Compare Fortra vs Precisely

Fortra

Based on 164 reviews.

Precisely

Based on 10 reviews.

Sample Customers

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Fortra's VCM Enterprise

Enterprise Holdings (EHI)

Precisely Capacity Management

Symphony Health, Wimbledon

Precisely Optimize IDMS

British Telecom

Precisely Optimize DB2

British Telecom

Popular Solutions

GoAnywhere MFT

16 reviews

JAMS

17 reviews

Automate

12 reviews

Infogix Data360 Govern [EOL]

0 reviews

Precisely Assure MIMIX

1 reviews

Precisely Assure QuickEDD

1 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

19%

Computer Software Company

15%

Insurance Company

13%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Anonymous User
Data Engineer at a consultancy
I usually implement Precisely and Collibra tools for clients to enhance data quality. My main use case involves...
Read full review of Precisely Connect »
Ganesh Subbian
System Admin at a media company
I use the solution in my company since it offers more flexibility compared to other software that I have worked with,...
Read full review of Precisely Assure MIMIX »
Delmar Assis
CEO at a tech services company
Data360 Govern is all about customer data connecting business objectives and governance needs. The main...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Director of Information Technology at a construction company
We used Precisely Assure QuickEDD for our backups.
Read full review of Precisely Assure QuickEDD »
Anonymous User
Data Analytics Consultant at velocity
In my previous company, I was a consultant working with this product to provide solutions to our customers. Our...
Read full review of Infogix Data360 Analyze [EOL] »

Review 1 of 5

Customer Service

Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Automate »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Automate »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Automate »
Anonymous User
President at a tech services company
I rate Alert Logic customer service 10 out of 10.
Read full review of Fortra's Alert Logic MDR »
Pei Wang
Consulting Manager at a computer software company
Tech support for JAMS is generally good, with responsive and helpful engineers. However, there have been instances...
Read full review of JAMS »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of GoAnywhere MFT »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Chauncey Taylor
Network Security Engineer at Modec Inc
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Automate »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of JAMS »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of JAMS »
Rahul S.
IT Director at a wholesaler/distributor
The technical support response time is good but the quality of the response varies.
Read full review of JAMS »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of JAMS »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of JAMS »
Travis F.
Senior IT Manager at a wholesaler/distributor
I rate Fortra support eight out of 10. I talked to support yesterday. Typically, I'm not calling them about something...
Read full review of JAMS »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of GoAnywhere MFT »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of JAMS »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Automate »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Automate »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Automate »
Anonymous User
Product Manager - RPA at a security firm
Technical support is very good and very prompt. They have a chatbot for partners and clients. Anybody who goes to the...
Read full review of Automate »

Review 1 of 30

Anonymous User
Director of Information Technology at a construction company
The solution’s technical support team was very responsive.
Read full review of Precisely Assure QuickEDD »
Delmar Assis
CEO at a tech services company
This is one of the best technical support groups that I have dealt with. Infogix support stands out in terms of...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Database Administrator at a tech services company
It is okay. I would rate them a little bit above average. Some of the support resources they have are very good, and...
Read full review of Precisely Assure MIMIX »
Anonymous User
Program Manager at a computer software company
I was in touch with their technical support. I would rate them a four out of five.
Read full review of Precisely Assure QuickEDD »
Anonymous User
Managing Director
Good – quick turn around and follow up if issues are not resolved immediately.
Read full review of Trillium Quality »
Anonymous User
Data Engineer at a consultancy
My company has direct contact with Precisely, so issues get resolved quickly. However, there are sometimes version...
Read full review of Precisely Connect »
Anonymous User
Data Analytics Consultant at velocity
We would do the technical support for systems that we developed, although if it was a problem that was not solvable...
Read full review of Infogix Data360 Analyze [EOL] »
Ganesh Subbian
System Admin at a media company
I rate the technical support an eight out of ten.
Read full review of Precisely Assure MIMIX »
Delmar Assis
CEO at a tech services company
Their technical support is amazing. There are no issues in getting correct support from them. It is very easy to get...
Read full review of Infogix Data360 Govern [EOL] »

Review 1 of 9

Technical Support

No Data Available

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