Compare Fortra vs Veracode

Fortra

Based on 160 reviews.

Veracode

Based on 205 reviews.

Sample Customers

Veracode

Manhattan Associates, Azalea Health, Sabre, QAD, Floor & Decor, Prophecy International, SchoolCNXT, Keap, Rekner, Cox Automotive, Automation Anywhere, State of Missouri and others.

Popular Solutions

Fortra's GoAnywhere MFT

17 reviews

Fortra's JAMS

23 reviews

Fortra's Automate

11 reviews

Veracode

87 reviews

Veracode Security Labs

0 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I use Veracode on a private cloud. When we implement a new solution, it needs to undergo user review. I was...
Read full review of Veracode Security Labs »
Gustavo_Gonzalez
Technical Program Manager at a engineering company

Read full review of Veracode »

Review 1 of 2

Customer Service

Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of Fortra's JAMS »
Joel Vinas
Senior Analyst at a comms service provider
I was very happy with their tech support. Whenever I called or emailed, they responded quickly. For emergencies, they...
Read full review of Fortra's GoAnywhere MFT »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Sumit Mundik
Application Development Senior Analyst at Accenture
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Fortra's Globalscape Managed File Transfer »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is good and quick to respond.
Read full review of Fortra's JAMS »
Anabel Marco
Account Director at Software Greenhouse
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
The customer service is of high quality, and their response is prompt, exemplifying how support should be.
Read full review of Fortra's JAMS »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of Fortra's GoAnywhere MFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of Fortra's GoAnywhere MFT »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of Fortra's JAMS »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Jeff R Ewing
Student Services SQL Server Manager at Health Care Compliance Association
I would rate them a 10 out of 10. They get back to you faster than your mom will call you back. When we've had...
Read full review of Fortra's JAMS »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Fortra's Automate »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Fortra's Automate »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of Fortra's GoAnywhere MFT »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Fortra's Globalscape Managed File Transfer »

Review 1 of 30

Oscar Narvaez
COE Head at a tech services company
I rate Veracode support nine out of 10. We get support from the resellers and direct support from Veracode analysts....
Read full review of Veracode »
EricOlson1
Application Security Program Manager at a tech services company
I'm happy with Veracode's support. We're getting the help we need. I meet with them weekly, and they answer our...
Read full review of Veracode »
Arnab Paul
Cyber Security Consultant at a consultancy
I have engaged in two different types of experiences with technical support. One involves the ticketing system, and...
Read full review of Veracode »
Michea Mbaziira
Insurance Agent at ICEA
The support is slow to respond.
Read full review of Veracode »
Jan Pašek
Tech Lead at a financial services firm
I have only one experience with Veracode support, but it was very positive. I used the schedule consultation feature...
Read full review of Veracode »
Jagusztin Laszlo
Lead Architect, Presales lead at Alerant Zrt.
Their technical support staff is skilled. We have been able to solve all of our problems with them. I wouldn't rate...
Read full review of Veracode »
Kv Rao
Site Leader (India) at Industrial Scientific
I have seen an upward rating of eight or more out of ten. They are very responsive and quick to help with queries...
Read full review of Veracode »
Alice William
Senior Web Developer at a insurance company
I opened a support ticket to use Veracode's consultant feature. When the consultant called me, the consultation was...
Read full review of Veracode »
Deepak Naik
Chief Security Officer at Digite
I rate Veracode support eight out of 10. They are quite good at responding to issues.
Read full review of Veracode »
Devid William
Application Security Coordinator at Banco Votorantim
Technical support is good. They are always communicative and share news and new technologies. They offer new...
Read full review of Veracode »
Boyapati Sivannarayana
Devops Engineer at Accenture
Currently, we do not use support. We don't communicate with them.
Read full review of Veracode »
Robert Hood
Information Security Architect at a tech vendor
I've never had a problem that didn't get solved, or at the very least, get immediate feedback. So, I would say their...
Read full review of Veracode »
Anonymous User
Chief Technology Officer at a tech vendor
Technical support is excellent. It meets our needs.
Read full review of Veracode »
Anonymous User
Cyber Security Engineer at a consumer goods company
Technical support is great. The folks that I have interacted with, from services all the way through to the...
Read full review of Veracode »
Anonymous User
VP of Services at a tech vendor
I have not contacted tech support.
Read full review of Veracode »
Anonymous User
Founder & CEO at a healthcare company
The technical support is amazing! They are very responsive.
Read full review of Veracode Security Labs »
Anonymous User
IT Cybersecurity Analyst at a educational organization
Veracode support is really good. I get a lot of help from them. I've been on a few calls with my developers and...
Read full review of Veracode »
Anonymous User
Enterprise Architect, VP at a financial services firm
There were times when we had to deal with support when we ran scans and we were reviewing results. There were times...
Read full review of Veracode »
Reviewer64985
Principle Consultant at a tech services company
Their technical support is less than stellar. They have essentially two tiers: the technical support and the...
Read full review of Veracode »
Anonymous User
VP at a non-tech company
We have had customers - and it has been our own experience as well - tell us that the support is second to none. They...
Read full review of Veracode »
Anonymous User
Sr. VP Engineering at a computer software company
We bought their premier service package and that allows us to have access to their consultants, their customer...
Read full review of Veracode »
Stephen Cook
Systems Engineer at Shiftmovers
I rate Veracode support a nine out of ten. Veracode's support team has always been helpful. When we contact them by...
Read full review of Veracode »
Anonymous User
Vice President QE Practice at a computer software company
The solution's technical support is good.
Read full review of Veracode »
Anonymous User
Senior Software Developer at a insurance company
We have called them to mitigate some bots because the scan had some type of flaw. I called them and everything was...
Read full review of Veracode Security Labs »
Justin Swanson
Manager of Application Development and Integrations at a university
I rate Veracode support two out of 10. When I raise issues, I expect support to bend over backward and be grateful...
Read full review of Veracode »
Djean Bruno
Security Engineer at a tech vendor
The technical support is excellent.
Read full review of Veracode »
Anonymous User
Senior Project Manager at a computer software company
I've never had a need, up to this point, to reach out to technical support. I haven't really come across any...
Read full review of Veracode »
Anonymous User
Managing Principal Consultant at a tech vendor
I have used their technical support and they are quite good.
Read full review of Veracode »
Anonymous User
CyberSec professional at a manufacturing company
Technical support needs to improve its response times and the details of its responses.
Read full review of Veracode »
Anonymous User
Founder & CEO at a healthcare company
Technical support is phenomenal. They are fabulous and very responsive, it's amazing.
Read full review of Veracode »

Review 1 of 30

Technical Support

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