Compare Fortra vs UiPath

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Fortra's JAMS

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital

UiPath

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Popular Solutions

Fortra's GoAnywhere MFT

17 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

UiPath

275 reviews

UiPath Process Mining

21 reviews

UiPath Document Understanding

50 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Educational Organization

20%

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
We use Fortra's JAMS as our orchestration and scheduling platform to manage workloads executed on various timelines,...
Read full review of Fortra's JAMS »
Joel Vinas
Senior Analyst at a comms service provider
We primarily used GoAnywhere MFT to transfer files. Our organization had third-party source vendors who needed to...
Read full review of Fortra's GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
We use the solution to automate some repetitive tasks which we execute in IT areas, such as backups, for instance....
Read full review of Fortra's Automate »

Review 1 of 5

José Arthur Brasileiro
General Director | CEO at Virtual Think Tecnologia & Negócios
We use UiPath Document Understanding to extract insurance document data related to vehicle accidents in a pilot...
Read full review of UiPath Document Understanding »
Akhil Addanki
Software Engineer at university of southern california
Currently, we do not have any AI use cases. I work for a healthcare system. Our main use case is using UiPath to...
Read full review of UiPath »
Deepak Digar.
QA Manager at Quorum Software
UiPath is used for a couple of workflow-related activities. We use it for onboarding and other HR tasks. When an...
Read full review of UiPath Test Suite »
Utpal Shah
Manager, Digital Practice at Quess
I mainly use UiPath Orchestrator to run and manage robot tasks. Initially, I mainly focus on scheduling and...
Read full review of UiPath Orchestrator »
MuhammadAli7
Senior Process Automation Analyst at a financial services firm
We use UiPath Process Mining to identify and analyze business processes to understand and pinpoint bottlenecks and...
Read full review of UiPath Process Mining »

Review 1 of 5

Customer Service

Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. The support could be better. I have a favorite support engineer, and I wish the...
Read full review of Fortra's JAMS »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
The customer service is of high quality, and their response is prompt, exemplifying how support should be.
Read full review of Fortra's JAMS »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of Fortra's GoAnywhere MFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Anonymous User
DBA at a marketing services firm
I would rate the support very high. First, the response time is very good. When we engage the support engineers, they...
Read full review of Fortra's JAMS »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Harry Sham
Senior Director of Applications and Deployment Services at Kramer Levin Naftalis & Frankel LLP
It was great working with Ryan. He always answered my emails and was great at pointing me in the right direction.
Read full review of Fortra's Automate »
Rahul S.
IT Director at a wholesaler/distributor
The technical support response time is good but the quality of the response varies.
Read full review of Fortra's JAMS »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Fortra's Automate »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of Fortra's GoAnywhere MFT »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Alex-Taylor
Database Administrator at a government
I rate Fortra's customer service a nine out of ten.
Read full review of Fortra's JAMS »
Travis F.
Senior IT Manager at a wholesaler/distributor
I rate Fortra support eight out of 10. I talked to support yesterday. Typically, I'm not calling them about something...
Read full review of Fortra's JAMS »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
Dexter Tangonan
Database Administrator at a insurance company
We encountered a few issues, but we didn't have any major issues so far. When we encountered an issue that wasn't...
Read full review of Fortra's JAMS »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »

Review 1 of 30

Anant Upadhyay
Game Developer at Gamezlab
I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while...
Read full review of UiPath »
Sahil Passi
Sr Consultant at MindFields Consulting
For UiPath Test Suite support, I've handled communicating with support for some of the client's users, and the team...
Read full review of UiPath Test Suite »
Praveen KumarN
Lead automation engineer at Dentsu
UiPath has one of the strongest community setups. It is really good.
Read full review of UiPath Orchestrator »
Divakar Sarma
Architect/Manager at Deloitte
UiPath Process Mining's support is very good.
Read full review of UiPath Process Mining »
SeanHarvey
Insights analyst at a financial services firm
I would evaluate them very highly. I work with their technical support every time our technical account managers...
Read full review of UiPath »
Jimmy Vu
Software Developer at a construction company
UiPath's support is great.
Read full review of UiPath »
Manoj Helkiah
Group Manager at HCL Technologies
We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good...
Read full review of UiPath Process Mining »
Emilio Valle
Programmer at Banco de Guatemala
Technical support is really great. We had various issues, including those involving other processes and problematic...
Read full review of UiPath Process Mining »
Michel Berthus
Program Manager at Boundaryless
Both technical support and the commercial team need to actively listen to clients. Simply pushing products onto them...
Read full review of UiPath Document Understanding »
Marti Pomes
Senior RPA Developer at a mining and metals company
We have mixed reviews for the technical support and depending on the topic, they will answer faster or slower, more...
Read full review of UiPath »
Anonymous User
Works at a consultancy
My suggestion is to use the forums at https://forum.uipath.com/
Read full review of UiPath »
Jeanette Jones
Supply Chain Business Analyst at Young Living Essential Oils LC
We first created a technical support ticket when we had the issue with the trial license versus our actual license....
Read full review of UiPath »
Raghuveer Murali
RPA Developer at a non-tech company
UiPath is giving very good support. They also have some webinars, which are very helpful in developing our solution....
Read full review of UiPath Document Understanding »
Anonymous User
Sr Digital Transformation Consultant at a tech services company
I haven't used the technical support.
Read full review of UiPath »
Anonymous User
RPA Developer at a computer software company
I have never had issues with online technical support.
Read full review of UiPath Process Mining »
Anonymous User
Manager and Lead - Digital Center of Excellence at a consultancy
I appreciate other benefits, such as UiPath community support and UiPath enterprise product support, because if...
Read full review of UiPath »
Anonymous User
Consultant at a computer software company
I have never personally contacted UiPath's technical support, but my team members have been contacting them for...
Read full review of UiPath »
Anonymous User
Works at a healthcare company
The technical support is fast. They will get back to you within 24-48 hours. However, we normally rely on the UiPath...
Read full review of UiPath »
Anonymous User
Owner/Principal Software Engineer
I go out to the community a bit. I Google looking for what everybody else has said and figure it out. We only have a...
Read full review of UiPath »
Anonymous User
System analyst at a insurance company
UiPath support has been responsive to us.
Read full review of UiPath »
Anonymous User
Deputy branch chief at National Institutes of Health
The technical support for this solution could be improved. They take longer to respond than I would expect. We would...
Read full review of UiPath »
Anonymous User
SharePoint Shifu at a insurance company
Our experience with their customer support has been excellent. We've encountered very few issues that required us to...
Read full review of UiPath »
Shalu Mittal
Software Developer - II at Rackspace Technology
I've never used UiPath technical support.
Read full review of UiPath »
Prateek Sharma
Sr. Consultant at a consultancy
In general, UiPath support is good. It is better than other OEMs. They're usually really good.
Read full review of UiPath »
Go Matsuzaki
Developer at NDI Solutions
I would rate its support team seven out of ten.
Read full review of UiPath »
Anonymous User
Rpa Systems Analyst at a recruiting/HR firm
UiPath's support is generally good, augmented by the assistance of a Technical Account Manager who helps escalate...
Read full review of UiPath »
Alex Birsan
Partner at Filip & Company
We have not used their support.
Read full review of UiPath »
Timothy Green
Director Financial System at a non-tech company
I have not really had to use the support, but I will. I've gone back and forth, and I've lost some of my training....
Read full review of UiPath »
Anonymous User
Robotic and Intelligent Automation Lead at a consultancy
The responses are effective and fast.
Read full review of UiPath »
Anonymous User
Solution architect at a tech vendor
Technical support is readily accessible to us always. I would rate it ten out of ten.
Read full review of UiPath »

Review 1 of 30

Technical Support

No Data Available

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