Compare Heimdal vs SonicWall

Heimdal

Based on 2 reviews.

SonicWall

Based on 253 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Heimdal Email Security

Brother, Symbion, CPH West

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Client

Luton College

Popular Solutions

Heimdal Email Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

SonicWall NSa

22 reviews

SonicWall TZ

18 reviews

SonicWall SMA

3 reviews

Top Industries

Computer Software Company

19%

Comms Service Provider

Financial Services Firm

Media Company

Computer Software Company

17%

Manufacturing Company

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »

Review 1 of 2

Mark Richmond
Chief Technology Officer at Next Level Communications
Capture scans attachments, sending them to a sandbox. It runs executables or PDFs in Windows Server, Linux, and other...
Read full review of SonicWall Capture Security appliance (CSa) »
Sathish Ravichandran
Server & Cloud Architect at Icare
We use the product for VPN connections. It allows establishing rules for user access control, specifying which types...
Read full review of SonicWall TZ »
Sergi Pinto
Internet Manager at MICROBLAU SL
The solution is a security system we install in our customer's office. It's a firewall. We have a control panel to...
Read full review of SonicWall NSa »
In432TchMn89
IT Manager at Citizens Bank
We use SonicWall NSV as the firewall component of our network and security solution.
Read full review of SonicWall NSv »
John Holbel
President at CMIT Solutions
Our clients mainly use it for their firewall protection.
Read full review of SonicWall NSSP »

Review 1 of 5

Customer Service

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 1

Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
Rias_Majeed
CTO at Exceed NetSec Computer Trd LLC
The technical support from SonicWall is okay. I have been in this field for the last 30 years. Therefore, most of the...
Read full review of SonicWall SMA »
Nawapol Boonlerd
Information Security Engineer at BigFish Enterprise Ltd.
We are in Thailand and I'm very happy with the technical support.
Read full review of SonicWall SMA »
Joydeep Dey
System Administrator at Sensorise Digital Services Private Limited
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
Sahil Darji
Network Security Engineer at Khimji Ramdas
Technical support is very good.
Read full review of SonicWall TZ »
Rich Hoult
President at Vector One IT Solutions
I rate SonicWall support six out of 10. The tech support could be better. There's definitely a language barrier when...
Read full review of SonicWall TZ »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Narender Reddy
IT Manager at iLenSys Technologies Pvt Ltd
The solution's technical support team has always answered us whenever we have raised a query.
Read full review of SonicWall Web Application Firewall [EOL] »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Mayur_Patel
Chief Commercial Officer at Mp Online
I am very grateful for the support.
Read full review of SonicWall NSa »
Sadiq Abdulwahab
Network Administrator at N S PHARMACY SDN.BHD.
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Aziz-Ahmed
Group IT Manager at Direct Remit Limited
SonicWall NSa's technical support is quite good because they respond and solve our issues whenever we call them.
Read full review of SonicWall NSa »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Puneet Dobhal
Director at VULPINE SOFTWARE PVT LTD
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
Julio Caceres
Sales Manager at a non-profit
I have used the SonicWall support portal. I mainly use it for firewall issues. It's pretty good and very accessible.
Read full review of SonicWall Capture Client »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
ArunM4
Creative Head/Director at WitBuz
SonicWall NSa has excellent support.
Read full review of SonicWall NSa »
John Holbel
President at CMIT Solutions
Their technical support is very good. If I had to pick between the top three firewalls with all things being equal, I...
Read full review of SonicWall NSSP »
Darshil Sanghvi
Consultant at a tech services company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Anonymous User
Manager at a manufacturing company
We've never contacted technical support in the past. We go through our vendor. We don't call SonicWall.
Read full review of SonicWall NSa »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
Art Leiby
President at The lerepco Group
Technical support used to be very good and now we are dealing with long response times. On a scale of one to ten...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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