Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1781 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: March 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: March 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

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Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

51 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

25 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Ali Mohamed
Account Manager at Cairo International Airport Co.
I rate Fortinet support nine out of 10. It's excellent.
Read full review of Fortinet FortiSIEM »
MuhammadJahangir
Senior Manager Tech Compliance at Qenta Inc.
Customer service is good. It's not extraordinary yet not bad either. I would rate them a seven out of ten.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Kehinde Bankole
Manager IP Network Security Planning at MTN
The platform does not have proper support for Africans.
Read full review of Fortinet FortiManager »
Himali Bhatta
Technical Officer at Leads Innovation
Support is good. A local organization provides us with first-level support. I have raised a few cases with them.
Read full review of FortiGate Next Generation Firewall (NGFW) »
MuhammadHaris
Technical Lead at Lemon Commuications
I'm not sure if there is a local person in Pakistan. Whenever I try to contact support, there is always a delay and I...
Read full review of Fortinet FortiGate-VM »
Nikesh Kakshapti
Assocciate Solution Engineer at LogPoint
The support team was great, technically proficient, and helped with numerous bugs.
Read full review of Fortinet FortiSIEM »
Luke_Smith
IT Infrastructure Lead at Harmony Gold Australia
The customer service and support are good. I can contact them online or over the phone.
Read full review of Fortinet FortiGate »
Brian Massey
Network Administrator at a educational organization
The customer service is satisfactory. I have been able to reach the necessary contacts without being bounced around,...
Read full review of Fortinet FortiOS »
Batu Akalin
Corporate Information Technology Security Manager at AG ANADOLU HOLDİNG A.S.
I rate Fortinet support 9 out of 10.
Read full review of Fortinet FortiNAC »
Shehzad Ali
Information Security and Compliance Officer at Carnation
At our company, we have Fortinet certified experts in-house, so most of the issues are solved without tech support...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Bino Chacko
Sr. Network Engineer at Sultan Qaboos University
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a...
Read full review of Fortinet FortiGate IPS »
Rutul SHah
CXO at Aariha Enterprise Private Limited
The technical support is very good. However, we do not use them often because we have our own technical team that is...
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Manager BU Network/Security at a tech services company
The support is bad. Unfortunately, they are very late in responding to our requests. It takes too much time.
Read full review of Fortinet FortiADC »
Anonymous User
Product Manager at a comms service provider
They are very knowledgeable and helpful.
Read full review of Fortinet FortiGate »
Sadiq Mbiyu
Tecnical manager at Watronix Information Technology Ltd
The support from Fortinet is very good. They provide excellent guidance, and their community has several documents...
Read full review of FortiMonitor »
Anonymous User
Systems Administrator at a international affairs institute
After everything was implemented, we did not use technical support. We have not needed the support.
Read full review of Fortinet FortiClient »
AlaaAlShaikh
Business Development Manager at a retailer
The response from Fortinet is very fast. We use them for integration with the Mitel solution, and they are supportive...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Information security officer at a financial services firm
I've dealt with support in the past and found them helpful and responsive.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
IT Operations Director at a tech services company
We've used technical support in the past and we've had pretty good experiences. We're satisfied with the level of...
Read full review of Fortinet FortiGate »
Prdctmangr67
Product Manager & System Engineer at a comms service provider
Technical support is good. I would rate them nine out of ten.
Read full review of Fortinet FortiOS »
Anonymous User
Network Manager at a transportation company
They're very prompt and responsive, and very helpful. In our experience, they responded on the same day and the next...
Read full review of Fortinet FortiGate »
Hend Barbary
Network Security Engineer at GAFI
The solution's technical support is good. When my company faced some problems with the product, I found the...
Read full review of Fortinet FortiWeb »
Anonymous User
Junior Network Engineer at a tech services company
Technical support has two tiers. Typically, if we need help, we have to reach out to Fortigate, who will direct us to...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Systems Engineer at a tech services company
Support is very fast and reliable, but it absolutely depends on the ticket, or what it is comprised of or how hard...
Read full review of Fortinet FortiOS »
Yash Rana
Manager IT at OTE
I will not give good marks on their support team. The support is not good at all. If you call in with an emergency...
Read full review of Fortinet FortiMail »
MarioBrito
chief of cybersecurity at ECSSA El Salvador
We are Fortinet's partner here in Salvador, and the tech support is really good. Their response time is also really...
Read full review of Fortinet FortiSIEM »
MichaelProcyshyn
IT Director at park holidays uk
The times where we used tech support to run through the installation, the setup, the testing, they were first-rate....
Read full review of ShieldX »
Anonymous User
Security Team Leader at a tech services company
Technical support is very competent and quick to answer our questions.
Read full review of Fortinet FortiMail »
Ishwor Shrestha
Security Analyst at netfiniti
The technical support is quite fine. We can communicate with them easily if we need to. If we have a problem or we...
Read full review of Fortinet FortiSIEM »
Anonymous User
Security Expert at a tech services company
Technical support is average; it could improve.
Read full review of Fortinet FortiWeb »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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