Compare NCC Group vs SentinelOne

NCC Group

SentinelOne

Based on 340 reviews.

Sample Customers

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

114 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Manufacturing Company

15%

Computer Software Company

14%

Comms Service Provider

14%

Media Company

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Customer Service

No Data Available

SteveLee
Director of IT at Integrus Architecture
I can't remember the last time I had to contact the solution's technical support. I would give the technical support...
Read full review of SentinelOne Vigilance »
Shashi Vardhan Andem
Senior Product Manager at a tech services company
We received a response from technical support within 48 hours. The support is great.
Read full review of SentinelOne Singularity Complete »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Rashid Torrence
Principal Manager of Business Services at ATC Communications (Idaho)
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues...
Read full review of SentinelOne Singularity Complete »
Mike Ehlers
Global Senior Manager, Information Security at a manufacturing company
One of the best aspects of SentinelOne is its customer support. They are customer-driven and allow access to product...
Read full review of SentinelOne Singularity Identity »
Nityanand Chauracia
Junior Cloud Engineer at ACC Limited
I've never contacted technical support. My team might have based on the generation of false positives.
Read full review of SentinelOne Singularity Cloud Security »
Andrew W
VP - Information Technology at a financial services firm
I have talked to SentinelOne support multiple times, but not on the cloud-native security front. I cannot add...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Complete »
Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
Read full review of SentinelOne Singularity Complete »
Chintan-Vyas
Associate Director at a financial services firm
Technical support could be better. I would rate it around six on a scale of one to ten.
Read full review of SentinelOne Singularity Complete »
Vivek Yamgawali
Cloud Developer at a construction company
I would rate the customer service and support as eight out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Ritesh P.
Senior Manager at ICICI Lombard
I rate PingSafe support eight out of 10. They are very knowledgeable and supportive.
Read full review of SentinelOne Singularity Cloud Security »
Andrea
Cloud Security Engineer at GRIN
Technical support is usually great. While it can sometimes be a bit curt or dismissive, for the most part, getting...
Read full review of SentinelOne Singularity Cloud Security »
AnkitDubey
Admin at ACC Ltd
I have contacted SentinelOne's technical support team once, and they were very helpful. Their communication and...
Read full review of SentinelOne Singularity Cloud Security »
Tony Tuite
Consultant at NFC/IT
Technical support is provided for us through SolarWinds, and they're very knowledgable.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Security Engineer at a manufacturing company
The few times I have used the technical support it has been a good experience.
Read full review of SentinelOne Singularity Complete »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I am highly satisfied with their technical support; it is truly excellent. I would rate it ten out of ten.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Solutions Engineer at a tech services company
The product's support is great. If my company faces a zero-day attack, the engineering team will engage to extend the...
Read full review of SentinelOne Vigilance »
Jessica Chastain
IT Director at a government
I have not contacted the SentinelOne Singularity Cloud technical support team.
Read full review of SentinelOne Singularity Cloud Security »
Zaul Hug
IT Manager at apex
When we need partners, they support us well. There have been no issues with that.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
Read full review of SentinelOne Singularity Complete »
Rupesh Singh
Technical Team Lead at Alepo
The management is outsourced, and I find they are doing a very good job. We are satisfied with how we are able to get...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
Read full review of SentinelOne Singularity Cloud Security »
Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Works at a tech vendor
I rate SentinelOne support nine out of 10. Customer service is usually prompt with their responses. They do a great...
Read full review of SentinelOne Singularity Complete »
Jestoni Paglinawan
System Engineer at a tech services company
The technical support is quick and very helpful. They often response within the day or by the next business day.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.