Compare SAP vs Splunk

SAP

Based on 1475 reviews.

Splunk

Based on 568 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

January 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: January 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

54 reviews

SAP ERP

26 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Cirvesh-Daga
Director at T-Systems International GmbH

Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
Suresh Tanneeru
Vice President at Dataflix
Our company is a service, build, and innovation partner for SAP in India. We built one of the SAP modules in India....
Read full review of SAP HANA Enterprise Cloud »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Wael Elsagh
Solutions Architect at EJADA
In my opinion, the technical support is good enough.
Read full review of SAP SuccessFactors »
SurenderJ
Sr Manager at Genpact
We've had some contact with technical support and they are good.
Read full review of SAP Master Data Governance »
NarendraKumar2
Process Mining Consultant at AG Consultancy & Apps. Lt.
The customer service and support are absolutely good. However, it might be delayed sometimes.
Read full review of SAP Signavio Process Intelligence »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Andrews Raj
Vice President at Chain-Sys Corporation
Sometimes, we get fast responses from the solution's technical support. However, the technical support team's...
Read full review of SAP HCM »
Raquel Oliveira
Cost specialist at Lenzing AG
We used a contractor for the support in our company. We had some difficulties. I rate the support from SAP S/4HANA...
Read full review of SAP S/4HANA Cloud »
Madhava Pemmaraju
Practice Head at Panfish
SAP Business One support seems to have been reduced. Getting support is not easy and requires more personnel and...
Read full review of SAP Business One »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Technical support could be improved. I would rate them 2.5 out of 5.
Read full review of SAP ERP »
AzimSyed
Territory Manager at a tech services company
The technical support is very good.
Read full review of SAP S/4HANA »
RaviAnupam
PM at Squadron Energy
I think if you go for public cloud, the solution's technical support is not great and I would rate it as a five out...
Read full review of SAP S/4HANA »
AnthonyMurphy
Director of Process Optimization at a tech services company
I can't speak to how helpful support would be. I've not needed it. We haven't had any issues that we had to contact...
Read full review of SAP Signavio Process Intelligence »
Sumeet Zalpuri
Data engineer at ASR Nederland N.V.
SAP's tech support is okay.
Read full review of SAP Data Services »
Kumar-Saurav
Founder, CEO at AccelSoft Infotech
The customer service and support are okay. The response time is faster.
Read full review of SAP Analytics Cloud »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
AllaShlafir
Development & ERP Technologies Department Manager at Israel Aerospace Industries Ltd.
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out...
Read full review of SAP HANA »
Anonymous User
Software Engineer at a manufacturing company
Their technical support is very good. The response time depends on how critical the problem is. They do give a proper...
Read full review of SAP Process Orchestration »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
SAP calls me once every three to six months to ask how things are going.
Read full review of SAP Analytics Cloud »
Johannes Bacher
Application Architecture at Independent Consultancy
My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Cloud Platform »
Anonymous User
Integration Architect
We have never needed to contact their technical support.
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation...
Read full review of SAP S/4HANA Cloud »
GB432
Manager of Architecture/Design at a government
Not good. SAP does resolve issues in time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
CIO at Kolektor Group d.o.o.
Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get...
Read full review of SAP ERP »
Anonymous User
Sr. HRIS Project Manager (Analyst) at a manufacturing company
The technical support for SAP SuccessFactors is quite helpful.
Read full review of SAP SuccessFactors »
Anonymous User
Manager of Government and Data Quality at a financial services firm
The support is good and is available 24/7.
Read full review of SAP HANA »
David Hudgins
Senior Business Intelligence Architect at a tech services company
SAP tech support is good. However, I prefer the use of the partners and communities like ASUG or SAPinsider to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Rex Martin Abrasaldo
Member of SAP Production Support Team at Maxicare Healthcare Corporation
I have not yet experienced technical support.
Read full review of SAP Analytics Cloud »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »

Review 1 of 30

Vikas Dusa
Cyber Security Trainer and Programmer at Freelancer
The technical support team is good.
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The technical support is good.
Read full review of Splunk Infrastructure Monitoring »
Mark Furman
Security Engineer at White Lodging
The customer support is quick and helpful.
Read full review of Splunk Cloud Platform »
Derek Hemsley
Cyber Security Detection Engineering Associate & Director at a healthcare company
Our direct customer support team is very responsive. However, it's very hit or miss with Splunk tickets and trying to...
Read full review of Splunk Cloud Platform »
Mohan Battu
Project Lead at a computer software company
The customer service and support are good.
Read full review of Splunk Enterprise Platform »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk Enterprise Security »
SaravanaKumar1
Principal Consulting - Cloud & Infrastructure Services at Fourth Dimension Technologies
We haven't had to contact Splunk support because we can find all the answers we need online.
Read full review of Splunk Enterprise Security »
Anonymous User
Cybersecurity Analyst at a energy/utilities company
The team we're working with right now is extremely helpful, and it's easy to coordinate with them and get them...
Read full review of Splunk SOAR »
Gokul Rajendran
Mr at a educational organization
I haven't had to contact the support yet. We have a separate team that maintains and builds our relationship with...
Read full review of Splunk APM »
Anonymous User
Security Engineer at a recreational facilities/services company
Their technical support sucks. My engagement with their technical support was for a product which they basically took...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior technical consultant at a healthcare company
We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our...
Read full review of Splunk Cloud Platform »
Anonymous User
Infrastructure Engineer at Zirous, Inc.
I have not personally dealt with customer service/technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
CTO at a computer software company
Based on the few problems that we have had, I would rate them a seven out of ten. For an issue, we did not get the...
Read full review of Splunk Enterprise Security »
Anonymous User
Tech Director at a government
Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts....
Read full review of Splunk Enterprise Security »
RAGHU VEMULA
Splunk admin and splunk ITSI at Convergys Corporation
The technical support team is great. They've helped troubleshoot our issues. Once we raise a ticket, we can continue...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Security Engineer at a financial services firm
I had a good experience with support.
Read full review of Splunk Enterprise Security »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Infrastructure Monitoring »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Surya Teja
Information Security Analyst at Apcfss
I rate Splunk support nine out of 10. Their support team is excellent. We schedule calls with them when we have...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Architect at a government
We had a support person who was instrumental in getting it set up. I would rate support an eight out of ten. It's...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr Security Engineer at a insurance company
I do not use the support that often. Normally, when I am looking for help, I just search on the web. If I am trying...
Read full review of Splunk Enterprise Security »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Infrastructure Monitoring »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »
Brad Van Orden
Computer Engineer at Fuse engineering
They are good. I have a ticket open now. I told them to go ahead and close it because we thought it was a hardware...
Read full review of Splunk Infrastructure Monitoring »
Oluwaseun Oke
Owner at Py Concepts
Technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Compliance Program Manager at a educational organization
To resolve issues in the Splunk platform, you need to wait in a queue and then open a ticket with the support team. I...
Read full review of Splunk Enterprise Security »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »

Review 1 of 30

Technical Support

No Data Available

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