Compare Securonix Solutions vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

42 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

ROBERT-CHRISTIAN
CTO at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
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Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
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Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
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Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
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Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
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Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
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Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
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Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
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Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
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Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
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Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
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Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Subhajit Nag
Senior Process Associate at Tata Consultancy Services
Support for this solution is good but communication could be improved.
Read full review of Splunk AppDynamics »
SAURABHYADAV4
Consultant at HCL Technologies
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Aditi Mishra
Monitoring Specialist at a tech services company
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of...
Read full review of Splunk AppDynamics »
Muhammad Zeeshan Siddiqui
Head of Technology and Services at arwentech
I rate AppDynamics support nine out of 10.
Read full review of Splunk AppDynamics »
Kundan Nagare
Senior Consultant at Infosys
The technical support team could improve by providing more direct assistance rather than primarily relying on...
Read full review of Splunk Enterprise Platform »
Swapan Biswas
Associate Consultant at Tata Consultancy
Customer service and support are okay. They are willing to help and were able to solve our concerns. However, some of...
Read full review of Splunk AppDynamics »
Gokul Sekar
Senior Software Engineer at Torry Harris Integration Solutions
I've encountered numerous issues and challenges, but I've managed to overcome them. I rely on the Splunk community to...
Read full review of Splunk Enterprise Platform »
Paolo Sala
Application performance and System monitoring at Agos
Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a...
Read full review of Splunk AppDynamics »
Yacin HATTAB
Responsable Commercial at Zen Networks
Technical support is very, very good.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
Praful Bhatnagar
Principal Systems Engineer at Aricent
Based on when we have been in contact with them, I think that technical support was fine. I'm not sure if they have...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Executive at a computer software company
I'm not technically responsible for technical support. Historically, we would ping the OEM, and ask them to assist us...
Read full review of Splunk AppDynamics »
Anonymous User
Regional Director (CEER) at a tech services company
They provide detailed documentation for support.
Read full review of Splunk AppDynamics »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services
Customer Service: AppDynamics redefines customer services, especially in post sales support- maybe one of the most...
Read full review of Splunk AppDynamics »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Observability Cloud »
Anonymous User
CTO at a financial services firm
Technical support has been pretty good. In our case, we use a few programming languages which are still not supported...
Read full review of Splunk AppDynamics »
Shay Chouker
CSO at a manufacturing company
The technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Administrator at a tech company
Technical support and customer service have been amazing. I have been able to get support both through the portal,...
Read full review of Splunk AppDynamics »
Vijay kumar
Associate QA Manager at Xcel Serv Solution
AppDynamics technical support is good.
Read full review of Splunk AppDynamics »
Anonymous User
IT Security Specialist at a financial services firm
I work more with Splunk UBA. My experience with my rep has been good. I would rate support an eight out of ten only...
Read full review of Splunk Enterprise Security »
Azita Zoughi
System Engineer at Tara
When you work on Splunk, it's very easy. However, when you need to reach out to support, it could be better. It would...
Read full review of Splunk Enterprise Security »
Anonymous User
Insider Thread Consultant at a manufacturing company
I haven’t contacted the support team. I reach out to the internal expert. My searches and my requirements are very...
Read full review of Splunk Enterprise Security »
Anonymous User
CEO at a tech services company
Our team provides technical support. I have not communicated with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Infrastructure Engineer at a insurance company
The quality of the answer has been good. We have had to leverage the support only a small number of times. We found...
Read full review of Splunk Cloud Platform »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Regional Pre-Sales Consultant at a tech services company
I would rate their technical support a seven out of ten. Sometimes the queues to get to the concern are long. Then,...
Read full review of Splunk AppDynamics »
Kenneth Barnes
CTA\Owner at UCSolutions
The support is okay, however, there are a couple of things that they couldn't figure out and they couldn't help me...
Read full review of Splunk Enterprise Security »
Amine Besrour.
Risk Manager at Samapartners
I contacted Splunk support once for a separate product.
Read full review of Splunk Enterprise Security »
BertDrijver
Consultant at Kienia
Technical support is good. We had them visit a couple of times and it was very good. I would rate them an eight out...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Application Performance Engineer at a computer software company
The technical support was one of the absolute best in the industry. Tickets are promptly processed and escalated....
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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