Compare Fortra vs Precisely

Fortra

Based on 157 reviews.

Precisely

Based on 9 reviews.

Sample Customers

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Fortra's VCM Enterprise

Enterprise Holdings (EHI)

Precisely Capacity Management

Symphony Health, Wimbledon

Precisely Optimize IDMS

British Telecom

Precisely Optimize DB2

British Telecom

Popular Solutions

Fortra's GoAnywhere MFT

16 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

Infogix Data360 Govern [EOL]

0 reviews

Precisely Assure MIMIX

1 reviews

Precisely Assure QuickEDD

1 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

20%

Computer Software Company

15%

Insurance Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
We have several use cases. We use it for exchanging files. We use it as a file or SFTP type of storage for B2B type...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Ganesh Subbian
System Admin at a media company
I use the solution in my company since it offers more flexibility compared to other software that I have worked with,...
Read full review of Precisely Assure MIMIX »
Anonymous User
Director of Information Technology at a construction company
We used Precisely Assure QuickEDD for our backups.
Read full review of Precisely Assure QuickEDD »
Anonymous User
CEO

Read full review of Pitney Bowes Portrait »
Delmar Assis
CEO at a tech services company
Data360 Govern is all about customer data connecting business objectives and governance needs. The main...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Data Analytics Consultant at velocity
In my previous company, I was a consultant working with this product to provide solutions to our customers. Our...
Read full review of Infogix Data360 Analyze [EOL] »

Review 1 of 5

Customer Service

Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Fortra's Globalscape Managed File Transfer »
DimitrisMakris
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Fortra's Globalscape Managed File Transfer »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of Fortra's GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Kammy Olive
Network and Local Support Manager at a comms service provider
JAMS support is very responsive and they know who I am when I call, so I don't have to go through their making sure...
Read full review of Fortra's JAMS »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Scott Basham
Senior Consultant at Concentrix
The tech support is fantastic; they're highly responsive, skilled, and knowledgeable. We usually get a good response...
Read full review of Fortra's JAMS »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Fortra's Automate »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of Fortra's GoAnywhere MFT »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of Fortra's GoAnywhere MFT »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of Fortra's JAMS »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of Fortra's GoAnywhere MFT »
Jeff R Ewing
Student Services SQL Server Manager at Health Care Compliance Association
I would rate them a 10 out of 10. They get back to you faster than your mom will call you back. When we've had...
Read full review of Fortra's JAMS »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »

Review 1 of 30

Anonymous User
Database Administrator at a tech services company
It is okay. I would rate them a little bit above average. Some of the support resources they have are very good, and...
Read full review of Precisely Assure MIMIX »
Delmar Assis
CEO at a tech services company
Their technical support is amazing. There are no issues in getting correct support from them. It is very easy to get...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Program Manager at a computer software company
I was in touch with their technical support. I would rate them a four out of five.
Read full review of Precisely Assure QuickEDD »
Delmar Assis
CEO at a tech services company
This is one of the best technical support groups that I have dealt with. Infogix support stands out in terms of...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Data Analytics Consultant at velocity
We would do the technical support for systems that we developed, although if it was a problem that was not solvable...
Read full review of Infogix Data360 Analyze [EOL] »
Ganesh Subbian
System Admin at a media company
I rate the technical support an eight out of ten.
Read full review of Precisely Assure MIMIX »
Anonymous User
Managing Director
Good – quick turn around and follow up if issues are not resolved immediately.
Read full review of Trillium Quality »
Anonymous User
Director of Information Technology at a construction company
The solution’s technical support team was very responsive.
Read full review of Precisely Assure QuickEDD »

Review 1 of 8

Technical Support

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