Compare SAP vs ServiceMax

SAP

Based on 1470 reviews.

ServiceMax

Based on 1 review.

Sample Customers

SAP CRM Service

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB)

ServiceMax

Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information

Popular Solutions

SAP S/4HANA

51 reviews

SAP ERP

28 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

ServiceMax

0 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company

Read full review of ServiceMax »

Review 1 of 1

Customer Service

Mohamed Nabih
Head Of Information Technology at OSHCO group
The technical support from SAP ERP is very good. I used technical support a few times over two years because of the...
Read full review of SAP ERP »
Madhava Pemmaraju
Practice Head at Panfish
The technical support needs to improve.
Read full review of SAP S/4HANA »
AhmedHaridy
Managing Director at Emkan
The tech support is knowledgeable and customer-friendly. Plenty of resources are available, including free online...
Read full review of SAP Integration Suite »
Mehboob AalamMughal
SAP Manager at Sadaqat Corporation (Pvt) Ltd
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
AhmedHaridy
Managing Director at Emkan
We don't anticipate having extensive support requirements, but when we plan for any data transmission, we have those...
Read full review of SAP Jam »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Customer support is generally good.
Read full review of SAP NetWeaver Business Warehouse »
Umair Hassan
Database Administrator at Systems Limited
We provided support to our clients and we did not resolve ourselves we did not go to the vendor for an answer we...
Read full review of SAP HANA »
Mani Velayudhan
Manager, SAP Basis at The Scotts Miracle-Gro Company
I have not connected the support from SAP IQ.
Read full review of SAP IQ »
Shashank ShekharSingh
Solutions Architect at a retailer
It depends on how much you pay SAP for support. If you pay for maximum attention, you can access a dedicated person...
Read full review of SAP Process Orchestration »
GoutamRoy
Associate Vice President & Head-ITS at a pharma/biotech company
Technical support is available for the platform 24/7 when you subscribe to it.
Read full review of SAP CRM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
This product is really a companion for a salesperson who can deploy and get the maximum advantage out of the...
Read full review of SAP CRM »
RaviAnupam
PM at Squadron Energy
I think if you go for public cloud, the solution's technical support is not great and I would rate it as a five out...
Read full review of SAP S/4HANA »
Anonymous User
BI Solution Architect at a manufacturing company
I rate SAP support seven out of 10. It's good but not at the expected level.
Read full review of SAP Analytics Cloud »
Jana
Global BPM Professional at a renewables & environment company
Signavio's technical support is good. We have used it often and most of our issues were solved. Sometimes there have...
Read full review of SAP Signavio Process Manager »
Ahmed_Adel
Technical manager at SAFE-SAS
I don't go through the official support team from SAP, but most of the time I use the website to find the answers I...
Read full review of SAP HANA »
Anonymous User
Senior Application Delivery Specialist at a pharma/biotech company
Technical support comes partially from SAP. There are also certain partner companies who are providing support, so...
Read full review of SAP ERP »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Anonymous User
IT Director at a healthcare company
We have only contacted technical support once and they were helpful. Their response time was also good.
Read full review of SAP BW4HANA »
Anonymous User
HCM Solution Architect, SAP and SuccessFactors at a tech services company
Technical support is 7/10.
Read full review of SAP SuccessFactors »
Ehab-El Hagar
Chief Executive Officer at Asis
We were only demoing the product and therefore did not really use technical support.
Read full review of SAP Cloud Platform »
Anonymous User
Infrastructure Manager at a tech services company
Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Director - SAP Mid Market at a tech services company
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Anthony Debyser
BI Architect at ArcelorMittal
Their technical support is not perfect and could be better. SAP Analytics Cloud is still lacking a lot of...
Read full review of SAP Analytics Cloud »
Anonymous User
Data Management at BCX
We are using a third party for technical support. So far, their support is good.
Read full review of SAP NetWeaver »
Anonymous User
Data Architect at a government
The technical support for this solution is good. When we developed the instructions, we had meetings with them and...
Read full review of SAP PowerDesigner »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
MichaelRaz
DA
I think technical support is okay, but it could be better. As they are in France, it's a little difficult to reach...
Read full review of SAP PowerDesigner »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »

Review 1 of 30

Anonymous User
ServiceMax/Salesforce Consultant at a tech services company
Their customer service is very good.
Read full review of ServiceMax »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.