Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

15 reviews

Katalon Test Ops

1 reviews

Ranorex Studio

2 reviews

Top Industries

Educational Organization

33%

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

20%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
We are using Katalon Studio for mobile application testing, web testing, browser testing, and API testing. We are...
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Amalina Omar
Customer Service Officer at TDCX
Before this, I used only the free version, like the free ones. Unfortunately, it does not really cover all the...
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Review 1 of 2

No Data Available

Customer Service

Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
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Shibu Raghav
Senior Manager, Test Automation Architect at IHiS
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
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Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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ManishSingh
Quality Manager at Net Solutions
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
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Anuj-Kataria
QA Manager at Next Solutions
The solution's technical support is very good. I rate the technical support a nine out of ten.
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Ashu Singh
Senior quality analyst at Lalli
I haven't interacted with the product's technical support team.
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Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
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Appu Ashok
Senior Consultant at Yethi Consulting
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
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Oussama Ben Taher
Studiant at Edifixio
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
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Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
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Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
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Faranak Adinehzadeh
Software Test Engineer at a tech services company
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the...
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Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Mohd Junaid Vanoo
Manager at Bureau veritas
The technical support team is helpful. They can answer queries quickly.
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MohibSDET
Senior Test Automation Consultant at PROSSE
The technical support is fine. I rate the technical support a six to seven out of ten.
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Argiris Petromelidis
Director of Products at Computer Team SA
We have only used the documentation and community support for this solution and both are good.
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Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
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Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
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Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
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Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
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Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
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Masroor Sadiq
QA Engineer at AKSA-SDS Inc.
I have not contacted their support team.
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Amalina Omar
Customer Service Officer at TDCX
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
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Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
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Bary Reyes
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
I haven't contacted their technical support because everything is okay.
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
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PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
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Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
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Review 1 of 30

Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
Read full review of Ranorex Studio »
Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
Read full review of Ranorex Studio »
Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
Read full review of Ranorex Studio »
Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
Read full review of Ranorex Studio »
Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
Read full review of Ranorex Studio »
FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Review 1 of 30

Technical Support

No Data Available

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