Compare SAP vs Sparx Systems

SAP

Based on 1470 reviews.

Sparx Systems

Based on 107 reviews.

Latest Research

Buyer's Guide

SAP Signavio Process Manager vs. Sparx Systems Enterprise Architect

December 2024

Sparx Systems Enterprise Architect vs. SAP Signavio Process Manager

Updated: December 2024

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

December 2024

Sparx Systems Enterprise Architect vs. SAP PowerDesigner

Updated: December 2024

Buyer's Guide

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

December 2024

SAP PowerDesigner vs. Sparx Systems Enterprise Architect

Updated: December 2024

Buyer's Guide

SAP PowerDesigner vs. Sparx Pro Cloud Server

December 2024

SAP PowerDesigner vs. Sparx Pro Cloud Server

Updated: December 2024

Sample Customers

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

SAP S/4HANA

51 reviews

SAP ERP

28 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

2 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

17%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 2

Customer Service

Ercan Kocak
Head of Presales at Felece
The technical support team works well. There are no problems.
Read full review of SAP Commerce Cloud »
RambabuMandala
Software Development Senior Advisor at Dell EMC
There are different levels of support SAP Data Services have. Based on the level that they have they are good. For...
Read full review of SAP Data Services »
Segun Oyeleke
SAP HANA Developer at a educational organization
The technical support for this solution is okay. Support tickets are responded to based on priority.
Read full review of SAP Analytics Cloud »
Srini-Dhanaraj
Founder & CEO at imfine.club
If the solution doesn't work as expected, we will raise a ticket with the support team, and the support persons will...
Read full review of SAP CRM »
Abhijit Misra
Director at a consultancy
The technical support is very good; they are very helpful.
Read full review of SAP Master Data Governance »
Pratibimb Dwivedi
Director at HumanAI
I have experience with the solution's technical support of SAP, and it takes a long time to get help from SAP. It is...
Read full review of SAP Cloud Platform »
Cornelia MBA
Director - IT Finance/SAP Business One at NQ
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Analytics Cloud »
PremkishanChourasia
SAP Cloud Infra Architect at Syngenta
The speed and quality of resolving issues from customer support needs to improve.
Read full review of SAP S/4HANA »
MohammadShafiullah
MANAGER - IT SYSTEMS at Fabtech
We haven't really contacted the support team of SAP. For some functional stuff, we coordinated with an SAP partner.
Read full review of SAP Crystal Reports »
Neno Lazarov
Head Of Financial Control at TED BED JSC
I rate SAP support seven out of 10.
Read full review of SAP ERP »
Anonymous User
Managing Director at a tech services company
The support for this solution is okay, but due to their single geographical location it can be challenging to contact...
Read full review of SAP Commerce Cloud »
Nam Doan
Java Software Engineer at a tech services company
So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they...
Read full review of SAP HANA »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »
Samantha Prathikantam
Sr.ERP Consultant at a government
I would rate the technical support as a nine out of ten.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Director/ Entrepreneur/ SAP CRM Functional
Customer Service: Customer service was good. Technical Support: We never used technical support.
Read full review of SAP Hybris PCM »
Anonymous User
SAP EIM Practice Head - MDG, DS, IS, HANA, Cransoft, DSP at a tech services company
I have found them to be very helpful.
Read full review of SAP Master Data Governance »
Ali Mirnia
Chief Executive Officer at Redment
We are not able to use technical support in my country because in Iran it is sanctioned. However, we have not needed...
Read full review of SAP S/4HANA »
Anonymous User
SAP Enterprise Services Specialist at a tech services company
We've reached out to technical support in the past. We reach out when there are some bugs or some specific issues on...
Read full review of SAP BW4HANA »
Ramakrishna Potluri
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support...
Read full review of SAP SuccessFactors »
Anonymous User
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company
We are satisfied with the technical support.
Read full review of SAP ERP »
Anonymous User
Head of Product Operations Planning at a pharma/biotech company
Technical support is available anywhere, and it's easy to find.
Read full review of SAP ERP »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
SEAN Justine
Works
Technical support could be improved. It comes with an additional cost.
Read full review of SAP ERP »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Anonymous User
Solution Architect at a energy/utilities company
In terms of technical support for SAP SuccessFactors, the process involves raising incidents, escalations, and...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
PreeteshPardeshi
SAP Process Mining Lead at Freelance
Technical support could be better. Their services aren’t as good as, for example, Celonis. The response time is slow...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 30

Sastry Dhara
President/CEO at dhara consulting group, inc
Their support is good.
Read full review of Sparx Prolaborate »
Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Manager at a tech services company
I've never needed to contact them
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
ShahidMahmood
Enterprise Solution Architect at Freelancer
The technical support team is good.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Michael Roytman, MBA Global Management
Senior Enterprise Architect at a individual & family service
Customer Service: I did not need to use the actual customer service as there are a few books published by EA experts,...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
Muhammad Ashfaq
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Process specialist at a financial services firm
Technical support is fine. I spoke with someone from Australia and they responded and tried to resolve the issues....
Read full review of Sparx Systems Enterprise Architect »
andhdo
Software Architect at a transportation company
The solution does seem to offer helpful documentation.
Read full review of Sparx Systems Enterprise Architect »
Kim Dijkstra
Technical manager at Koninklijke Bam Groep N.v.
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect
I haven't had to contact technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Architecture and Innovation Officer, Corporate Strategy, Plans and Systems, Ferrovie dello Stato
We have had very little, or no, need for customer service, which we count as excellent digital customer service level...
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at Intelligent Enterprise Products
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
We have contacted support for certain technical situations beyond our side. Support knows everything about the...
Read full review of Sparx Prolaborate »
Anonymous User
Integration Architect at a financial services firm
Customer Service: I've not had to use customer service. Technical Support: I've not had to use tech support. The...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Software Engineer at a tech services company
We reported one problem but never received an answer.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Consultant at a non-profit
We haven't had to contact tech support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IS Analyst at a government
Very good. Any submitted question is quickly answered. The Help Online and white papers, webinars, and user groups...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

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