Compare Hillstone Networks vs Untangle

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Untangle NG Firewall

North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,

Popular Solutions

Hillstone E-Series

5 reviews

Hillstone T-Series

1 reviews

Hillstone I-Series Server Breach Detection System

1 reviews

Untangle NG Firewall

8 reviews

Untangle Application Control

2 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

16%

Comms Service Provider

14%

Real Estate/Law Firm

Computer Software Company

12%

Comms Service Provider

10%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

TahirMahmood
IT Manager at Zubair Feeds
I use the solution in my company for site-to-site VPN, SSL VPNs, URL filtering, IPS, IDS and all the other features...
Read full review of Hillstone E-Series »
TahirMahmood
IT Manager at Zubair Feeds

Read full review of Hillstone T-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
We are using Hillstone I-Series Server Breach Detection System to look for threats in our network, such as barriers...
Read full review of Hillstone I-Series Server Breach Detection System »
Albert-Wang
Technical Consultant at SiS Technologies
We use these devices in the office or in the public cloud environment to protect networks.
Read full review of Hillstone A-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
We use the solution for virtual-environment firewall deployment.
Read full review of Hillstone CloudEdge »

Review 1 of 5

Josh Evans
CEO at DragonTech IT Services, Inc
We are an authorized partner of Untangle, and we primarily work with small businesses that have limited needs. We...
Read full review of Untangle NG Firewall »
Andre Lourens
Technical at Gemini Networks
The main use case is to control user access to specific applications and limit access to websites like Facebook. It...
Read full review of Untangle Application Control »

Review 1 of 2

Customer Service

TahirMahmood
IT Manager at Zubair Feeds
I contacted the solution's technical support, and they helped us. I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
Albert-Wang
Technical Consultant at SiS Technologies
Technical support is okay. We get technical support from HQ and they respond rapidly and give us a lot of good advice.
Read full review of Hillstone A-Series »
TahirMahmood
IT Manager at Zubair Feeds
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »

Review 1 of 14

JonathanHowell
Founding Director at Cyberdyne Solutions
Untangle NG Firewall's tech support is cumbersome.
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Untangle Application Control »
Josh Evans
CEO at DragonTech IT Services, Inc
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
Richard Weiner
President at Digital Information LLC
Their technical support has been excellent. When I first got the solution, I didn't know much about it, and they...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
Andre Lourens
Technical at Gemini Networks

Read full review of Untangle Application Control »
RicardoDias
Network and Programming Specialist at Twentytwo Integration
Unfortunately, I don't have tech support because the whole license doesn't include tech support. However, it's been...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Untangle Application Control »
Aziz Ur Rehman
Provincial Program Manager at Human Focus Technologies
The technical support team has limited resources for fixing issues. There are a few videos and documentation online...
Read full review of Untangle NG Firewall »
Simbarashe Mazorodze
Solutions Architect at Terrific Tech
In terms of technical support, the service is excellent. Considering that there is a command center where you can...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
Read full review of Untangle NG Firewall »
RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
Read full review of Untangle NG Firewall »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
Jeff Nduva Nduva
Technical Operations Manager at COSEKE
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.
Read full review of Untangle NG Firewall »
FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Anonymous User
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution.
Read full review of Untangle NG Firewall »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »
Sameer Mogale
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Evert Le Roux
Business Owner at Anyshape
The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an...
Read full review of Untangle NG Firewall »

Review 1 of 21

Technical Support

No Data Available

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