Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1763 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

January 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: January 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

January 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: January 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

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Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

52 reviews

Fortinet FortiGate-VM

39 reviews

Fortinet FortiClient

29 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

OcheEluma
Vice President of Infrustructure at Core Technologies Limited
The technical support services are good compared to others like Cisco or Juniper. The team is responsive, and most...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
Their technical support is good. I would rate them a 9 out of 10. They are very responsive.
Read full review of Fortinet FortiAP »
VINAY GUJARATHI
Owner at Mindware Computer Solutions
Technical support is good. However, we're not satisfied with partner support, and we're looking to diversify. We have...
Read full review of Fortinet FortiGate-VM »
Oche Eluma
Network Security Architect at Appzone Group
The technical support team is bad.
Read full review of Fortinet FortiAuthenticator »
Muhammad Jahangir
Manager devops at emergent
Technical support is good. When I create the ticket, they respond to me, engage the engineer, and support is good. No...
Read full review of Fortinet FortiOS »
Andras Solt
Head Of Security at Groupama
We have had to contact technical support. They have been helpful and responsive.
Read full review of Fortinet FortiMail »
Md.Mehedi Hassan
Team Lead Manager at Blue Pill Ltd
I rate the support from Fortinet as ten out of ten. It's excellent.
Read full review of Fortinet FortiWLC »
Javed Hashmi
Chief Technology Officer at Future Point Technologies
Support is one of the areas that they need to look into because as compared to some of the other companies,...
Read full review of Fortinet FortiGate »
Yusuke Murasato
IT Network, Security Engineer at Zuken Netwave
The technical support depends on the technician's expertise. We can't choose any person in the technical support...
Read full review of Fortinet FortiSwitch - Data Center »
Anonymous User
Senior Information Technology Officer at a financial services firm
The solution is good, so I've had no reason to contact Technical Support.
Read full review of Fortinet FortiNAC »
Sabuhi Ismayilov
Cyber Security Senior Specialist at MilliKart llc
We have had some problems related to FortiClient and other products, which is related to Fortinet. We have owned...
Read full review of Fortinet FortiClient »
Vandy Va
Head Of IT Infrastructure at a financial services firm
Technical support is acceptable, and they're good in terms of local support and global support. If they cannot...
Read full review of Fortinet FortiGate »
Simon Coombs
System Administrator at a media company
The support is very good, and we have had no issues.
Read full review of Fortinet FortiGate »
Anonymous User
National Information Systems Manager at a tech services company
We've contacted technical support on several occasions. They've been fine. We have no complaints. We're satisfied...
Read full review of Fortinet FortiSwitch - Data Center »
MatteoMazzei
Security Manager at Yarix S.r.l.
The technical support is good.
Read full review of Fortinet FortiAnalyzer »
Mitku Bitew
Head of Network Administration Section at Zemen Bank S.C.
Fortinet's technical support is good and provides good solutions for us.
Read full review of Fortinet FortiOS »
Anonymous User
Director of Cybersecurity Solutions at a computer software company
They're okay. They used to be really good, but these days, I find them to be just okay. You do have to do some more...
Read full review of Fortinet FortiPortal »
Anonymous User
Data Analyst at a wholesaler/distributor
They handle the support because it's their device. We don't own it; we lease it from Spectrum. So, I can't speak to...
Read full review of Fortinet FortiOS »
HarishKM
Senior Vice President Operations at Alackrity Consols
We had a quick response from support since we have partnered with them.
Read full review of FortiWeb Web Application Firewall (WAF) »
Mohamed Hussein
Security Engineer at a tech consulting company
The technical support was good, they were very fast. They were able to resolve my issues. I have used the support in...
Read full review of Fortinet FortiWeb »
Anonymous User
Senior Consultant at a tech company
FortiCare can provide prompt replies. They have basic knowledge on every single product in the Fortinet family. They...
Read full review of Fortinet FortiAuthenticator »
Konnor Willisobn
Director of Engineering at DeepSee.ai
It's exactly where you want it to be. I can just send them a Slack message. They check in with me quarterly. So,...
Read full review of Lacework FortiCNAPP »
Nour Ikrazah
Network Engineer at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are. I have, however, used...
Read full review of Fortinet FortiGate-VM »
Dikeos Davakis
ICT Manager at Nic. J. Theocarakis
They are very responsive. At first, I had interacted with only the Greece branch of Fortinet, which has only...
Read full review of Fortinet FortiSandbox »
Ahamed Ali Hameed
IT Manager at Hadef & Partners
Technical support is quite good. They have helped me with all of my requests.
Read full review of Fortinet FortiGate »
Edison Ting
Director, Data and Privacy at Resona Merchant bank
The service is very good and timely. They always address the tickets on time, and they are reliable.
Read full review of Fortinet FortiMail »
Anonymous User
Engineering Director at a tech services company
The quality of Fortinet technical support was superior five years ago. However, it has declined over the last few years.
Read full review of Fortinet FortiAP »
Anonymous User
Technical Operations Manager at Turrito Networks
We have been in touch with technical support twice, although it was for FortiGate and FortiAnalyzer. We are happy...
Read full review of Fortinet FortiMail Cloud »
MauricioCorrêa
Full support analyst at Gruppen
I have had no need for customer support.
Read full review of Fortinet FortiADC »
Anonymous User
IP Senior Engineer at a comms service provider
Customer Service: 8/10. Technical Support: 9/10.
Read full review of Fortinet FortiGate »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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