Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 66 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

December 2024

Worksoft Certify vs. Ranorex Studio

Updated: December 2024

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

December 2024

Ranorex Studio vs. Worksoft Certify

Updated: December 2024

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

2 reviews

Worksoft Certify

7 reviews

Top Industries

Computer Software Company

21%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Manufacturing Company

18%

Computer Software Company

11%

Retailer

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
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Review 1 of 1

Customer Service

Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Review 1 of 30

Susree Mohanty
Senior Test Automation Architect at Capgemini
The technical support for Worksoft Certify was really impressive. It was really good. We needed to create new...
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VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
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Euronica Olivier
Quality Assurance Manager at CHEP
Their technical support works with us, which is good. Working with them has been a collaborative process.
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Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
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Vincent Immink
Test Automation Architect at a transportation company
I would rate Worksoft's technical support somewhere between a six or seven out of 10. In two-thirds of the cases we...
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Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
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Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
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Paul Pandian
Principal Consultant at a tech services company
A lot of our customers have used the technical support. Worksoft has a very good customer success team, as well as...
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Anonymous User
QA Developer II at a university
I would give technical support a rating of 8/10, 10 being the highest. Worksoft is very quick to respond and address...
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Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
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Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
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Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
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Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
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Anonymous User
IT Automation Specialist at a energy/utilities company
The technical support is very good. They are very responsive. When we have created tickets with them, there is...
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
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Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
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Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
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Anonymous User
Automation Test Specialist at Lennox International
The technical support is pretty good. However, their first response is usually late. Once they start responding, it...
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Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
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Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
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Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
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Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
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Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
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Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
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Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
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Review 1 of 30

Technical Support

No Data Available

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