Compare RWS Group vs SAP

RWS Group

SAP

Based on 1484 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

21 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

14%

University

Manufacturing Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

AhmedHaridy
Managing Director at Emkan
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Mukesh Mathur
Assistant IT manager at a construction company
When we encounter something that requires attention, we submit a ticket on the SAP portal. Their response time...
Read full review of SAP SuccessFactors »
Dave Dumeni
Project Manager at Telecom Namibia
Technical support is excellent.
Read full review of SAP HCM »
AhmedHaridy
Managing Director at Emkan
Partners provide support and their cloud support is excellent. They respond immediately to requests. They have an...
Read full review of SAP S/4HANA »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
The organization has a support team responsible for day-to-day operations. A third-party vendor provides support for...
Read full review of SAP BW4HANA »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
The technical support capabilities are very strong. When we have any technical issues with the solution the...
Read full review of SAP SuccessFactors »
Sameer Ghewade
Manager, Information Technology at Parag Milk Foods Ltd
The solution's technical support is very good. I rate the technical support a ten out of ten.
Read full review of SAP ERP »
Anonymous User
Senior lecturer and researcher at a university
From time to time every year, my account expires, then it has an automated service for renewing access. This is...
Read full review of SAP Signavio Process Manager »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Analytics Cloud »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
Philip Benjamin
Executive Director at a non-profit
We signed on for technical support from the initial consultant but when that didn't work, the second consultant...
Read full review of SAP Adaptive Server Enterprise »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
Sr. SAP Portfolio Architect at a manufacturing company
Their tech support is always good.
Read full review of SAP ERP »
Anonymous User
Sr.SQL DBA at a tech vendor
It was good.
Read full review of SAP SQL Anywhere »
Jose A.Santos
Head of SAP Business Intelligence at a manufacturing company
The technical support is helpful, but at times it could be better. It is difficult when your native language is not...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Senior Application Delivery Specialist at a pharma/biotech company
Technical support comes partially from SAP. There are also certain partner companies who are providing support, so...
Read full review of SAP ERP »
Anonymous User
Senior Engineering Manager at a tech services company
I have not interacted with the technical support. Other teams may have, but my involvement is more with the integration.
Read full review of SAP HANA »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
YaronCohen
CMO at a energy/utilities company
SAP technical support is excellent.
Read full review of SAP Cloud Platform »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Erdem Okte
SAP Business One Consultant at SENTIA BILISIM SAN. TIC. LTD. STI.
Our technical support representative is located in Hungary and he is the perfect man for providing support. On the...
Read full review of SAP Business One »
Dinakar Mutnuru
SAP Basis Consultant at Experis US, Inc.
We worked with SAP on my last project. We had an issue regarding the Bdocs, and then we worked with SAP support...
Read full review of SAP CRM »
ImranHasware
Vice President at Abacus Consulting
Since I haven't faced any issues with the solution, I haven't contacted technical support yet.
Read full review of SAP HANA »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Anonymous User
SAP Basis Consultant at a energy/utilities company
Technical support is good, but there is always room for improvement. They could be faster.
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

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