Compare Fortra vs Mimecast

Fortra

Based on 157 reviews.

Mimecast

Based on 35 reviews.

Overview

Information Not Available

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Sample Customers

Fortra's Terranova Security

Mechanics Cooperative Bank, Musculoskeletal Imaging Consultants

Mimecast Mailbox Continuity

DAC Beachcroft, OceanFirst, Currie & Brown, Alexander Forbes, Lagan Group, Lals Group, Greater Manchester Fire and Rescue Service, Wedlake Bell, Macmillan Cancer Support, Bech-Bruun

Mimecast Awareness Training

TAG Cyber, Thomas Reuters Special Services, Utilidata

Mimecast Web Security

Aftercare, Growthpoint Properties, Vistaprint, Lodders, Methodist Le Bonheur Healthcare, UK bank

Popular Solutions

Fortra's GoAnywhere MFT

16 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

Mimecast Email Security

17 reviews

Mimecast Mailbox Continuity

2 reviews

Mimecast Web Security

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Financial Services Firm

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
We have several use cases. We use it for exchanging files. We use it as a file or SFTP type of storage for B2B type...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Frank Rawson
Managing Director at Conekt Business Group
We use Mimecast to deliver email security to all of our clients. Between all of our customers, we have about 3,000 to...
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
We primarily use the solution for disaster recovery. We are on Office 365 as well, and it is a bit redundant.
Read full review of Mimecast Mailbox Continuity »
AshirbadDasmohapatra
Lead Engineer - Work Modernization at Searce Inc
Mimecast serves as an additional layer for email gateway security and data loss prevention. It also offers email...
Read full review of Mimecast Web Security »

Review 1 of 3

Customer Service

Rob Grafrath
VP, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of Fortra's JAMS »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of Fortra's GoAnywhere MFT »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.
Read full review of Fortra's GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Travis F.
Senior IT Manager at a wholesaler/distributor
I rate Fortra support eight out of 10. I talked to support yesterday. Typically, I'm not calling them about something...
Read full review of Fortra's JAMS »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Fortra's Globalscape Managed File Transfer »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Anonymous User
DBA at a marketing services firm
I would rate the support very high. First, the response time is very good. When we engage the support engineers, they...
Read full review of Fortra's JAMS »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
HarrySun
Development Manager at CREDIT-SUISSE-SERVICES-IN
When I have an issue that I don't know how to fix, I just send an email to them. They are very responsive and...
Read full review of Fortra's JAMS »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of Fortra's GoAnywhere MFT »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of Fortra's GoAnywhere MFT »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Product Manager - RPA at a security firm
Technical support is very good and very prompt. They have a chatbot for partners and clients. Anybody who goes to the...
Read full review of Fortra's Automate »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Fortra's Automate »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of Fortra's JAMS »

Review 1 of 30

Rodrigo Perez
System Administrator at Abu Dhabi University
The solution's technical support team is very good and very responsive.
Read full review of Mimecast Email Security »
TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Email Security »
Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Initially, the support was okay. It's gotten worse as time has gone on.
Read full review of Mimecast Email Security »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Mailbox Continuity »
Mohamed-Kamal
Tech manager at MKTech
Technical support is good. We are happy with the level of support on offer.
Read full review of Mimecast Email Security »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Once the implementation was complete, technical support began to peter off and was lacking.
Read full review of Mimecast Mailbox Continuity »
Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
Read full review of Mimecast Email Security »
Rodney Daniels
Project Manager at TFG
The solution’s technical support is very good.
Read full review of Mimecast Email Security »
Anonymous User
IT System Administrator at a engineering company
They always send you a link to an article rather than call you and talk to you about the problem you're reporting.
Read full review of Mimecast Email Security »
Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
Read full review of Mimecast Mailbox Continuity »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email Security »
Anonymous User
IT Manager at a logistics company
I haven't contacted the tool's support yet.
Read full review of Mimecast Email Security »
Anonymous User
Senior Head of IT at a construction company
The technical support is not great. It is poor at best.
Read full review of Mimecast Email Security »
Anonymous User
IMC Companies at a transportation company
The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone...
Read full review of Mimecast Email Security »
Anonymous User
Inside Solutions Architect at a tech services company
Mimecast has some good support services in place.
Read full review of Mimecast Mailbox Continuity »
Anonymous User
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm
I have not contacted technical support.
Read full review of Mimecast Email Security »
Anonymous User
IT Consultant at a tech services company
We are satisfied with the technical support. We find them to be responsive.
Read full review of Mimecast Email Security »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. It changed recently, and I think that they're in the process of revamping it. I...
Read full review of Mimecast Mailbox Continuity »
Emile Lee
Systems Enginner at y-it
The solution's technical support is quite good.
Read full review of Mimecast Email Security »
Anonymous User
IT- Manager. at a retailer
I have not used the support from the vendor. However, the implementation team is helpful.
Read full review of Mimecast Mailbox Continuity »
MikeYuen
Systems Engineer at Thrive
The technical support services are good.
Read full review of Mimecast Email Security »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Email Security »
Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
Read full review of Mimecast Email Security »
Anonymous User
CEO at a tech services company
Their technical support is pretty good.
Read full review of Mimecast Email Security »

Review 1 of 25

Technical Support

No Data Available

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