data Architect at a government
The support personnel are a bit slow in responding. The vendor talks about providing 24/7 support, but it could take...
Read full review of erwin Data Modeler by Quest »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Delivery Director at a computer software company
The response time for technical support is slow.
Read full review of erwin Data Intelligence by Quest »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
Read full review of erwin Data Modeler by Quest »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Director of the Division Consulting Business Process and Director of Enterprise Architecture at a tech services company
The people who know how to manage Evolve are Indian, but the company is based in London, so sometimes it can take a...
Read full review of erwin Evolve by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve by Quest »
Anonymous User
Senior Data Warehouse Architect at a financial services firm
I have interacted with erwin's technical support lately regarding the server version and they have been very...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve by Quest »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve by Quest »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Senior Director at a retailer
In terms of the support that I'm getting, I'm able to get all my requests fulfilled. The only thing that happened was...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve by Quest »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Costin Marzea
CTO, Founder at SmartStreams Software
When you ask questions, the support team asks you additional questions to be more specific. It's a little complex to...
Read full review of Talend Open Studio »
Aymen ANNOUN
Solutions Architect at El Djazair Information Technology (ELIT)
Regarding Talend Data Management Platform, I want to communicate with the support team of Talend because the...
Read full review of Talend Open Studio »
Antoine JACOB
Decision-making & data management manager at Erilia
Customer service needs a better approach.
Read full review of Talend Open Studio »
Celine Meesseman
Director at Ingenia
I have contacted the product's support team to be able to change the principal user in Talend Management Console.
Read full review of Talend Open Studio »
Jean-Luc Trescases
Consultant at Prolyx
Technical support is helpful and responsive. I just started a new project with a customer, and they do have support...
Read full review of Talend Data Management Platform »
Srinivas Mamidipalli
Senior Technical Manager at YASH Technologies
Technical support sometimes struggles to solve memory bottlenecks.
Read full review of Talend Data Management Platform »
Archan Chatterje
Consultant at Keyrus
We contact support frequently, and they are great. I haven't had a bad experience yet.
Read full review of Talend Data Management Platform »
Shahzad Ghori
Senior Manager MI & BI (Senior Vice President) at Faysal Bank Limited
We have never received responses to our queries from the company, so we are totally unsatisfied with the support.
Read full review of Talend Open Studio »
Badrakh V
Information System Architect at Astvision
We have not been in contact with technical support. Any problems that we have had so far, we have been able to solve...
Read full review of Talend Open Studio »
Krishna Ghanta
Managing Partner at Vertiv
Technical support is average. I would rate them 3.5 out of 5.
Read full review of Talend Data Management Platform »
Sheshukumar Guntuka
Managing Consultant, Techno-Functional, Integration Architect at Gauri Ltd
I would rate the technical support of Sopera Advanced Service Factory a nine out of ten.
Read full review of Sopera Advanced Service Factory »
Anonymous User
Practice Head, Analytics at a tech services company
Technical support is pretty good. I would rate them at an eight out of ten. We've been satisfied with the level of...
Read full review of Talend Open Studio »
Christopher Hafer
System Analyst II at a healthcare company
In the beginning, Customer Support helped a lot. Now that I know more, I would like them to respond with information...
Read full review of Talend Data Management Platform »
Anonymous User
Director at a comms service provider
We've used the technical support team a few times and they were very helpful. So I'm really satisfied with the...
Read full review of Talend Data Fabric »
Josep Navarro
Solution Principal at DXC
I've never tried to contact technical support. I don't have any feedback as to the quality of their services.
Read full review of Talend Open Studio »
Anonymous User
Principal Consultant at a tech consulting company
Technical support has been quite good. We are very happy with them so far. Of course, they could always be more...
Read full review of Talend Open Studio »
Anonymous User
Director of Information Manager Unit at BCI
Customer Service: Low here, at Mozambique.Technical Support: Low here, at Mozambique.
Read full review of Talend Open Studio »
Anonymous User
Developer
Customer Service: Excellent Technical Support: Excellent
Read full review of Talend Data Quality »
SivanandamKrishnan
Director of analytics at Analytics Aura
Talend Open Studio needs to improve on its documentation and support.
Read full review of Talend Open Studio »
R7634n
Senior Big Data and Integration Consultant at a tech services company
Technical support is great. The moment you raise a ticket, depending on what SLA you have, they tend to respond...
Read full review of Talend Open Studio for MDM »
Anonymous User
Senior Data Engineer at a tech services company
The customer support is one of the biggest issues I have with the product. The support itself is not always very...
Read full review of Talend Open Studio »
Anonymous User
Practice Head, Analytics at a tech services company
I would give technical support of Talend open studio an eight out of ten.
Read full review of Talend Open Studio »
Anonymous User
IT Manager at a tech services company
Customer Service: N/A Technical Support: N/A
Read full review of Talend Data Management Platform »
Anonymous User
Senior Enterprise Information Architect at a transportation company
To be frank, at the beginning, it was very, very difficult. Now, I think that Talend understands what our challenges...
Read full review of Talend Data Fabric »
SivanandamKrishnan
Director of analytics at Analytics Aura
The support is not very good. The team is not well-trained, and resolving a ticket can require several discussions....
Read full review of Talend Data Fabric »
Martin Stufi
CEO at Solutia, s.r.o.
We have never used any kind of support from Talend, as a vendor. All of the problems that we have encountered, we...
Read full review of Talend Open Studio »
Christopher Hafer
Integration Engineer II at a university
I've had no problems with tech support - they're willing to work with me as an advanced user to figure out solutions.
Read full review of Talend Data Management Platform »
Anonymous User
Expert Consultant CRM at a tech services company
I have not used the support from Talend Open Studio.
Read full review of Talend Open Studio »
Jay Sto Tomas
Board Member at PhilRep Realty Corp.
We haven't availed ourselves of technical support yet so I don't know.
Read full review of Talend Open Studio »
Olfa Boudakim
BI developer at a comms service provider
As it's open-source, there is no commercial support. We just use the forums and ask the community when we need help.
Read full review of Talend Open Studio »

Review 1 of 30

Technical Support

No Data Available

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