Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 326 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

121 reviews

SentinelOne Singularity Cloud Security

93 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

23%

University

12%

Comms Service Provider

Performing Arts

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
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Graham Peck
Data Security Manager at Leeds United FC

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Review 1 of 5

Customer Service

No Data Available

Andrea
Cloud Security Engineer at GRIN
Technical support is usually great. While it can sometimes be a bit curt or dismissive, for the most part, getting...
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Uday Shanbhag
DevOps Engineer at a computer software company
Technical support is very helpful. However, the documentation needs to be better. They tend to resolve issues within...
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Graham Peck
Data Security Manager at Leeds United FC
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
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David Nee;
CTO at CyberTek MSSP
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
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Tim Hayes
System Administrator at a wholesaler/distributor
I have not had to use technical support.
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IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
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Jeffrey Agomate
Information Security Engineer at Infoprive
SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good...
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Ritesh P.
Senior Manager at ICICI Lombard
I rate PingSafe support eight out of 10. They are very knowledgeable and supportive.
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Greg Walia
IT Manager at a healthcare company
We raised a support case with the solution's technical support team. We called the support team and tried to get help...
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Shashank N.
Cloud Security Engineer at Razorpay
I rate PingSafe support 8 out of 10. From the deployment until December of last year, PingSafe's support was stellar...
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Nilesh Jadhav
Cloud Engineer at ACC Limited
The technical support is helpful and responds quickly to our requests.
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AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
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Jairo Avritchir
Director of Technology and Digital Transformation at Banco Fibra
Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand...
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Anonymous User
Executive Director, Information Security & Compliance at a healthcare company
The SentinelOne Vigilance has excellent customer service.
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Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
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Anonymous User
Product Manager at a comms service provider
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
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Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
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Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
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Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
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Jessica Chastain
IT Director at a government
I have not contacted the SentinelOne Singularity Cloud technical support team.
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Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
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Ganusha Alwis
Deputy General Manager at SLT Visioncom Pvt Ltd
I do not have much experience with technical support.
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Anonymous User
SDE II/ Senior SRE at a computer software company
They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they...
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Rae Jewell
Deputy Chief Information Officer at a computer retailer
The technical support team is probably the fastest in the industry at responding, and they do care when we have to...
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Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
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Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
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Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
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Yash Deshmukh
Cloud Engineer at a construction company
I never used their support in 1.5 years. A different team interacted with them.
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Eben Cotty
Principal Forensics Lead at Dotcom Security
The tech support is brilliant.
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Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
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Review 1 of 30

Technical Support

No Data Available

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