Compare JFrog vs Snyk

JFrog

Based on 22 reviews.

Snyk

Based on 46 reviews.

Latest Research

Buyer's Guide

JFrog Xray vs. Snyk

January 2025

Snyk vs. JFrog Xray

Updated: January 2025

Buyer's Guide

JFrog Xray vs. Snyk

January 2025

JFrog Xray vs. Snyk

Updated: January 2025

Sample Customers

JFrog Xray

google, amazon, cisco, netflix, oracle, vmware, facebook

Snyk

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief

Popular Solutions

JFrog Xray

7 reviews

JFrog Artifactory

3 reviews

JFrog Container Registry

3 reviews

Snyk

19 reviews

Fugue

0 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

12%

Government

Financial Services Firm

15%

Computer Software Company

15%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sai Balaji Bonagiri
DevOps Engineer at Infosys
JFrog Container Registry acts as a single solution for storing and managing all of our software artifacts. This...
Read full review of JFrog Container Registry »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
Our primary use case for the solution is to manage and streamline our project workflows. We operate in a fast-paced...
Read full review of JFrog DevOps Cloud Platform »
Vinod Bhupathiraju
Development Senior at a financial services firm
Our primary use case for X-ray includes multiple activities such as security and vulnerability scanning. We already...
Read full review of JFrog Xray »
Steve Buttler
DevOps Lead at a tech company
We are using Shippable to automate our CI/CD, so we (and our developers) can focus on our core business.
Read full review of JFrog Pipeline »

Review 1 of 4

meetharoon
CEO at a computer software company
I lead a code security practice for our organization. We integrated Snyk into our GitHub, using CLI to automatically...
Read full review of Snyk »
BorisVishnevsky
Sr.Dir/Managing Principal Technology Consulting at a consultancy
We use Fugue to gain better visibility. It enhances the ability of Kubernetes operational management within the Azure...
Read full review of Fugue »

Review 1 of 2

Customer Service

Mokshi Pandita
DevOps Engineer at Rambøll Danmark A/S
JFrog Xray's technical support was always helpful.
Read full review of JFrog Xray »
Sai Pradeep Koneti
DevOps Engineer Intern at University of Nebraska at Omaha
JFrog Xray's technical support was really helpful, and they reached out to me quite fast.
Read full review of JFrog Xray »
Matthew Iijima
Head of Infrastructure and DevOps at a manufacturing company
Based on what I've heard from my engineers who do call support, their technical support is an eight out of ten.
Read full review of JFrog Artifactory »
Deepan M
Senior DevOps Engineer at a computer software company
So far, I haven't had any issues that required me to contact their support. Most of the information is available on...
Read full review of JFrog Artifactory »
Balasubramani Murugesan
DevOps Engineer at a tech services company
I have contacted their technical support team a few times due to serious issues. They have a professional service...
Read full review of JFrog DevOps Cloud Platform »
Aman Shukla
Consultant Specialist at Birlasoft IndiaLtd.
I did contact technical support about some issues I was facing and that went well.
Read full review of JFrog Artifactory »
Muhammad Usman Khawar
Software Engineer (DevOps/ SRE) at Sensys LLC
The technical support’s response time could be improved.
Read full review of JFrog Container Registry »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
We have received timely assistance for most issues from the technical support team. However, there have been a few...
Read full review of JFrog DevOps Cloud Platform »
Josh Bearden
Senior Solutions Architect at a outsourcing company
I rate JFrog customer support nine out of ten. We met with JFrog on multiple occasions. They brought their engineers...
Read full review of JFrog Artifactory »
Omer Mizrahi
DevOps Engineer at a comms service provider
The technical support is an eight out of 10.
Read full review of JFrog Artifactory »
Narendra-Singh
SR IT administrator at Cardinal Integrated Technologies Inc
I have not used the support from the vendor.
Read full review of JFrog Xray »
Grachya Oganesyan
Sr. Systems Engineer at The TCW Group
JFrog Container Registry's tech support team is responsive.
Read full review of JFrog Container Registry »
Vinod Bhupathiraju
Development Senior at a financial services firm
When we need clarifications, we contact our account manager, and they arrange demos. Overall, I would rate the...
Read full review of JFrog Xray »
Anonymous User
Senior Manager at a comms service provider
I have not used technical support.
Read full review of JFrog Xray »

Review 1 of 14

PavanKumar17
Senior Testing Engineer at a computer software company
We contacted them for support. They were responsive, and they responded quickly.
Read full review of Snyk »
Danie Joubert
Managing Director at ProQuanta
I have not needed technical support.
Read full review of Snyk »
RumyTaulu
Owner at RSoft
I rate Snyk support eight out of 10.
Read full review of Snyk »
meetharoon
CEO at a computer software company
Our organization maintains a good relationship with Snyk's customer support team. Despite potential variations in...
Read full review of Snyk »
Diego Moreo
Software Quality Coordinator at a retailer
I don't know about the support or customer service details. It's another team's responsibility.
Read full review of Snyk »
Shashank N
Security Engineer-DevSecOps at a computer software company
The support has improved a lot.
Read full review of Snyk »
UmarQureshi
Security Lead at a retailer
Our experience with their customer support wasn't the best. My opinion is that they need to develop their customer...
Read full review of Snyk »
Nixon Bagalkoti
Cyber Security Lead at a printing company
They are very proactive, sometimes more than what we want them to be. They reach out to us very often, and they are...
Read full review of Snyk »
ZvikaRonen
Chief Technology Officer at FOSSAware
I have not used the support from Snyk. However, customers are sharing their experiences, and they have said the...
Read full review of Snyk »
Jayashree Acharyya
Director at PepsiCo
The solution’s technical support team was involved during the architecture integration. We got their support, but I...
Read full review of Snyk »
ManishSaxena
Devops & Cloud Architect at Hexaware Technologies Limited
In our company, the team I deal with, the delivery team, has never raised concerns regarding the support offered by...
Read full review of Snyk »
Anonymous User
VP Enterprise Architecture and Solutioning at a financial services firm
The solution's technical support is okay. I rate the technical support an eight out of ten.
Read full review of Snyk »
BorisVishnevsky
Sr.Dir/Managing Principal Technology Consulting at a consultancy
I worked with their professional services organization. I did not have a chance to go to support, so I cannot comment...
Read full review of Fugue »
Nicholas Secrier
Information Security Officer at a tech services company
We had some chats with technical support at the beginning. They seemed to be pretty responsive. Generally, you...
Read full review of Snyk »
Jorge-Herran
Senior Devops at Appgate
The technical support is good. They are very helpful and also offered us a demo.
Read full review of Snyk »
Matt Spencer
Senior Security Engineer at Instructure
Snyk's technical support is big. I have worked with them several times. They are responsive and have always been able...
Read full review of Snyk »
BorisVishnevsky
Sr.Dir/Managing Principal Technology Consulting at a consultancy
The solution's technical support is quite good. We have a model of Alliance partnerships. We have well defined and...
Read full review of Fugue »
Cameron Gagnon
Security Software Engineer at a tech company
They've been willing to help at every step of the way. I've been able to work directly with the engineers who...
Read full review of Snyk »
Anonymous User
Security Solutions Architect at a tech services company
I have not contacted technical support.
Read full review of Snyk »
RomanZelenko
Works
Our enterprise success manager from Snyk has open discussions with us. We have been with Snyk at meetings and...
Read full review of Snyk »
Sean McElroy
CISO at a tech vendor
Snyk's technical support is middle of the road. I would rate it a six (out of 10). They are friendly and try to be...
Read full review of Snyk »
Nawal Singh
Senior DevSecOps/Cloud Engineer at Valeyo
I've never used their technical support.
Read full review of Snyk »
Anonymous User
Senior Manager, Product & Application Security at a computer software company
The technical support is really good. They are very quick. They take care of you. If there is an issue, they will try...
Read full review of Snyk »
Anonymous User
VP of Engineering at a tech vendor
Snyk's technical support is very good. We haven't used it much. I've engaged with customer success and some of the...
Read full review of Snyk »
Anonymous User
Security Engineer at a computer software company
Their technical support is top-notch, a 10 out of 10. I have a Slack channel for direct discussions with support. And...
Read full review of Snyk »
Anonymous User
Head of Sales at a tech services company
I rate the technical support a ten out of ten.
Read full review of Snyk »
Reviewer636936
Information Security Engineer at a financial services firm
The people with whom I'm connected are really good. If I have issues, they will quickly jump on a call and I will...
Read full review of Snyk »
Anonymous User
Director of Architecture at a tech vendor
The customer success team is a solid team. I liked their approach from the very beginning and after signing the...
Read full review of Snyk »
Dirk Koehler
Senior Director, Engineering at Zillow Group
I would gauge the technical support as pretty good from our interactions. We are in a licensed partnership, so the...
Read full review of Snyk »
Anonymous User
Cloud Security Engineer at a manufacturing company
Tech support is good. They are reliable and available. Some of the teams are using Snyk and they are not complaining...
Read full review of Snyk »

Review 1 of 30

Technical Support

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