Compare Servicetrace vs SS&C Blue Prism

Servicetrace

SS&C Blue Prism

Based on 131 reviews.

Sample Customers

Servicetrace XceleratorOne

Atos, BWI, Computacenter, DB, DEKRA, ekom21, FUJITSU

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Blue Prism

23 reviews

Blue Prism Cloud

20 reviews

Top Industries

Computer Software Company

23%

Manufacturing Company

11%

Educational Organization

Construction Company

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
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Review 1 of 2

Customer Service

No Data Available

Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
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Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
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KasimIqbal
Senior Automation Consultant at a tech services company
The technical support is very good.
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
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Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
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Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
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Anonymous User
Assistant Vice President - Intelligent Processing at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
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ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
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Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
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Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
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Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
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Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
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Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
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Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
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Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
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Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
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MohithKumar
Product Manager at cfgi
The customer service and support are okay.
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Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
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Vineet Talwar
Head of Strategic Alliances at Zensar Technologies
People find it difficult to get L1 and L2 support. They're pretty weak at L1 and L2 support, so you have to have your...
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Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
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Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
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Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
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Angelouse Tan
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
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Anonymous User
Technology Manager at a transportation company
In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials. I...
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Review 1 of 30

Technical Support

No Data Available

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