Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 352 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

110 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

19%

University

13%

Healthcare Company

Comms Service Provider

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
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Graham Peck
Data Security Manager at Leeds United FC

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Review 1 of 5

Customer Service

No Data Available

Ashish_Mishra
Senior Software Engineer at a consultancy
I rate the technical support an 8-9 out of 10.
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Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
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DavidPerry
Director of Corporate Information Security at SGS & Co
The technical support is good.
Read full review of SentinelOne Singularity Identity »
Aaron Shovick
Cybersecurity Analyst at a manufacturing company
I have contacted their support for a vulnerability issue, and they were able to help out with that. They told me how...
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Zack Moody
Domestic Security Alliance Council (DSAC) at KYOCERA AVX Components s.r.o.
The support teams speak various languages worldwide, which is beneficial for a multinational corporation like ours....
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Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
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Pushpak Patil
AWS architect & consultant at ACC
I rate PingSafe support 8 out of 10.
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Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
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Sushovan Nandan
Sr Manager DevSecOps at Bidgely
The technical support is responsive and they stay in contact with us.
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DanielMelissa
CTO at N4B
I have not been in contact with technical support. Because it is so stable, support has not been important to us.
Read full review of SentinelOne Vigilance »
SimonThornton
Cyber Security Services Operations Manager at a aerospace/defense firm
They're excellent. I would rate them a five out of five.
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Craig McGill.
IT Security Analyst at a recreational facilities/services company
The technical support is difficult to contact.
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SteveLee
Director of IT at Integrus Architecture
I can't remember the last time I had to contact the solution's technical support. I would give the technical support...
Read full review of SentinelOne Vigilance »
Tilak Lodha
Engineer at a transportation company
The support they provide is good. They give you very detailed information and documentation which they have created...
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Chetan Yelve
Associate Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
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Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
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Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
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AshwathKumar
Head of Security at Razorpay
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
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Anonymous User
Network Engineer at a financial services firm
My only issue with the solution's technical support so far is that we can only communicate via email tickets, not...
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Sankalp Samant
Information Security Manager at SBI General Insurance
The customer service is good. When we raise a ticket, we receive a proper response, and it does not take much time.
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Anonymous User
SecOps Lead at a manufacturing company
We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the...
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Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
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Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
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Anonymous User
Cybersecurity Consulting Lead at a tech services company
In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the...
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Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »
Jeff Doggendorf
Operations Manager at Proton Dealership IT
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
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Adithya K
Security Engineer at M-Health Tech
We do have regular meetings with support. They catch us up every month and provide us regular updates and solicit...
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Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
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Anonymous User
Principal Security Analyst at a tech services company
The technical support ticket for the issue we had with getting the agent installed in our PBS image took almost a...
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Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.