Compare SAP vs Sparx Systems

SAP

Based on 1484 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

March 2025

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2025

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

March 2025

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: March 2025

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

March 2025

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: March 2025

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

22 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Educational Organization

17%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 3

Customer Service

Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
Raquel Oliveira
Cost specialist at Lenzing AG
We used a contractor for the support in our company. We had some difficulties. I rate the support from SAP S/4HANA...
Read full review of SAP S/4HANA Cloud »
Marissa Schwan
Founder and Director at a consultancy
I communicate with technical support on a regular basis. I have an account manager located in Spain whom I can...
Read full review of SAP SuccessFactors »
SriniDhanaraj
Head of Data at Gauri Ltd
The technical support is good, we have never had a problem with them.
Read full review of SAP Business Warehouse »
Ankit Gosavi
SAP S/4 HANA Lead Consultant at HCL Technologies
I had a positive experience with their support services. They were responsive and often exceeded my expectations, as...
Read full review of SAP Intelligent RPA »
Martin Gregor
DWH, BI & Big Data consultant / developer /modeler - independent contractor at Freelancer
At some point, we had an issue with the abbreviation file and we couldn't solve it on our side. We had to connect to...
Read full review of SAP PowerDesigner »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
Roymell Santos
ICT Officer at Intelligent Skincareinc Inc.
SAP's customer service and support have been knowledgeable and responsive.
Read full review of SAP CRM »
NarendraKumar2
Process Mining Consultant at AG Consultancy & Apps. Lt.
The customer service and support are absolutely good. However, it might be delayed sometimes.
Read full review of SAP Signavio Process Intelligence »
GagandeepSingh3
Principal Engineer at a tech services company
The customer service and support are okay. But, I don't see improvement coming in, as I think the company will start...
Read full review of SAP Adaptive Server Enterprise »
Sara Kadry
HR Digital Transformation Senior Manager at Integrated Diagnostics Holdings PLC
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Anonymous User
Data Architect/Data Scientist
I did not use the paid support.
Read full review of SAP PowerDesigner »
Rana Bhattacharjee
SAP Practice Manager at Data-core systems
Customer service and support are pain points. For the cloud solution, deployability, or the installation of the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »
Anonymous User
Analytics Practice Lead at a computer software company
The technical support could be improved.
Read full review of SAP Analytics Cloud »
Anonymous User
VP at a financial services firm
Customer Service: 7/10. Technical Support: 9/10.
Read full review of SAP IQ »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Senoy Laxman
SAP BW Senior Consultant at Capgemini
I find the technical support for SAP Analytics Cloud helpful.
Read full review of SAP Analytics Cloud »
T K G NAIR
Project Director at a retailer
We have support from an internal team as well as SAP. Its support is good.
Read full review of SAP S/4HANA »
Anonymous User
Senior Integration Consultant at a consultancy
The technical support services are good.
Read full review of SAP Integration Suite »
AmarMedavarapu
CEO at ABCDE Tech
Technical support has been somewhat challenging; there hasn't been much visibility on how to create a ticket or...
Read full review of SAP Signavio Process Manager »
Anonymous User
CFO at a comms service provider
Technical support is good, but we are not having problems. You know much more about the support when you have serious...
Read full review of SAP Business One »
Anonymous User
Manager, Robotics & Automation Systems at a manufacturing company
SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The...
Read full review of SAP ERP »
Anonymous User
SAP Consultant at a tech services company
I have encountered one or two issues. But one of my recent customers crashed their server. Backup recovery is hard,...
Read full review of SAP SQL Anywhere »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Senior Sybase DBA at a tech services company
Customer Service: It's not bad; I can’t say that there has been anything significant. Technical Support: I would rate...
Read full review of SAP Adaptive Server Enterprise »
AhmedAbdelhady
Executive Manager & CO. Founder at Phoenix Consulting
It is easy to contact technical support and get help. Within the license model, you are paying 22% of your license...
Read full review of SAP HCM »
VINCENTWU
Project Manager at Inventec
.
Read full review of SAP S/4HANA »
RajPatnaik
SAP Platform Advisory at a tech services company
There are different levels of support, with some requiring additional fees. I am not happy with any of the support I...
Read full review of SAP ERP »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 30

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
The good news is that I have not needed technical support very often. We may have some basic level of support with...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
GeorgeDiaz
Solutions Consultant at Inspi Technologies
Sparx technical support is good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Joshua Shoresh
Management Consultant & Architect at Contextual Focus Limited
We've used technical support in the past. We've needed them for a few little obscure things and things just that are...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
Excellent, not only do I get quick responses, but their people are well-equipped to handle complex and leading edge...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
Read full review of Sparx Systems Enterprise Architect »
Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
Michael Roytman, MBA Global Management
Senior Enterprise Architect at a individual & family service
Customer Service: I did not need to use the actual customer service as there are a few books published by EA experts,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Process specialist at a financial services firm
Technical support is fine. I spoke with someone from Australia and they responded and tried to resolve the issues....
Read full review of Sparx Systems Enterprise Architect »
AllanKowalski
Enterprise Architect at a tech services company
Though only available by e-mail they really know their stuff and respond very quickly.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a construction company
My experience with customer service and support has been positive. They generally respond within a reasonable time...
Read full review of Sparx Systems Enterprise Architect »
Wesley De John
Group Product Manager – Billing and Payments at MultiChoice Group
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Development at a tech company
Customer Service: Technical Support: We didn’t have any cases to call for support, but we enjoyed the activities...
Read full review of Sparx Systems Enterprise Architect »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
We have contacted support for certain technical situations beyond our side. Support knows everything about the...
Read full review of Sparx Prolaborate »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at Cronomagic Canada
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
Read full review of Sparx Systems Enterprise Architect »
Chandan Konuri
Enterprise Architect - Integrations at BCA
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.