Compare SAP vs Splunk

SAP

Based on 1484 reviews.

Splunk

Based on 822 reviews.

Latest Research

Buyer's Guide

SAP IT Operations Analytics vs. Splunk Enterprise Security

April 2025

SAP IT Operations Analytics vs. Splunk Enterprise Security

Updated: April 2025

Buyer's Guide

SAP IT Operations Analytics vs. Splunk AppDynamics

April 2025

SAP IT Operations Analytics vs. Splunk AppDynamics

Updated: April 2025

Sample Customers

SAP Lumira

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP BusinessObjects Design Studio

Wipro, Tetra Pak, MIGROS

SAP BusinessObjects Dashboards

Jebsen & Jessen

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Cloud Platform

Mindtouch

Popular Solutions

SAP S/4HANA

62 reviews

SAP ERP

18 reviews

SAP BusinessObjects Business Intelligence Platform

9 reviews

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

42 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Educational Organization

16%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

ROBERT-CHRISTIAN
CTO at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Rene Dorantes
IT Manufacturing Intelligence Chief at Productos Laminados de Monterrey
We contacted the technical support for SAP Data Quality Management three years ago, and they assisted us. They were...
Read full review of SAP Data Quality Management »
Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Cloud Platform »
Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
Douglas Brito
Head of Public Edition Problem at Lab2dev
I am not familiar with the customer service information. I have never used the support team, and there have been no...
Read full review of SAP S/4HANA »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Nalin Kumar
Quality Assurance Group Lead at Samsung
Technical support from SAP for this particular system is not frequently required because our team has become quite...
Read full review of SAP Portfolio and Project Management »
Bruno Vagas
Consultant at Independent
It's crucial to maintain smooth operations, especially in cases where there's urgency, like when specific software or...
Read full review of SAP HANA Enterprise Cloud »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Database Senior Manager at a financial services firm
Average.
Read full review of SAP IQ »
Anonymous User
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
We have used technical support. I would rate their support as average. They are not as fast as we want them to be....
Read full review of SAP SuccessFactors »
Anonymous User
CEO at a financial services firm
The technical support from SAP is medium. I'm not fully satisfied and it could be improved. It isn't always a matter...
Read full review of SAP HANA »
Zaved Ahmed
Associate Consultant at Diageo
SAP tech support is really bad. Most of the time, if you would write a mail, they would respond after two weeks.
Read full review of SAP Signavio Process Intelligence »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
Anonymous User
Software Engineer at a manufacturing company
Their technical support is very good. The response time depends on how critical the problem is. They do give a proper...
Read full review of SAP Process Orchestration »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
General Manager at a recruiting/HR firm
The technical support is good.
Read full review of SAP SuccessFactors »
Belinda Pearson
SAP specialist at Dis-Chem Pharmacies Ltd
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support has been great. We've used them in the past and have been satisfied with how they have helped us.
Read full review of SAP S/4HANA Cloud »
VivekGupta3
Analytics Manager at a manufacturing company
We did not find any major support areas that needed the support from SAP. The majority of the application support our...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr. HRIS Project Manager (Analyst) at a manufacturing company
The technical support for SAP SuccessFactors is quite helpful.
Read full review of SAP SuccessFactors »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Anonymous User
Senior SAP HCM Lead Consultant at a tech services company
Technical support is 8/10.
Read full review of SAP HCM »
Vishal-K
Software Engineer at Nexogic
The technical support is excellent. Any escalations are usually resolved within one or two days. Escalations are...
Read full review of SAP HCM »
Anonymous User
Data Architect/Data Scientist
I did not use the paid support.
Read full review of SAP PowerDesigner »
Anonymous User
Manager Data Analytics and Interfaces at a healthcare company
We don't call SAP directly. We work through Epic. Our licensing with SAP is through Epic. So, Epic has a direct...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SAP Process Orchestration »
Anonymous User
SAP HCM and HR Consultant at a tech consulting company
7.5/10
Read full review of SAP HCM »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »

Review 1 of 30

John Yuko
Assistant Manager ICT - Projects at I&M Bank Ltd
The technical support has been quite helpful.
Read full review of Splunk Enterprise Security »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
Splunk's customer service is great and impeccable. I believe that they have been a very valuable resource to our...
Read full review of Splunk SOAR »
Nakul Agarwal
Splunk architect at Schwarz IT KG
We use Splunk Operator on Kubernetes, so it's not on-prem or Splunk Cloud. Customer support is not good at all. For...
Read full review of Splunk Enterprise Security »
Marcelo-Carvalho
Consultant at Free Consultant
Technical support is good.
Read full review of Splunk AppDynamics »
Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Aditi Mishra
Monitoring Specialist at a tech services company
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of...
Read full review of Splunk AppDynamics »
GautamKar
Staff Performance Engineer at ServiceNow
It is good. I have not had any major issues where support was lacking, so I would rate it positively.
Read full review of Splunk Enterprise Security »
CanselÖzcan
TechOPS Division Manager at Onotio Teknoloji
I have contacted technical support, level three. We also contacted their development team.
Read full review of Splunk AppDynamics »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Synthetic Monitoring »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
Anonymous User
Enterprise Platform Manager at a healthcare company
I have used technical support. They jump on right in. If the individual is not able to understand my question, or if...
Read full review of Splunk AppDynamics »
Anonymous User
Technical Director at a consultancy
The technical support is quite good.
Read full review of Splunk Enterprise Security »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Performance Engineer at a financial services firm
I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of...
Read full review of Splunk AppDynamics »
Anonymous User
Cyber Security at a financial services firm
It has been a rocky road. I have been through a road where I have had limited to little engagement or support. I am...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Consultant at a tech services company
There was technical assistance available. When you require assistance, they provide it, they will respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support here in South Africa hasn't been great, but I understand why as we make up less than 3% of...
Read full review of Splunk Enterprise Security »
SureshKumaresan
Cyber Security Consultant at HCL Technologies
I rate Splunk support seven out of 10.
Read full review of Splunk Enterprise Security »
Mark Roeder
Manager, Security Engineering at a computer software company
We don't use technical support.
Read full review of Splunk Enterprise Security »
Damon Tunnell
Automation Developer at TNS
I have worked with Splunk support, and I would rate them an eight out of ten. It depends on where you are and what...
Read full review of Splunk Cloud Platform »
Jesse Gan
IT Director at Administrative Office U.S. Courts
In our company, we have a Splunk consultant who is very good at providing a solution. So far, I have not had any...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk Enterprise Security »
jorgenoguerah
IT Infrastructure Architect at a tech company
I used support a little bit for some templates for formatting data from Cisco and Fortinet logs. They were very fast...
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Engineer at a consultancy
I haven't had any communication with Splunk's technical team.
Read full review of Splunk Enterprise Security »
Anonymous User
Application Development Mansger at Garmin
We have opened very, very few tickets; low numbers. We've been satisfied with technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Cybersecurity Analyst at a energy/utilities company
The team we're working with right now is extremely helpful, and it's easy to coordinate with them and get them...
Read full review of Splunk SOAR »
Anonymous User
Lead Developer, Solution Analyst at a university
Technical support is okay, although they are not as quick to respond as I believe they should be. I feel that some of...
Read full review of Splunk Cloud Platform »
Anonymous User
Web Engineer at a tech company
I have not used technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Consultant APM et Performance
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support...
Read full review of Splunk AppDynamics »
Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.