Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 66 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

March 2025

Worksoft Certify vs. Ranorex Studio

Updated: March 2025

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

March 2025

Ranorex Studio vs. Worksoft Certify

Updated: March 2025

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

2 reviews

Worksoft Certify

6 reviews

Top Industries

Computer Software Company

19%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Manufacturing Company

18%

Retailer

10%

Computer Software Company

10%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
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Review 1 of 1

Customer Service

Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
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Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Review 1 of 30

Shailesh-Parkhe
Manager-Projects at Cognizant
While having a partner with dedicated support can help in critical situations, as a customer, the overall support...
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Susree Mohanty
Senior Test Automation Architect at Capgemini
The technical support for Worksoft Certify was really impressive. It was really good. We needed to create new...
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Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
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Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
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Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
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Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
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Euronica Olivier
Quality Assurance Manager at CHEP
Their technical support works with us, which is good. Working with them has been a collaborative process.
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Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
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Piyush Lohana
SQA Test Automation Lead at Brambles
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
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Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
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Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
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Divya Nayak
Team Leader at SOAIS
The technical support is very good. They are helpful and provide solutions on time and very quickly.
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Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
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Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
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Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
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Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
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Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
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Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
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Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
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Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
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Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
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ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
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Heather Whitfield
IT Program Manager at Applied Materials
I am aware that they have some challenges with some of their support resources, especially offshore which is very...
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Anonymous User
Senior Manager, QA & Testing at a mining and metals company
We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from...
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Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
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Review 1 of 30

Technical Support

No Data Available

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