Compare SAP vs Splunk

SAP

Based on 1460 reviews.

Splunk

Based on 562 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

October 2024

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: October 2024

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP ERP

31 reviews

SAP S/4HANA

49 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Splunk Enterprise Security

144 reviews

Splunk Cloud Platform

48 reviews

Splunk ITSI (IT Service Intelligence)

41 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

15%

Computer Software Company

14%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Through Splunk Enterprise Security, we have implemented extensive login integration. This allows us to monitor and...
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
4 System Engineer at a religious institution
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a...
Read full review of Splunk Cloud Platform »
Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

Segun Oyeleke
SAP HANA Developer at a educational organization
The technical support for this solution is okay. Support tickets are responded to based on priority.
Read full review of SAP Analytics Cloud »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Patryk Golabek
CTO at Translucent Computing Inc
We have an enterprise license, so we are eligible for technical support. When we have gotten feedback for a client,...
Read full review of SAP Crystal Reports »
George Mukira
ICT Consultant at Spring Training & Consulting
I think technical support is okay. They should be more focused on updating the knowledge transfer for people who have...
Read full review of SAP HANA »
Rachid Amghari
Expert Technique & Solution Designer at Freelancer
SAP hybrid technical support is good. When we have an issue, we simply communicate with them and they provide us with...
Read full review of SAP Commerce Cloud »
NarendraKumar1
Works at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
SrinivasReddy2
Consultant at British Council
At our company, we reach out to customer support very frequently for daily issues. The customer support team is...
Read full review of SAP S/4HANA »
Ahmed_Haridy
Managing Director at Omnitelltech
My experience with the technical support has been good. There's something new with their support called Wizard Guide...
Read full review of SAP SuccessFactors »
AjayKumar18
Director of Infrastructure at a university
Customer service is poor. SAP uses a ticket-based support system, which takes weeks to resolve basic licensing...
Read full review of SAP Cloud Platform »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Associate Vice President at a consumer goods company
I use the customer service/technical support line once or twice per month. I usually call to find out about new...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Cloud Platform »
ArifKundi
Chief Executive Officer at Biz Tech Resources
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »
Feghouli Sofiabe
Co-owner / Board Member at ITS
Technical support could be better so I rate it a five out of ten.
Read full review of SAP S/4HANA »
Anonymous User
SAP Data Services Consultant at a government
I have not been in contact with the technical support directly. For most issues that we've had, we provide them to...
Read full review of SAP Information Steward »
Anonymous User
Manager, Development, SAP Solutions at a retailer
We use the support when we need it but we have quite good capabilities ourselves. If we're having some challenges...
Read full review of SAP HANA »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
AnilKumar38
Project Manager - Analytics at Mindsprint
The technical support is okay.
Read full review of SAP BW4HANA »
Anonymous User
Developer at a tech services company
Customer Service: Customer service was average. Technical Support: Technical support was average.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Associate IT Consultant at a computer software company
We have not contacted technical support or submitted any tickets.
Read full review of SAP Analytics Cloud »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Tim Schweikardt
System Analyst Lead at a pharma/biotech company
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you,...
Read full review of SAP Identity Management »
Anonymous User
Principal Consultant - SAP HANA,BW,BusinessObjects BI at a tech services company
It's very good.
Read full review of SAP Lumira »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Director & Co-Owner at a tech services company
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Analytics Hub »
Amrit Jha
ERP Application Manager at a energy/utilities company
Support varies. On a good day, even the critical ticket gets through, and on a bad day, the simplest one will have...
Read full review of SAP BW4HANA »
Anonymous User
Mobility Lead at a retailer
SAP Support is excellent with their support of this product. That being said, the product itself is slower than their...
Read full review of Sybase Afaria [EOL] »
Anonymous User
SAP Basis Consultant at a energy/utilities company
Technical support is good, but there is always room for improvement. They could be faster.
Read full review of SAP ERP »
Anonymous User
Director - Customer Intelligence at a manufacturing company
Customer Service: Same as most large companies. Ok. Technical Support: Ok. We had the benefit of a Platinum...
Read full review of SAP Data Services »

Review 1 of 30

Ryan Plas
SOAR Engineer at Accenture Federal Services
The customer service and technical support have been great. We had some professional support come out when we set it...
Read full review of Splunk SOAR »
Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
Siddharth Rai
Cyber Security Specialist at a tech services company
The SLA for Splunk Cloud support is not satisfactory for a customer. The turnaround time is a bit low. That should be...
Read full review of Splunk Enterprise Security »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk Enterprise Security »
Akash Kumar Meher
Sr. Security Engineer at a sports company
I rate Splunk support eight out of 10. It varies based on your data volume and number of licenses.
Read full review of Splunk Enterprise Security »
Anonymous User
Works at a tech services company
With technical support, there is a strict SLA that is published. It's public and except for one case, which was very...
Read full review of Splunk ITSI (IT Service Intelligence) »
Joshua Porto
Splunk engineer at MindPoint Group, LLC
The customer service and technical support can be hit or miss. Sometimes you get someone that is really good and...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Cybersecurity Engineer at a energy/utilities company
It is very good. I would rate them a nine out of ten. They are usually pretty helpful and knowledgeable.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Reviewer343335
Security Engineer at State of Nevada
Splunk support is very communicative about our concerns. That said, the answers I've gotten back don't make sense....
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Solutions Architect at a government
I've been working with Splunk for several years now, and I've always found them very responsive and supportive in a...
Read full review of Splunk Enterprise Security »
Kenneth Barnes
CTA\Owner at UCSolutions
The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me...
Read full review of Splunk Enterprise Security »
Anonymous User
Network Infrastructure Manager at a educational organization
The few times we reached out to technical support, they were helpful and able to address the issues.
Read full review of Splunk Cloud Platform »
Anonymous User
Lead Developer, Solution Analyst at a university
Technical support is okay, although they are not as quick to respond as I believe they should be. I feel that some of...
Read full review of Splunk Cloud Platform »
Juha Strandman
Owner at a reseller
Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I...
Read full review of Splunk Cloud Platform »
Sharan Paniya
SOC Analyst at Topcon Omni Systems, Inc.
Overall, the customer service and support were very good. At times, we had difficulties reaching out for your...
Read full review of Splunk Enterprise Security »
Anonymous User
Principle Architect at a computer software company
We mostly interacted with the marketplace community. Although our support experience was not great, the issue was...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Manager at 3M Company
Customer service has been very responsive to our needs.
Read full review of Splunk ITSI (IT Service Intelligence) »
Arpan Balpande
Senior Information Technology System Analyst at YASH Technologies
I have not interacted with them. Another team is taking care of raising tickets with their technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Operation Center Analyst at Sadad
We don't use technical support because we are under sanction. We use our own knowledge and team to implement and to...
Read full review of Splunk Infrastructure Monitoring »
Anjani Kumar
System Engineer at NetScout Systems
We used to support a few times and our experience was good. I would rate the support from Splunk a four out of five.
Read full review of Splunk Enterprise Security »
Adrian Mache
Solution Architect at a tech vendor
We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated...
Read full review of Splunk SOAR »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Infrastructure Monitoring »
Austin Greenbaum
Information Technology Specialist at a healthcare company
There were instructors who knew how to fix a lot of the issues. If there was an overarching issue, they would deal...
Read full review of Splunk Enterprise Security »
Shay Chouker
CSO at a manufacturing company
The technical support is good.
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk Enterprise Security »
Anonymous User
Audit Remideation/Financial Manager at a tech services company
The technical support is pretty good. I would rate it at a seven out of ten. We're mostly happy with the level of...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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