Compare Proficio vs SentinelOne

Proficio

SentinelOne

Based on 340 reviews.

Sample Customers

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

SentinelOne Singularity Complete

112 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Computer Software Company

23%

University

12%

Comms Service Provider

Performing Arts

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
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Graham Peck
Data Security Manager at Leeds United FC

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Anonymous User
CISO at a computer software company
Cloud Native Security is a cloud posture management solution. Initially, it focused on helping us understand and...
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Review 1 of 5

Customer Service

No Data Available

AbhishekKumar18
Dev Sec Ops Engineer at Groww
As a mature organization, we expect a higher level of service from our technical support providers. Unfortunately,...
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Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
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Werner Lunow
CISO at a financial services firm
We have technical support that we can access, but I think it could be stronger. Currently, we deal with some local...
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Michael Mcdonald.
Senior Security Consultant at First Technology
I would rate the technical support of SentinelOne as an eight out of ten.
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Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
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IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
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Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
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Janki Gupta
Cloud Engineer at a tech services company
The technical support is good. They are knowledgeable and prompt.
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Graham Peck
Data Security Manager at Leeds United FC
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
Read full review of SentinelOne Vigilance »
Uday Shanbhag
DevOps Engineer at a computer software company
Technical support is very helpful. However, the documentation needs to be better. They tend to resolve issues within...
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Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
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Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
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Anonymous User
IT Manager at a financial services firm
I don't contact technical support very often, but when I have, I haven't been disappointed. For example, the Scalar...
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Josh Vinson
Director, Information Technology at Premier Realty Group
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
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Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
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Anonymous User
Cyber Security Administrator at a manufacturing company
Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith...
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Anonymous User
Works at a tech vendor
I rate SentinelOne support nine out of 10. Customer service is usually prompt with their responses. They do a great...
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Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
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Pritam Kanekar
AWS Cloud Engineer at ACC Ltd
The technical support is good. They've assisted us on multiple occasions with implementing new policies and creating...
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Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
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Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
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reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
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Greg Galowitz
Network Administrator at a real estate/law firm
When I contacted their technical support, the experience was okay. They fixed the issue. It was just a matter of...
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Anonymous User
DevOps Engineer at a computer software company
I rate SentinelOne support eight out of 10. Their support team is proactive. It has been a while since I connected...
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Claudio Lavazza
Security Expert at a healthcare company
Our SOC has logged some tickets with the technical support. They have never complained about SentinelOne's support.
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Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
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Anonymous User
Assistant System Engineer at a consultancy
The technical support is good.
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Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
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Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.