Compare SAP vs Sparx Systems

SAP

Based on 1482 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

January 2025

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: January 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

January 2025

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: January 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

January 2025

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: January 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

January 2025

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: January 2025

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

61 reviews

SAP ERP

25 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

2 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Educational Organization

18%

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Educational Organization

17%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Cirvesh-Daga
Director at T-Systems International GmbH

Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 3

Customer Service

Artur Chyziewicz
Co-Owner at Edusolution s.c.
I have had contact with Sparx in the past and they were great. It was nighttime in Poland and I was put through to...
Read full review of SAP Enterprise Architecture Designer »
P P Gopalakrishhnan
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for...
Read full review of SAP Business One »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The support is very good.
Read full review of SAP S/4HANA »
Shubham Desale
Senior Consultant at Inteliwaves
The customer service and support are good and knowledgeable.
Read full review of SAP S/4HANA »
Sibanshu Samantaray
SAP Lead Consultant at Bosch Global Software Technologies
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Marouan Bellioum
Cyber Security Program Manager at a financial services firm
The support team is very reactive. When we have a lot of support requests from our customers, the SAP team helps us...
Read full review of SAP CRM »
Vimal Bhardwaj
Deputy Manager, Information Technology at Greenpanel Industries
The quality of technical support services depends on the partner we are collaborating with. They help us in...
Read full review of SAP CRM »
Bhuwan Ghosh
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
AbhishekKalra
Manager Advisory Services at PwC Acceleration Centers
The solution's technical support team should have essential skill sets to deal with issues. Also, they should improve...
Read full review of SAP HANA Enterprise Cloud »
RAUL PAHUARA
Deputy IT Project Manager at Volcan Compania Minera SAA
For support, I have a local partner.
Read full review of SAP BW4HANA »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
Kiril Petkov
CEO at a energy/utilities company
We've communicated with technical support, but it isn't a high priority because we're currently working with...
Read full review of SAP Identity Management »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
The tool's technical support is not very easy, and they tend to ask many questions, taking more time to respond and...
Read full review of SAP Analytics Cloud »
Anonymous User
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
General Manager at a recruiting/HR firm
The technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Anonymous User
Business Intelligence Consultant at a tech services company
Customer Service: In my experience, customer service it good. Technical Support: In my experience, technical support...
Read full review of SAP BusinessObjects Business Intelligence Platform »
VaishnavBsa
Sr Advisory Technical Specialist at IBM
I find the technical support for SAP HANA pretty good because if you have any issues, the team responds to you very...
Read full review of SAP HANA »
RanjitShekdar
Project manager at a tech services company
The support for SAP Analytics Cloud could use some improvement because if the client is pretty important, my company...
Read full review of SAP Analytics Cloud »
Areej Fatima
Technical Writer at PlomX
My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was...
Read full review of SAP Cloud Platform »
Anonymous User
Director, Global Operations at a pharma/biotech company
Responses for enhancements can be slow.
Read full review of SAP HCM »
Bigr67
BI Manager at a manufacturing company
Their technical support is good.
Read full review of SAP BW4HANA »
Neeraj Kalra
SAP Head at Smart World Developer
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Sr. SAP Portfolio Architect at a manufacturing company
Their tech support is always good.
Read full review of SAP ERP »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Commerce Cloud »
Anonymous User
Director Comercial at a computer software company
Their support is very good.
Read full review of SAP S/4HANA »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Anonymous User
Principal Business Process Architect at Met Office
The technical support is excellent. They cheerfully guide our own internal support team to resolve issues that lie...
Read full review of SAP Signavio Process Manager »

Review 1 of 30

GeorgeDiaz
Solutions Consultant at Inspi Technologies
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
The good news is that I have not needed technical support very often. We may have some basic level of support with...
Read full review of Sparx Systems Enterprise Architect »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
We have contacted support for certain technical situations beyond our side. Support knows everything about the...
Read full review of Sparx Prolaborate »
Anonymous User
INLINE Technologies at a consultancy
Good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, Coach and Owner at a consultancy
Their support is perfect. They are quick and courteous.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Practice Leader Architecture / Methodologist at Swift Fox Strategies Inc.
My personal experience is that Enterprise Architect has a large user community that shares well. As well the direct...
Read full review of Sparx Systems Enterprise Architect »
Chandan Konuri
Enterprise Architect - Integrations at BCA
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Anuj Shahi
Enterprise Architect at CCandC Solutions
Their technical support is not good in India. It could be better. I wrote an email to the support, but I didn't get a...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at Cronomagic Canada
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Joshua Shoresh
Management Consultant & Architect at Contextual Focus Limited
We've used technical support in the past. We've needed them for a few little obscure things and things just that are...
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Kim Dijkstra
Technical manager at Koninklijke Bam Groep N.v.
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
IvanSchotsmans
Principal at Mire Consulting
I rate the technical support of Sparx Systems Enterprise Architect a four out of five.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Enterprise Architect at a transportation company
Customer Service: No customer service has been needed in the one year of service. Technical Support: No technical...
Read full review of Sparx Systems Enterprise Architect »
Paul Parisi
Enterprise Architect at Mobiliser
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
Excellent, not only do I get quick responses, but their people are well-equipped to handle complex and leading edge...
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

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