Compare Fortinet vs NetAlly

Fortinet

Based on 1786 reviews.

NetAlly

Based on 108 reviews.

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

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Sample Customers

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiTester

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Fortinet FortiGate IPS

Riverside Healthcare, Salt Lake City, Dell SecureWorks, Credit Bank Zagreb

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

AirMagnet Survey

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Fortinet FortiGate

48 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

24 reviews

AirMagnet Survey

3 reviews

NetAlly EtherScope nXG

5 reviews

LinkRunner

2 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Computer Software Company

11%

Government

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

David-Prusynski
Senior Network Engineer at a healthcare company
I use it mainly for three things. For one, I use it for wired connection. I also use it for a couple of things on the...
Read full review of AirCheck G3 »
Jesse_B
Manager of networks and infrastructure at a government
I have LinkRunner G2, and I use this product for testing and troubleshooting. I am able to test my network...
Read full review of LinkRunner »
David Olofson
Manager at DD&P Services LLC
We're not using AirMagnet primarily for predictive analysis—it's mostly checking signals in real-time. The vast...
Read full review of AirMagnet Survey »
Scott_Smith
Independent Consultant at a comms service provider
We have used it for 10 gigabit performance testing. Originally, when we first got the device, for about the first...
Read full review of NetAlly EtherScope nXG »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR

Read full review of OneTouch AT Network Assistant »

Review 1 of 5

Customer Service

Jesus Izaguirre
Solutions Integrator at ASC
The technical support is very good.
Read full review of Fortinet FortiGate Cloud »
Jovan Jovanovic
Security Team Lead at Comtrade Group
The customer support is very slow. The engineer who answers the technical support call, email, or phone call,...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Andriejus Artamonovas
IT Specialist at DataBank
Fortinet support is really helpful and responsive, even for the lowest level tickets. They usually respond within two...
Read full review of Fortinet FortiPortal »
MOHAN SUKUMAR
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
Fortinet provides a prompt response. However, the resolution process is slow. While their response time is quick,...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Nikorn Soemklang
Director - Technical & Services at Bangkok Business Solutions
I've never used technical support and have never reached out to them in the past.
Read full review of Fortinet FortiMail »
Mohd.Rivai
Network Security Engineer at a tech services company
The technical support was quite good.
Read full review of Fortinet FortiGate »
Jaffar Ali
Director Technical Services at TechnoBIZ
I would rate its technical support services seven out of ten.
Read full review of Fortinet FortiGate SWG »
Wellington Malagutti
Security Specialist at a tech services company
The technical support is really good. The technicians have extensive knowledge about their product, and the proximity...
Read full review of Fortinet FortiWeb Cloud WAF-as-a-Service »
SandroQuinto
IT Coordinator at Plasser do Brasil
Technical support has been great. We are satisfied with their capabilities.
Read full review of Fortinet FortiGate Cloud »
MdZaman
IT manager at a agriculture
Whenever we faced problems our vendors who are supporting Fortinet FortiGate Cloud have raised a ticket on our...
Read full review of Fortinet FortiGate Cloud »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
We were satisfied with the technical support from Fortinet FortiGate.
Read full review of Fortinet FortiGate »
David Carlson
CIO at Camco Mfg.
I rate Fortinet support eight out of 10.
Read full review of Fortinet FortiGate SWG »
Daniel Vukadinovic
Techology Operations Lead at a computer software company
I contacted their support in the first week of January when we had that issue with the API, and that was sorted out...
Read full review of Lacework FortiCNAPP »
Anonymous User
Head of IT
Fortinet's technical support is helpful.
Read full review of Fortinet FortiManager »
Viswanathan Selvakumar
Senior Manager at Allsec Technologies Ltd
Technical support is responsive. I would rate it eight out of ten.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Data Center Operations and Customer Support Manager at a tech services company
Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure...
Read full review of Fortinet FortiGate »
Flamur Prapashtica
Head of Security Management at Ipko Telecommunications
The Fortinet FortiMail team provided great support. On a scale of one to five, I'll give it the highest score, which...
Read full review of Fortinet FortiMail »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
I do not have access to technical support. In Iran, we have sanctions, and so we cannot get support.
Read full review of Fortinet FortiAnalyzer »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
I can't use the technical support because of some sanctions in Iran.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Claude Mualuko
Information Security Engineer at a tech services company
Support is amazing.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Ahmed-Fawzy
Sr. Network Architect at a manufacturing company
The communication with customer support is fine from an administration perspective. But it's lacking documentation on...
Read full review of Fortinet FortiNAC »
Iz
Assistant Manager (Infrastructure) at SISTIC
Customer Service: An eight and a half out of 10. Technical Support: They are able to identify an issue and resolve it...
Read full review of Fortinet FortiGate »
Marcelo Lima Rocha
Owner at VM7 TECHFABER
We have encountered some issues with the support. Although it is included in the solution, the support could be faster.
Read full review of Fortinet FortiGate SWG »
Anonymous User
IT Support Specialist at Hisense SA
I've never had any issues yet, and therefore, I've never actually contacted support.
Read full review of Fortinet FortiGate Cloud »
Tejesh S
Technical Associate at IntimeSolutions
We have raised multiple tickets for cases, but we didn't receive the exact support we needed. There is some lag in...
Read full review of FortiSASE »
Avraham Sonenthal
Senior Network Engineer at a government
Our partner is the one who runs the system, so if we need technical support then it is them that we contact.
Read full review of Fortinet FortiClient »
Giuseppe Greco
Security architect at ASD
The customer service and support are good. Although, the only point I don't like is that they take too much time to...
Read full review of Fortinet FortiClient »
Daniel Gorham
Senior Network Architect at Combat Networks
Their technical support is very good. Every time we've had to open up a case or get their help, if we surpass that...
Read full review of Fortinet FortiGate »
Anonymous User
Network and Security Manager at a consumer goods company
The response is very quick and they can visually resolve our problems in a short period.
Read full review of Fortinet FortiGate »
Marcelo Canedo
Presales IT at a tech services company
I would rate the customer service and support of Fortinet FortiSIEM a four out of five. They are quite good.
Read full review of Fortinet FortiSIEM »

Review 1 of 30

Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
Dan Jones
Principle Wireless Engineer at Natilik
I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do...
Read full review of NetAlly EtherScope nXG »
Doug Dickerson
Manager at Northwestern
The few times that I've interfaced with technical support, I've found them to be knowledgeable on their product. This...
Read full review of NetAlly EtherScope nXG »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
Preston Dunn
Owner at Warehouse 5 LLC
We send it out for Ally Care. NetAlly offers the maintenance for anything that is not just wiping the screen down...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer at a healthcare company
In the beginning, I asked for the possibility to export to flash drives. They have since fixed that with software....
Read full review of AirCheck G3 »
Robin Puliparambil
Senior Network Engineer at MATRIXCNI
I haven't needed to contact technical support.
Read full review of LinkRunner »
Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey »
ManuelGuerrero
IT Support Specialist III at Citrus College
I have never been in contact with technical support.
Read full review of LinkRunner »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey »
Garin Ganis
Curator at Benhil951 Reading room
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
Wayne Inniss
Field Support Manager at a manufacturing company
Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Manager, Enterprise Infrastructure And Operations at a financial services firm
I had a couple issues a long time ago primarily around lockups and those types of issues. Also, when we were...
Read full review of AirMagnet Survey »
Terry Sawchuk
Customer Systems Analyst (Senior Design) at a comms service provider
The Gold Support is the best that I have dealt with. Everyone that I have encountered is very knowledgeable with the...
Read full review of AirMagnet Survey »
Anonymous User
Engineer Radio Networks at a comms service provider
Technical support is 8/10. I had one call with the support; they solved easily my problem.
Read full review of AirMagnet Survey »
Anonymous User
National Networking And Wireless Service Manager at a tech services company
The quality of technical support varies for me. I was a 1099 contractor for quite some time. The AirMagnet software...
Read full review of AirMagnet Survey »
Anonymous User
System Engineer Wlan at a tech services company
So far, we haven’t needed technical support for this product.
Read full review of AirMagnet Survey »
IAN DEWHIRST
Technical Support Engineer at A&O IT Group Limited
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey »
Anonymous User
Project Engineer at a tech services company
I haven't needed to call in for support yet.
Read full review of AirMagnet Survey »
Movses Tovmasyan
Engineer Support at Cisco
I didn't use technical support for the device. I used the manual that came with it, and that was about it.
Read full review of NetAlly EtherScope nXG »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey »
Stuart Kendrick
Systems Engineer at a consultancy
NetAlly’s technical support is excellent. You send them an email and they respond rapidly and accurately and...
Read full review of LinkRunner »
Ryan Ulrick
Consulting Engineer at CDW
I have not had to interact with their technical support, which I think shows a lot, since I use it pretty regularly.
Read full review of NetAlly EtherScope nXG »
Anonymous User
PC Specialist at a manufacturing company
I worked with technical support when I was first learning how to use the software. They were helpful and willing to...
Read full review of AirMagnet Survey »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey »
Anonymous User
Information Technology Specialist at a government
I have not used the technical support.
Read full review of AirMagnet Survey »

Review 1 of 30

Technical Support

No Data Available

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