Compare MongoDB vs Neo4j

Wells Fargo, Forbes, Ulta Beauty, Bosch, Sanoma, Current (a Digital Bank), ASAP Log, SBB, Zebra Technologies, Radial, Kovai, Eni, Accuhit, Cognigy, and Payload.

Neo4j Graph Database

Walmart, Telenor, Wazoku, Adidas, Cerved, GameSys, eBay, Schleich, ICIJ, die Bayerisch, Megree, InfoJobs, LinkedIn

Popular Solutions

20 reviews

22 reviews

6 reviews

4 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

17%

Comms Service Provider

University

Computer Software Company

17%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Luca Botti
Partner at Red software systems
I used MongoDB Atlas for structured data storage as part of an application service provided to one of our customers....
Read full review of MongoDB Atlas »
Hamidul Islam
Senior Consultant at Infosys
I used the solution in the production level to search data and create education-based tutorials for a project. We had...
Read full review of MongoDB »

Review 1 of 2

Erle Pereira
Founder & Creator at RRADD Strategy
Neo4j AuraDB is a cloud-based graph database. It’s mainly used for projects that must start small and scale up as...
Read full review of Neo4j AuraDB »
Raju Tsn
VP odfTechnology at Enterpi Software Solutions Private Limited
We have used Neo4j in microservices. In one of the microservices, we used Neo4j since we have some requirements...
Read full review of Neo4j Graph Database »

Review 1 of 2

Customer Service

Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
MongoDB's technical support team is responsive and helpful. I rate the technical support an eight out of ten.
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Milton Palacin
Solution Architect at SBS
When it comes to technical support, I am the same as our reseller. I use community help and google.
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Marco Giovannini
Cloud Architect Freelancer at 73 Team
We only had basic technical support. We did not have enterprise support. However, the regular support has been okay....
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Azmir Uddin Alif
Full-stack Developer at a tech vendor
I always connect the solution using the same method. I recently tried to connect to MongoDB, but I couldn't do so. I...
Read full review of MongoDB »
Luca Botti
Partner at Red software systems
The technical support is very good. I have used them sometimes, even recently, and found the feedback to be spot on...
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Isuru Jayathissa
Senior Technical Lead at Creative Software
My company contacted the MongoDB Atlas Australian support team once, and I'm rating the team eight out of ten.
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Joydeepta Bhattacharjee
System Engineer at a tech consulting company
Customer support is at a reasonable level.
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Andre Kapp
Snr. Developer at Mama Money Pty
We've never had to deal with technical support yet, therefore, I can't speak to how helpful or responsive they might be.
Read full review of MongoDB Atlas »
BIPIN SINGH
Senior Software Engineer at a computer software company
We contacted the MongoDB team for assistance whenever we encountered issues, particularly when optimizing queries...
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Leonard Niehaus
Solutions Architect at CGI
The experience with the first-level support was a bit annoying as they took a lot of hours to figure out the issue,...
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Hamidul Islam
Senior Consultant at Infosys
I have not used technical support because I can easily Google to find the information I need.
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Anonymous User
Engineer at a energy/utilities company
The technical support is good. We have received very good feedback.
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Anonymous User
Product Engineer 2 at a logistics company
There are a lot of articles and a lot of discussions online. So, we pretty much get all the answers that we want. If...
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Anonymous User
IT Manager at a insurance company
I haven't called them ever. I haven't seen any issues, so I would say it's pretty good.
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WILSON KEREBEI
CEO at WilCom Systems Ltd
I have not contacted the technical support of MongoDB.
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Anonymous User
Senior Project Manager - IT Services at a tech services company
As you know, all cloud service providers offer different plans for support. It is up to us to select what plan we...
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Anonymous User
Head Channel and Capacity at a computer software company
We have support through online communities, such as forums and blogs.
Read full review of MongoDB »
Navin Kumar M
Student at VIT University
I've never contacted the MongoDB technical support team.
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Andrea Berri
Big Data Consultant at a tech services company
The technical support is very good but is available only for the enterprise version.
Read full review of MongoDB »
Anonymous User
System Analyst and Team Lead at a tech services company
We have not made use of technical support.
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Anonymous User
Director at a tech services company
We have some challenges with support, but we can usually get the right people. Customer support could be more...
Read full review of MongoDB »
Anonymous User
Software Engineer at a transportation company
If something is wrong on the cluster, you need to contact the support team. At first, when we were trying to build a...
Read full review of MongoDB »
Saeed Abedi
Senior Information Technology Manager at a financial services firm
We do not have direct support for this product. Instead, we have used the community-based resources that are...
Read full review of MongoDB »
Anonymous User
Head of Department at a transportation company
We have not used technical support very much because we don't have any issues with it. It has been quite stable and...
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Anonymous User
Chief Strategy Officer (CSO) at a computer software company
I am satisfied with the technical support.
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Anonymous User
Solutions Developer at a tech services company
There's no technical support in the server source.
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MphoMorake
Principal consultant at Mmusigroup
The tool provides a forum where users can engage with experts. These experts offer assistance tailored to your...
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Ashish Jaria
IT admin at Automode
I rate the support an eight out of ten.
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Anonymous User
Technical Content Writer at a computer software company
We've used technical support in the past. The support response could be a bit faster. That would be helpful for us.
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Anonymous User
Senior Database Administrator Engineer at a comms service provider
I have no experience with technical support.
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Review 1 of 30

Yitae Jeong
retired at Infocz
I never had to contact the solution's technical support team.
Read full review of Neo4j AuraDB »
Aryan Tiwari
Data Scientist - L1 at a consultancy
As of now, I have not reached out to them as such because everything has been fairly clear to me. But I'm fairly sure...
Read full review of Neo4j AuraDB »
Erle Pereira
Founder & Creator at RRADD Strategy
As for technical support, I personally haven't contacted them, but my team has, and they were quite satisfied with...
Read full review of Neo4j AuraDB »
Andy Raitra Rakoto
Consultant Data Scientist/Engineer at Cognitive Atlas
I searched for some help on a forum, and I always found a solution on Stack Overflow. Cipher is like Python, which is...
Read full review of Neo4j Graph Database »
Anonymous User
Principal Software Engineer at a tech services company
They reached out to me, set up a phone meeting to help answer any questions, and along with their partner GraphAware...
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Raju Tsn
VP odfTechnology at Enterpi Software Solutions Private Limited
We follow the documentation. If the community is available, we ask questions on Google for solutions. For future...
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Azharuddin Mohammed
Full-stack Developer at ImageVision.ai
I've talked to the support team before. I seek help from the Neo4j community in Bangalore, India. We have discussions...
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Review 1 of 7

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.