Compare Ranorex vs Worksoft

Ranorex

Based on 46 reviews.

Worksoft

Based on 66 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

December 2024

Worksoft Certify vs. Ranorex Studio

Updated: December 2024

Buyer's Guide

Ranorex Studio vs. Worksoft Certify

December 2024

Ranorex Studio vs. Worksoft Certify

Updated: December 2024

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

Ranorex Studio

3 reviews

Worksoft Certify

7 reviews

Top Industries

Computer Software Company

22%

Manufacturing Company

12%

Financial Services Firm

Government

Manufacturing Company

18%

Computer Software Company

11%

Retailer

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aws V
IT Team Leader -Automation Manager at Citco
Our usage was at least seven to eight months ago. We have web-based and desktop Windows applications, and automating...
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Review 1 of 1

Judy Zeman
QA Manager at Carrier Global Corp.
Initially we were automating the regression suite for SAP ECC. From there we moved into a web application called HVAC...
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Review 1 of 1

Customer Service

Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
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Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Review 1 of 30

Priyanka-Agarwal
Quality Assurance Project Manager at Accenture
Worksoft provides good technical support. They've helped us resolve issues numerous times. It's wonderful.
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
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Shailesh-Parkhe
Manager-Projects at Cognizant
While having a partner with dedicated support can help in critical situations, as a customer, the overall support...
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VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
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Susree Mohanty
Senior Test Automation Architect at Capgemini
The technical support for Worksoft Certify was really impressive. It was really good. We needed to create new...
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James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
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Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
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Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
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Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
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Anonymous User
SAP Business Process Consultant at a logistics company
Excellent. They always went above and beyond to timely support our needs
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Anonymous User
Senior Consultant at a tech consulting company
I rate Worksoft support five out of 10. They have some general issues that they're they're not testing, but when we...
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Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
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Anonymous User
IT Manager at a healthcare company
3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the...
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Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
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Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
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Stan Butler
Principal Software Engineer at a retailer
For the couple of the issues that we were really scratching our heads over, we were in communication with the...
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Oliver Heil
VP Test and Quality Management at Deutche Telecom
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
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Anonymous User
IT Automation Specialist at a energy/utilities company
The technical support is very good. They are very responsive. When we have created tickets with them, there is...
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Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
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Srabanti Pramanik
Associate Project Manager at SOAIS
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
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Ywanda Jackson
Testing Lead at CenterPoint Energy, Inc.
The technical support has been good, but sometimes there are little delays. A lot of times when we need support, it's...
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Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
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Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
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Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
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Anonymous User
Global ERP Test Manager at a manufacturing company
The technical support is pretty responsive. We haven't had many issues with it. When we were doing an investigation...
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Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
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ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
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Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
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Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
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Review 1 of 30

Technical Support

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