Compare Fortra vs Vitria

Fortra

Based on 164 reviews.

Vitria

Sample Customers

Vitria BusinessWare

TXU Energy

Popular Solutions

Fortra's GoAnywhere MFT

18 reviews

Fortra's JAMS

22 reviews

Fortra's Automate

14 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Anabel Marco
Account Director at a tech services company
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Anabel Marco
Account Director at a tech services company
I would rate the technical support as a nine out of ten because it is quite fast and courteous. Overall, I find it...
Read full review of Fortra's Automate »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of Fortra's GoAnywhere MFT »
Aaron Johnsen
Senior Systems Engineer at a consumer goods company
JAMS support is fantastic. I've been bothering them for years, and they always get back to me right away. They're...
Read full review of Fortra's JAMS »
Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
The customer service is of high quality, and their response is prompt, exemplifying how support should be.
Read full review of Fortra's JAMS »
Pei Wang
Consulting Manager at a computer software company
Tech support for JAMS is generally good, with responsive and helpful engineers. However, there have been instances...
Read full review of Fortra's JAMS »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. The support could be better. I have a favorite support engineer, and I wish the...
Read full review of Fortra's JAMS »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of Fortra's GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at Accenture
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of Fortra's GoAnywhere MFT »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Travis F.
Senior IT Manager at a wholesaler/distributor
I rate Fortra support eight out of 10. I talked to support yesterday. Typically, I'm not calling them about something...
Read full review of Fortra's JAMS »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
DBA at a marketing services firm
I would rate the support very high. First, the response time is very good. When we engage the support engineers, they...
Read full review of Fortra's JAMS »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Garth Ries
CTO at a financial services firm
JAMS support is as near to perfect as we can get, so I would rate them a nine out of ten. They are the best support...
Read full review of Fortra's JAMS »
PrakashSrivastava
JAMS Admin at a energy/utilities company
Whenever I contact JAMS technical support with questions, I typically receive answers via online chat the same day....
Read full review of Fortra's JAMS »
Jeff R Ewing
Student Services SQL Server Manager at Health Care Compliance Association
I would rate them a 10 out of 10. They get back to you faster than your mom will call you back. When we've had...
Read full review of Fortra's JAMS »

Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.