Compare Katalon Studio vs Ranorex

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Popular Solutions

Katalon Studio

15 reviews

Katalon Test Ops

1 reviews

Ranorex Studio

2 reviews

Top Industries

Educational Organization

33%

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

19%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
We are using Katalon Studio for mobile application testing, web testing, browser testing, and API testing. We are...
Read full review of Katalon Studio »
Amalina Omar
Customer Service Officer at TDCX
Before this, I used only the free version, like the free ones. Unfortunately, it does not really cover all the...
Read full review of Katalon Test Ops »

Review 1 of 2

No Data Available

Customer Service

Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
Read full review of Katalon Studio »
Appu Ashok
Senior Consultant at Yethi Consulting
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
Read full review of Katalon Studio »
Anuj-Kataria
QA Manager at Next Solutions
The solution's technical support is very good. I rate the technical support a nine out of ten.
Read full review of Katalon Studio »
ManishSingh
Quality Manager at Net Solutions
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
Read full review of Katalon Studio »
Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
Read full review of Katalon Studio »
Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
Read full review of Katalon Studio »
Ashu Singh
Senior quality analyst at Lalli
I haven't interacted with the product's technical support team.
Read full review of Katalon Studio »
Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
Read full review of Katalon Studio »
Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
Read full review of Katalon Studio »
Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
Read full review of Katalon Studio »
Mohd Junaid Vanoo
Manager at Bureau veritas
The technical support team is helpful. They can answer queries quickly.
Read full review of Katalon Studio »
PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
Read full review of Katalon Studio »
Mihai Grigorescu
Principal Consultant at Inspired Testing
The technical support has been good, they are responsive.
Read full review of Katalon Studio »
Faranak Adinehzadeh
Software Test Engineer at a tech services company
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the...
Read full review of Katalon Studio »
Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
Read full review of Katalon Studio »
Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
Read full review of Katalon Studio »
Bary Reyes
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
I haven't contacted their technical support because everything is okay.
Read full review of Katalon Studio »
Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
Read full review of Katalon Studio »
Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
Read full review of Katalon Studio »
Argiris Petromelidis
Director of Products at Computer Team SA
We have only used the documentation and community support for this solution and both are good.
Read full review of Katalon Studio »
MohibSDET
Senior Test Automation Consultant at PROSSE
The technical support is fine. I rate the technical support a six to seven out of ten.
Read full review of Katalon Studio »
Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
Read full review of Katalon Studio »
Oussama Ben Taher
Studiant at Edifixio
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
Read full review of Katalon Studio »
Amalina Omar
Customer Service Officer at TDCX
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Anonymous User
Programmer Analyst at a computer software company
My opinion of the technical support is that it is average. I am satisfied with it.
Read full review of Katalon Studio »
Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
Read full review of Katalon Studio »
Muhammad-Sheikh
Consultant at Unifonic
I haven't used the support for a while but they were good. The community is also very helpful.
Read full review of Katalon Studio »
Masroor Sadiq
QA Engineer at AKSA-SDS Inc.
I have not contacted their support team.
Read full review of Katalon Studio »
Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
Read full review of Katalon Studio »
Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
Read full review of Katalon Studio »

Review 1 of 30

Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
Read full review of Ranorex Studio »
Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
Read full review of Ranorex Studio »
Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
Read full review of Ranorex Studio »
Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
Read full review of Ranorex Studio »
Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
Read full review of Ranorex Studio »
Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
Read full review of Ranorex Studio »
Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
Read full review of Ranorex Studio »
Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
Read full review of Ranorex Studio »
Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
Read full review of Ranorex Studio »
Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
Read full review of Ranorex Studio »
Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
Read full review of Ranorex Studio »
Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
Read full review of Ranorex Studio »
Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
Read full review of Ranorex Studio »
Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
Read full review of Ranorex Studio »
Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
Read full review of Ranorex Studio »
Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
Read full review of Ranorex Studio »
FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
Read full review of Ranorex Studio »
Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
Read full review of Ranorex Studio »
Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
Read full review of Ranorex Studio »
Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
Read full review of Ranorex Studio »
Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
Read full review of Ranorex Studio »
Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
Read full review of Ranorex Studio »
Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
Read full review of Ranorex Studio »
Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
Read full review of Ranorex Studio »
Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
Read full review of Ranorex Studio »
Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
Read full review of Ranorex Studio »
Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
Read full review of Ranorex Studio »
Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
Read full review of Ranorex Studio »
FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
Read full review of Ranorex Studio »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.