Compare erwin by Quest vs Talend

erwin by Quest

Based on 78 reviews.

Talend

Based on 105 reviews.

Overview

Information Not Available

Talend is an open source software vendor that provides data integration, data management, enterprise application integration and big data software and services. Headquartered in Redwood City, California, Talend has offices in North America, Europe and Asia, and an international network of technical and service partners. Customers include eBay, Virgin Mobile, Sony Online Entertainment, Deutsche Post and Allianz.

Sample Customers

erwin Data Intelligence by Quest

Oracle, Infosys, GSK, Toyota Motor Sales, HSBC

Popular Solutions

erwin Data Modeler by Quest

12 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

7 reviews

Talend Open Studio

16 reviews

Talend Data Quality

2 reviews

Talend Data Management Platform

8 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

15%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
We are implementing erwin to streamline data modeling and automate network changes for increased efficiency and...
Read full review of erwin Data Modeler by Quest »
ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Srinivas Mamidipalli
Senior Technical Manager at YASH Technologies
Our company uses the solution to provide data integration services for customers. Most of our implementations are...
Read full review of Talend Data Management Platform »
Jason Hale
Solution Architect at Waikato Regional Council
It used to be Talend Open Studio, and I've got a paid version that's fully supported by Talend. Now, it's called...
Read full review of Talend Open Studio »
AntonioFonseca
Superintendente de TI (CIO) at a insurance company
Our primary use case involves integrating diverse data sources into our projects. These sources include data servers,...
Read full review of Talend Data integration »
KrishnaBaddam
Presales Manager at Artha Solutions
Talend Data Fabric is more than just a typical integration tool; it's a comprehensive suite of tools that includes...
Read full review of Talend Data Fabric »
Anonymous User
IT Manager at a insurance company
Talend has different modules. Talend has Talend Data integration (DI), Talend Data Quality (DQ), Talend MDM, and...
Read full review of Talend Data Quality »

Review 1 of 5

Customer Service

Erika Lara
Senior IT Auditor at Banking
The solution has a good support center. They provide responses quickly, in about a day.
Read full review of erwin Data Modeler by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
I did not use much tech support. I used it only at the beginning to set it up, and it was good.
Read full review of erwin Data Catalog by Quest »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler by Quest »
Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of erwin Data Catalog by Quest »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve by Quest »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence by Quest »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve by Quest »
Ahmad AlRjoub
Data Management Consultant at CompTechCo
I rate erwin customer support nine out of 10. We purchased premium support, which is crucial because we have a lot of...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve by Quest »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence by Quest »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler by Quest »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler by Quest »
Reviewer87539
Senior Project Manager at a tech services company
The support is okay and I am satisfied with it. However, it's a little slower getting support for the role that I'm...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Director of BI & Analytics at a logistics company
I have interacted with their technical support. I would rate them an eight out of 10.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler by Quest »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler by Quest »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve by Quest »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of erwin Data Intelligence by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve by Quest »
Beverly King De Loach
Architecture Manager at CIGNA Corporation
Customer service is fantastic. I know a lot of the guys by first name that work in tech support. When we have a...
Read full review of erwin Data Modeler by Quest »

Review 1 of 30

Sivanandam Krishnan
Practice Lead at GainInsights Solutions
Talend Open Studio needs to improve on its documentation and support.
Read full review of Talend Open Studio »
Azhagarasan Annadorai
Founder at Unknown.University
Talend has a support portal and we can get access to the support portal. The initial process could be a little...
Read full review of Talend Open Studio »
Aymen ANNOUN
Solutions Architect at El Djazair Information Technology (ELIT)
Regarding Talend Data Management Platform, I want to communicate with the support team of Talend because the...
Read full review of Talend Open Studio »
Ali Abdelhafez
Data Management Manager at BBI
We have no support since we use the open-source version.
Read full review of Talend Data integration »
Jean-Luc Trescases
Consultant at Prolyx
Technical support is helpful and responsive. I just started a new project with a customer, and they do have support...
Read full review of Talend Data Management Platform »
Luciano Vernaglia
Partner at Sysvision
Local support from the Talend Data Management Platform can be in Portuguese and sometimes they do not have a...
Read full review of Talend Data Management Platform »
Srinivas Mamidipalli
Senior Technical Manager at YASH Technologies
Technical support sometimes struggles to solve memory bottlenecks.
Read full review of Talend Data Management Platform »
Antoine JACOB
Decision-making & data management manager at Erilia
Customer service needs a better approach.
Read full review of Talend Open Studio »
MAHMOUD MOHAMMED ABDELAZIZEITA
Software Engineer at Higher Colleges of Technology
I did not contact Talend technical support.
Read full review of Talend Data Management Platform »
Anonymous User
Senior Enterprise Information Architect at a transportation company
To be frank, at the beginning, it was very, very difficult. Now, I think that Talend understands what our challenges...
Read full review of Talend Data Fabric »
Anonymous User
Principal Consultant at a tech consulting company
Technical support has been quite good. We are very happy with them so far. Of course, they could always be more...
Read full review of Talend Open Studio »
Anonymous User
Executive Director and Business Unit Manager at a tech company
I consulted a lot of product forums, but I did not ask for support from Talend.
Read full review of Talend Data Quality »
Josep Navarro
Solution Principal at DXC
I've never tried to contact technical support. I don't have any feedback as to the quality of their services.
Read full review of Talend Open Studio »
Jay Sto Tomas
Board Member at PhilRep Realty Corp.
We haven't availed ourselves of technical support yet so I don't know.
Read full review of Talend Open Studio »
Peter Birksmith
(2IC) Senior System Analyst at a insurance company
Support tends to be good for the usual types of issues, but once a problem gets more complex and deeply into the nuts...
Read full review of Talend Open Studio »
Anonymous User
Technical Team Lead at a pharma/biotech company
Customer Service: Very nice customer service Technical Support: Excellent support from the technical support team
Read full review of Talend Data Quality »
Dries Nuyts
Data Consultant at a tech vendor
My experiences with support have been quite good. I’ve never had issues which weren’t resolved, or where I had the...
Read full review of Talend Data Quality »
Kpasha Pasha
Data Engineer at Pharos Analytics Lab
I haven't communicated with the solution's technical support since one can quickly grab any information from the...
Read full review of Talend Open Studio »
Anonymous User
Program Manager at a manufacturing company
Talend's technical support isn't very good and not worth the money we spend on it.
Read full review of Talend Open Studio »
Anonymous User
Business Analytics at a tech services company
I know the support people personally, so yes, I've contacted them for a few inquiries every now and then. None of...
Read full review of Talend Data Management Platform »
Anonymous User
IT Manager at a insurance company
Sometimes, we have challenges because they don't understand the business, but we have to explain it to them. I can't...
Read full review of Talend Data Quality »
Anonymous User
Practice Head, Analytics at a tech services company
Technical support is pretty good. I would rate them at an eight out of ten. We've been satisfied with the level of...
Read full review of Talend Open Studio »
Anonymous User
Solution Architect at Zaizi Ltd
Customer Service: It is an open-source application; you do not have the customer service. You can refer to the...
Read full review of Talend Open Studio »
Krishna Ghanta
Managing Partner at Vertiv
Technical support is average. I would rate them 3.5 out of 5.
Read full review of Talend Data Management Platform »
Anonymous User
Expert Consultant CRM at a tech services company
I have not used the support from Talend Open Studio.
Read full review of Talend Open Studio »
Anonymous User
Systems Integration Specialist at a university
I really haven't reached out to technical support. I've been just doing it on my own, going through forums, blogs,...
Read full review of Talend Data Management Platform »
Sheshukumar Guntuka
Managing Consultant, Techno-Functional, Integration Architect at Gauri Ltd
I would rate the technical support of Sopera Advanced Service Factory a nine out of ten.
Read full review of Sopera Advanced Service Factory »
Anonymous User
Implementation Specialist, Individual Contributor at a computer software company
I didn't open any cases with technical support. I would need a license from Talend to get support.
Read full review of Talend Open Studio »
Anonymous User
Director at a comms service provider
We've used the technical support team a few times and they were very helpful. So I'm really satisfied with the...
Read full review of Talend Data Fabric »
Brian Dandeneau
Business Process and Strategy Specialist Advisor at NTTData
We never really had to use it before and never really had a big issue. We only had smaller issues when we first...
Read full review of Talend Data Management Platform »

Review 1 of 30

Technical Support

No Data Available

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