Compare Raygun vs Splunk

Raygun

Splunk

Based on 562 reviews.

Sample Customers

Raygun APM

peach, flux, vend, veezi, silverstripe, timely, pushpay, vetserve

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Splunk APM

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Popular Solutions

Splunk Enterprise Security

144 reviews

Splunk Cloud Platform

48 reviews

Splunk ITSI (IT Service Intelligence)

41 reviews

Top Industries

No Data Available

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
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Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Through Splunk Enterprise Security, we have implemented extensive login integration. This allows us to monitor and...
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
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Anonymous User
4 System Engineer at a religious institution
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a...
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Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

No Data Available

Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk Enterprise Security »
GADDAM SANJEEV KUMAR REDDY
Security Engineer at Spire Solutions
As part of our operations focus, we often encounter numerous ticketed issues. Our team is dedicated to addressing...
Read full review of Splunk Enterprise Platform »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
Technical support needs more knowledgeable people.
Read full review of Splunk Cloud Platform »
Ian Gatundu
System engineer at Agile Cloud Ltd
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on...
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Maaz Khalid
Manager SOC at Rewterz
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Siddharth Rai
Cyber Security Specialist at a tech services company
The SLA for Splunk Cloud support is not satisfactory for a customer. The turnaround time is a bit low. That should be...
Read full review of Splunk Enterprise Security »
Rodrigo Scorsatto
Senior Principal Site Reliability Engineer at a tech vendor
During playbook development, we encountered technical issues with the playbook feature itself, requiring vendor...
Read full review of Splunk SOAR »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
We tend to support our customers. We can troubleshoot for customers. We also use Splunk technical support, and they...
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Manager at a consultancy
We use a licensed third-party Splunk partner for support, and I haven't heard of any issues so far.
Read full review of Splunk Enterprise Security »
Anonymous User
Platform leader at a retailer
Splunk support itself leaves room for improvement. We have excellent support from the sales team, the sales...
Read full review of Splunk APM »
Anonymous User
Software Engineer at a logistics company
Their technical support has been very good. I have not had to use it a whole lot because we have pretty good and...
Read full review of Splunk Infrastructure Monitoring »
Amine Besrour.
Risk Manager at Samapartners
I contacted Splunk support once for a separate product.
Read full review of Splunk Enterprise Security »
Anonymous User
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security at a financial services firm
It has been a rocky road. I have been through a road where I have had limited to little engagement or support. I am...
Read full review of Splunk Enterprise Security »
Joshua Porto
Splunk engineer at MindPoint Group, LLC
The customer service and technical support can be hit or miss. Sometimes you get someone that is really good and...
Read full review of Splunk Enterprise Security »
Bavan Balakrishnan
Security Architect at XVE Security
The technical support team's initial response is too late. I rate the solution's technical support a five or six out...
Read full review of Splunk Enterprise Platform »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company
When it comes to the solution's technical support, I would say it all depends on what the request is or who is...
Read full review of Splunk Cloud Platform »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk Enterprise Security »
Anonymous User
Service Management Lead at a consultancy
I have never used the product's customer support. My peer has contacted the product's technical support team, and it...
Read full review of Splunk Enterprise Security »
Anonymous User
President at a non-profit
Splunk has many partners that provide customer support that can be used.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
Anonymous User
Splunk Administrator at a tech vendor
I would rate them a seven out of ten based on my experience. There were many instances where we did not receive...
Read full review of Splunk Cloud Platform »
Anonymous User
Project manager at a computer software company
The technical support is among the best in the market. While we didn't have extensive interactions with the support...
Read full review of Splunk Enterprise Security »
Siva Chaitanya Kakarla
Support Engineer at American Express
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone,...
Read full review of Splunk Cloud Platform »
Anonymous User
Manager Product Security and Operations at a computer software company
I haven't had much direct interaction with customer service and technical support. Our central Splunk team manages...
Read full review of Splunk SOAR »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk Enterprise Security »
Venkatesh
Security Analyst at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Technical Support

No Data Available

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