Compare Raygun vs Splunk

Raygun

Splunk

Based on 566 reviews.

Sample Customers

Raygun APM

peach, flux, vend, veezi, silverstripe, timely, pushpay, vetserve

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Splunk APM

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Top Industries

No Data Available

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Through Splunk Enterprise Security, we have implemented extensive login integration. This allows us to monitor and...
Read full review of Splunk Enterprise Security »
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
We use ITSI in the health industry. In the UK, the NHS currently uses ITSI as one of its monitoring sources of...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
4 System Engineer at a religious institution
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a...
Read full review of Splunk Cloud Platform »
Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

No Data Available

Kenny Corbett
Associate Director of IT at Rigel Pharmaceuticals Inc
The technical support is above average, but they do not go into the details, so we have a contract with a third party...
Read full review of Splunk Enterprise Security »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
We tend to support our customers. We can troubleshoot for customers. We also use Splunk technical support, and they...
Read full review of Splunk Infrastructure Monitoring »
Siddharth Rai
Cyber Security Specialist at a tech services company
The SLA for Splunk Cloud support is not satisfactory for a customer. The turnaround time is a bit low. That should be...
Read full review of Splunk Enterprise Security »
Hari Haran.
Technical Associate at Positka
I rate Splunk technical support a nine out of ten. If we work with cloud architecture, we usually need some help from...
Read full review of Splunk ITSI (IT Service Intelligence) »
Srinivasulu Soolluru
Splunk ITSI Developer at Tata Consultancy
I rate Splunk support nine out of 10. We can get support from the Splunk community or raise a ticket to Splunk and...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
IT Developer/Architect at a government
Splunk's support quality has declined in the past five years. Response times are now slower, and resolving an issue...
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Infrastructure Monitoring »
Oluwaseun Oke
Owner at Py Concepts
Technical support is good.
Read full review of Splunk Enterprise Security »
Arpan Balpande
Senior Information Technology System Analyst at YASH Technologies
I have not interacted with them. Another team is taking care of raising tickets with their technical support.
Read full review of Splunk Enterprise Security »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Security Consultant at a tech services company
Splunk's technical support has significantly improved in the last year. The support went through a rough patch about...
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Project manager at a computer software company
The technical support is among the best in the market. While we didn't have extensive interactions with the support...
Read full review of Splunk Enterprise Security »
Yu Kuan
Information Technology Consultant at Paul G. Allen Building
The technical support team responds quickly every time we contact them.
Read full review of Splunk Enterprise Security »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Defense Center Capability Lead at a financial services firm
We use Splunk technical support a lot. They are good and we have a good relationship with our Account Manager who...
Read full review of Splunk SOAR »
Anonymous User
Senior Cloud Operations Analyst at a tech vendor
The support team is very competent.
Read full review of Splunk Enterprise Security »
VolodymyrSavov
Splunk BDM in UA at a manufacturing company
If you don't pay extra for technical support then it is very bad. If you pay extra for it, then the technical support...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - IT Operations at a financial services firm
The guys at VictorOps have been outstanding as far as support goes. They've bent over backwards to work with us and...
Read full review of Splunk On-Call »
Anonymous User
IT Operation Manager at a tech services company
Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more...
Read full review of Splunk On-Call »
Nilesh Bhate
Delivery Partner APAC and MEA at Tata Consultancy
Splunk's technical support is very fast.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
IT Engineer at a venture capital & private equity firm
The technical support is good.
Read full review of Splunk Cloud Platform »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Infrastructure Monitoring »
jorgenoguerah
IT Infrastructure Architect at a tech company
I used support a little bit for some templates for formatting data from Cisco and Fortinet logs. They were very fast...
Read full review of Splunk Enterprise Security »
Siva Chaitanya Kakarla
Support Engineer at American Express
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone,...
Read full review of Splunk Cloud Platform »
Anonymous User
Cyber Security Consultant at a tech services company
There was technical assistance available. When you require assistance, they provide it, they will respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Software Automation Engineer at a wholesaler/distributor
The technical support from Splunk has been good. Whenever we need to engage in professional services, they're always...
Read full review of Splunk SOAR »
Anonymous User
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company
When it comes to the solution's technical support, I would say it all depends on what the request is or who is...
Read full review of Splunk Cloud Platform »
Anonymous User
Engineer at a government
I have not contacted their support directly because we have folks who are pretty knowledgeable. I go to them, and...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.