Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1798 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

April 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: April 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

April 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: April 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

54 reviews

Fortinet FortiGate-VM

33 reviews

Fortinet FortiClient

24 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Educational Organization

17%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Yohann David
Tech Leader at Axians
The support team is generally responsive and helpful, but resolution times can vary.
Read full review of Fortinet FortiToken »
Mohamed Gohary
Project Manager at a tech services company
FortiAnalyzer's technical support is helpful.
Read full review of Fortinet FortiAnalyzer »
Esubalew-Berihun
Network Engineer at Ahad
Technical support has been fine. However, we haven't really dealt with them too much. We haven't had any critical...
Read full review of Fortinet FortiGate »
Vijay Bhaskara Maram
Network Engineer at Pyramid IT Solutions Pvt Ltd
The customer support for this solution is good and user-friendly.
Read full review of Fortinet FortiOS »
VINAY GUJARATHI
Owner at Mindware Computer Solutions
The solution's technical support needs to be fast since whenever my company raises a complaint, it takes almost two...
Read full review of Fortinet FortiGate »
Ofelia Madriz V.
General Manager at Continex S.A.
Their technical support is very good.
Read full review of Fortinet FortiSwitch - Secure Access »
DineshKumar28
Senior Manager at Cognizant
Customer support is very responsive, addressing queries in a timely manner. I would rate the customer support ten out...
Read full review of Fortinet FortiGate »
Mohamed Fouad
Cybersecurity Team Leader at Summit Technology Solution
I have received fantastic support.
Read full review of FortiWeb Web Application Firewall (WAF) »
Dennis Guanare
Network Manager at Oceánica de Seguros, S.A.
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiSwitch - Data Center »
BrunoClicque
CEO at iTeam sarl
The customer support team is responsive but relies heavily on external partners for frontline assistance, which can...
Read full review of Fortinet FortiGate IPS »
SUDHANSHU PATHAK
Manager Networking Solutions at CCS Computer's Pvt Ltd
The solution's technical support is good and fast.
Read full review of Fortinet FortiEDR »
Lindsay Mieth
CISO at a religious institution
The technical support is very good.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Data Center Consultant at a tech services company
They have 24/7 support.
Read full review of Fortinet FortiGate SWG »
Anonymous User
Architect of solutions at a comms service provider
Technical support has been pretty good. I know they respond every time. It just takes a few hours. It doesn't take...
Read full review of Fortinet FortiSandbox »
Kofi Osei-Appaw
Consultant at WorldNet ICT Solutions Limited
I've been in contact with technical support a few times and it is good. It might be better, but as far as I'm...
Read full review of Fortinet FortiGate »
Jim Morrill
Network admin at Penobscot Valley Hospital
The tech support is okay. If you have complex problems, there are not enough people to help, and you have to get to a...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Security Presales Consultant at a tech services company
I have not used the support from Fortinet FortiGate. I have solved the issues I have had from using my own experience.
Read full review of Fortinet FortiGate »
JoelSadomba
IT Engineer at BAZ
The technical support gets a seven out of ten rating from me. They are okay.
Read full review of Fortinet FortiClient »
ACHIL TOKO
Consultant at AMH Consulting Group
When you have some problem, they are always available to help.
Read full review of Fortinet FortiManager »
Anonymous User
Independent Consultant at a educational organization
I'd like to see better support. They are okay. They could be better.
Read full review of Fortinet FortiGate-VM »
Albert Chua
Director Of Training And Development, ASEAN Region at Genting Bhd
We have contacted Fortinet support for some minor issues with upgrades to our IPS database.
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Firewall Engineer at a marketing services firm
There are some problems that support cannot give you a logical reason as to why it happened. For example, I had a...
Read full review of Fortinet FortiGate »
Aladin Gaston
Chief Technology Officer at Flex Group
The people involved in calling for support are usually experienced in this field, especially in telecom companies....
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Giorgi Sakhokia
Information Security Officer at State Audit Office
We don't have any experience with international support. The local guys from our partner High Tech Solutions are so...
Read full review of Fortinet FortiWeb »
Anonymous User
Senior Security Engineer at a financial services firm
The customer service and support are very good. They're responsive.
Read full review of Fortinet FortiWeb »
Anonymous User
Technical Presales Engineer at a comms service provider
We don't have direct experience with their technical support team. If we need technical support, we get it from the...
Read full review of Fortinet FortiWeb »
Anonymous User
Head of the Satellite Infrastructure and Operation System Department at a government
Their support needs to be improved. We're not at all happy with their support. It sometimes becomes very difficult to...
Read full review of Fortinet FortiGate »
Ernesto Chang
Presales Engineer at a comms service provider
Technical support is not needed in any sense. We have three years running without hardware appliance incidents or...
Read full review of Fortinet FortiAuthenticator »
Reviewer7009881
Independent Consultant
I have contacted Fortinet's technical support and found them to be pretty responsive and fast. I rate the technical...
Read full review of Fortinet FortiSandbox »
Anonymous User
Partner at a security firm
I'm not using the vendor's technical support. Mostly we have our own in-house resources. I cannot tell if are they...
Read full review of Fortinet FortiSIEM »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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