Compare RWS Group vs SAP

RWS Group

SAP

Based on 1482 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

61 reviews

SAP ERP

25 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

14%

University

Manufacturing Company

Educational Organization

18%

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Commerce Cloud »
Patryk Golabek
CTO at Translucent Computing Inc
We have an enterprise license, so we are eligible for technical support. When we have gotten feedback for a client,...
Read full review of SAP Crystal Reports »
Kanchan Khubnani
Management trainee at a analyst firm
I haven't contacted technical support yet.
Read full review of SAP ERP »
FranciscoSantos
Director at Pixel Studio PTY
I would give an overall rating of nine to technical support.
Read full review of SAP Data Services »
Pratham Nagella
SRM Consultant at a tech vendor
The support from SAP PowerDesigner is great. I rate the support from SAP PowerDesigner an eight out of ten.
Read full review of SAP PowerDesigner »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
AnthonyMurphy
Director of Process Optimization at a tech services company
I can't speak to how helpful support would be. I've not needed it. We haven't had any issues that we had to contact...
Read full review of SAP Signavio Process Intelligence »
P P Gopalakrishhnan
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for...
Read full review of SAP Business One »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are satisfactory, but the ecosystem part needs some revisiting. If the ecosystem...
Read full review of SAP HCM »
Areej Fatima
Technical Writer at PlomX
My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was...
Read full review of SAP Cloud Platform »
Adebisi Odeyingbo
Director at Shirostreet
The customer service and support are stable enough. I rate them an eight out of ten.
Read full review of SAP NetWeaver »
Mohamed-Abdalla
IT Manager at PCWORLD Egypt
While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.
Read full review of SAP IQ »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Usman Saleem
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company
we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far,...
Read full review of SAP ERP »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Joe Fernandes
Asst. Senior IT Manager at a retailer
Customer Service: Customer service was very good. Technical Support: Technical support was excellent.
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Enterprise Integration Architect at a security firm
Normally with SAP, we have a dedicated, in-house team. They run the system and fix problems if there are any, but it...
Read full review of SAP Replication Server »
Guillaume-PIERRE
Senior Partner at AGLC Consulting
Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were...
Read full review of SAP S/4HANA »
Darien Khairy
Sr. Supervisor HR at a comms service provider
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch...
Read full review of SAP SuccessFactors »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Anonymous User
Public Affairs Manager at a pharma/biotech company
We are happy with technical support and we have had no problems with it.
Read full review of SAP Data Services »
Muralidhara H N
SAP Professional at a tech services company
Customer Service: Very good Technical Support: Very good
Read full review of SAP ERP »
Abdelghani Khaatib
Executive Director at TEDCO HOLDING
Technical support is great.
Read full review of SAP Signavio Process Intelligence »
Mohamed Sultan
Active Supervisor at Social Insurance Organizaton
My company does use the support offered on the product's website, but the employees of SAP in my region are not...
Read full review of SAP BusinessObjects GRC »
Anonymous User
Technology Analyst at a tech services company
The technical support is good.
Read full review of SAP BW4HANA »
AndreasChorosis
VP of Finance Innovation at Delivery Hero
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
The tool's technical support is not very easy, and they tend to ask many questions, taking more time to respond and...
Read full review of SAP Analytics Cloud »
ChrichtianNeal
IT Officer at a tech services company
We're in constant contact with technical support. They help us troubleshoot problems often and are quite good.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Program Manager HR-IT at a transportation company
Their technical support is okay. Sometimes it can take some time to get a response and it takes some time to resolve...
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

No Data Available

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